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- Tasks: Run the hotel overnight, ensuring guest satisfaction and safety.
- Company: Join Marston’s Inns, a top-rated pub employer focused on people.
- Benefits: Enjoy 30% off at all venues, flexible hours, and meal deals.
- Other info: Work hours are typically from 11pm to 7am.
- Why this job: Be part of a vibrant team and explore diverse career pathways.
- Qualifications: No specific qualifications needed; just bring your friendly personality!
We’re on the lookout for a Night Porter to join our team!
Make a difference to the moments that matter to us and our guests.
As the face of our Marston’s Inns after hours, you’ll be solely responsible for running the business overnight. Self‑reliant, you’ll need to enjoy your own company and be resourceful enough to tackle any challenges that arise. But that’s not all, you’ll be on call to support our guests – ensuring their hotel stay is a memorable one.
As Night Porter and part of our wider hotel and pub team you’ll:
- Work throughout the night. Usually between 11pm and 7am
- Be on call to take care of our guests’ needs, over the phone and face to face
- Be professional and friendly when interacting with guests
- Be responsible for the safety and security of the pub and hotel guests
- Complete tasks that set the pub and hotel team up for success the following day
What comes next is up to you:
Whether you’d like to progress your skills and become an expert in the role you join us in, develop and seek that next level up, or explore wider opportunities across our pub, hotels and pub support centre we have a range of career pathways to suit all.
What you get from us:
You’ll be joining an award‑winning local pub company that puts people first, lives by people‑led values, and offers real opportunities to advance your career – with genuine benefits that include:
- 30% off at all our pubs, restaurants, and hotels
- A reliable hours contract, to give you the security you deserve
- Refuel at work with our ÂŁ4.50 meal deal option whilst on shift, including popular menu dishes plus a drink
- Flexible and part time hours offered to work around your family or higher education
- Marston’s Cheers Reward & Recognition Platform (earn points to spend for living and breathing our values and behaviours and access high street retailer discounts)
- Health Screening Discounts
- Long Service AwardsGym Discounts
- 24‑hour GP helpline
- Mortgage Advice and support
- Fantastic range of apprenticeship programmes to support your career
- A friendly and lively atmosphere, working alongside passionate and diverse teammates
- Access to Licensed Trade Charity for financial, mental, and emotional well‑being support
Come as you are. Personality counts for more than anything else here. We’ll accept you and celebrate you for being you. We can’t wait to see what we can make happen together. Marston’s could be the making of you.
Marston’s. Where people make pubs.
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Night Porter employer: Queen Of The Loch Balloch (92355)
Contact Detail:
Queen Of The Loch Balloch (92355) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter
✨Tip Number 1
Familiarise yourself with the specific needs of a Night Porter role. Understand the responsibilities that come with working overnight, such as guest interactions and security measures, so you can confidently discuss how you would handle these situations during your interview.
✨Tip Number 2
Showcase your ability to work independently and manage challenges. Think of examples from your past experiences where you've had to be resourceful or self-reliant, as this will demonstrate your suitability for the role.
✨Tip Number 3
Prepare to highlight your customer service skills. Since you'll be the face of the hotel during the night, think about how you can create memorable experiences for guests, and be ready to share your ideas on enhancing their stay.
✨Tip Number 4
Research Marston’s Inns and their values. Understanding their commitment to employee well-being and customer satisfaction will help you align your answers with their company culture during the interview process.
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and expectations of a Night Porter. Highlight your ability to work independently and handle guest needs effectively.
Tailor Your CV: Make sure your CV reflects relevant experience, especially in hospitality or customer service roles. Emphasise skills like problem-solving, communication, and any previous night shift experience.
Craft a Personal Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention why you want to work for Marston’s and how you can contribute to creating memorable experiences for guests.
Proofread Your Application: Before submitting, double-check your application for spelling and grammatical errors. A polished application shows attention to detail and professionalism, which is crucial for the Night Porter role.
How to prepare for a job interview at Queen Of The Loch Balloch (92355)
✨Show Your Independence
As a Night Porter, you'll be working alone during the night shifts. Highlight your ability to work independently and manage your time effectively. Share examples of how you've successfully handled situations on your own in previous roles.
✨Demonstrate Customer Service Skills
Since you'll be the face of the hotel at night, it's crucial to show that you can provide excellent customer service. Prepare to discuss how you've gone above and beyond for guests in past experiences, and be ready to role-play potential guest interactions.
✨Emphasise Problem-Solving Abilities
The role requires resourcefulness to tackle challenges that may arise overnight. Think of specific instances where you've had to think on your feet and resolve issues quickly. This will demonstrate your capability to handle unexpected situations.
✨Be Professional and Personable
You'll need to strike a balance between being professional and friendly. Practice your communication skills and be prepared to discuss how you would maintain a welcoming atmosphere while ensuring safety and security for guests.