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- Tasks: Support IT operations, troubleshoot issues, and assist with system upgrades.
- Company: Join QueenSquare Medical Practice, a collaborative team dedicated to patient care.
- Benefits: Earn while you learn with competitive pay and hands-on IT experience.
- Why this job: Make a real impact in healthcare IT while developing your skills.
- Qualifications: GCSEs in English and Maths, strong communication, and eagerness to learn.
- Other info: Dynamic environment with opportunities for professional growth and development.
The predicted salary is between 10 - 12 £ per hour.
QueenSquare Medical Practice is seeking an ICT Apprentice to assist with the management and maintenance of our critical IT systems, ensuring smooth operations and business continuity. This is a fantastic opportunity to gain real-world, hands-on, IT experience whilst completing your apprenticeship.
Main duties of the job:
- Support day-to-day IT operations, including hardware, software, website design and upkeep, and network issues.
- Provide support with business-critical systems alongside and in the absence of the IT Lead.
- Troubleshoot and resolve IT issues promptly to minimise downtime.
- Maintain up-to-date IT protocols and procedures and operational guides.
- Participate in IT projects, system upgrades, and software implementations.
- Support IT security, data backups, and compliance measures.
- Undertake relevant training and development as part of the apprenticeship.
About us:
With a patient list of over 16,000, our practice is home to 9 GP partners, 4 associate GPs, and a dedicated team of ANPs, paramedics, pharmacists, nurses, HCAs, and administrative staff. We are passionate about delivering outstanding patient care in a collaborative, positive, and engaging environment.
If you're looking for a role where your contributions are valued, your professional growth is supported, and your work truly makes a difference, we would love to hear from you.
Please note - We reserve the right to remove this advert prior to the proposed closing date should we receive a sufficient number of applicants.
Job responsibilities:
To support the IT Lead in managing and maintaining the practice's critical systems, ensuring business continuity, and gaining hands-on experience in IT operations.
Person Specification:
Qualifications:
- GCSEs (or equivalent) in English and Maths Grade C/4 or above
- Evidence of ongoing personal development
- Excellent communication skills (both verbal and written)
- Ability to remain calm and professional under pressure
- Strong organisational skills, with ability to prioritise and multitask
- Attention to detail and accuracy when inputting data
- Ability to work effectively as part of a team and independently
- Friendly and approachable
- Reliable and punctual
- Flexible and adaptable to changing priorities
- Good understanding of basic IT (hardware, software, networks)
- Strong problem-solving and troubleshooting skills
- Eagerness to learn and develop practical IT skills
- Good communication skills, both verbal and written
- Ability to work collaboratively and follow instructions
- Reliable, responsible, and organised
- Experience in healthcare IT systems
- Knowledge of Microsoft 365, EMIS, or similar systems
- Previous experience in a support role
- Awareness of GDPR and data protection principles
- Understanding of business continuity planning
Disclosure and Barring Service Check:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£10.85 an hour From April 2026 £12.71 (21+)
Information Communications Technician Apprentice in Lancaster employer: Queen Square Medical Practice
Contact Detail:
Queen Square Medical Practice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Communications Technician Apprentice in Lancaster
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local tech meetups, or join online forums. The more connections you make, the better your chances of landing that apprenticeship.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing any IT projects you've worked on, even if they're just personal ones. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to IT support. Think about how you'd troubleshoot specific issues and be ready to demonstrate your problem-solving skills.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Information Communications Technician Apprentice in Lancaster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Information Communications Technician Apprentice role. Highlight any relevant IT skills, experiences, and qualifications that match what we're looking for in the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT and how you can contribute to our team. Be sure to mention any specific projects or experiences that relate to the role.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your written application reflects that. Keep your language clear and professional, and double-check for any spelling or grammar mistakes before hitting send!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Queen Square Medical Practice
✨Know Your Tech Basics
Brush up on your understanding of basic IT concepts, especially hardware, software, and networks. Be ready to discuss how you’ve used these in past experiences or projects, even if they were just school assignments.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled IT issues before. Think about times when you had to troubleshoot a problem or help someone with tech difficulties. This will show your potential employer that you can handle the day-to-day challenges of the role.
✨Communicate Clearly
Since excellent communication is key for this role, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist someone who isn’t tech-savvy, so being clear and approachable is essential.
✨Demonstrate Your Eagerness to Learn
Express your enthusiasm for the apprenticeship and your desire to grow within the IT field. Mention any relevant courses or self-study you've done, and be prepared to discuss what specific skills you hope to develop during your time at QueenSquare Medical Practice.
