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- Tasks: Coordinate operations, manage client communications, and ensure top-notch service delivery.
- Company: Join Queen of Clubs, a leader in luxury travel solutions with a global presence.
- Benefits: Enjoy professional development, structured training, and a dynamic team environment.
- Why this job: Be part of a fast-paced luxury industry, working with elite clients and suppliers.
- Qualifications: Must be calm, proactive, detail-oriented, and fluent in English; additional languages are a plus.
- Other info: Candidates must already live in London and be flexible with working hours.
The predicted salary is between 24800 - 43400 £ per year.
Job Description
Location: London
Type: Full-Time | Mid-Junior Level Role
Department: Operations
Title: Operations Coordinator
Compensation: Starting from GBP 33,000
We are Queen of Clubs
Leaders in the B2B Luxury Travel Industry and multi-award-winning, Europe’s most innovative on-site Lifestyle Travel Solutions Creator, Queen of Clubs Group, has been operating since 2009 and has expanded to five different countries with prime location offices in London, Paris, Madrid, Ibiza, Chiasso (CH), and Milan. From private aviation and rare access to global events to bespoke journeys, experiences, and beyond, we are the invisible hand behind the world’s wealthiest travellers and their most memorable moments.
About the Role
As an Operations Coordinator at Queen of Clubs, you serve as the key point of contact for clients, suppliers, internal teams, and the Manager on Duty during the regular office hours.
You are responsible for supporting and preparing the daily plans for the Manager on Duty and the Quality department, managing last-minute changes, confirming next-day services, handling emergencies, and ensuring uninterrupted service delivery with the highest standards of luxury and professionalism.
You Will
- Be available and responsive throughout your assigned shift
- Conduct thorough handovers with the previous Duty Manager.
- Monitor active services and bookings, handling all emergencies during the daytime
- Confirm next-day services with suppliers
- Communicate with on-site clients, using official templates
- Escalate critical issues to leadership and the Quality Department
- Use internal tools throughout our ERP / CRM
You Are
- Calm but energetic, resourceful, and proactive under pressure
- You handle working under pressure well. You don't panic
- You are a clear and courteous communicator, both over the phone and in writing
- Meticulous with details and confident in problem-solving.
- Trained in phone etiquette and duty procedures.
- Fluent in English (additional languages are a plus).
- Flexible with working outside standard hours and on-call availability
We Offer
- A central role in maintaining Queen of Clubs’ gold-standard service during critical hours
- The opportunity to work with global high-profile clientele and elite suppliers
- Professional development through structured training (Phone Etiquette & Duty Training)
- Inclusion in a dynamic, fast-paced, and supportive luxury operations team
- Clear SOPs, reporting systems, and tools to support your performance
You must live
ALREADY LIVE IN LONDON
Operations Coordinator employer: Queen of Clubs Lifestyle Luxury Services
Contact Detail:
Queen of Clubs Lifestyle Luxury Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Coordinator
✨Tip Number 1
Familiarise yourself with the luxury travel industry, especially B2B services. Understanding the nuances of high-end client expectations and service delivery will give you an edge during interviews.
✨Tip Number 2
Network with professionals in the luxury travel sector. Attend industry events or join relevant online forums to connect with people who can provide insights or even refer you to opportunities at Queen of Clubs.
✨Tip Number 3
Demonstrate your problem-solving skills in real-time scenarios. Prepare for potential interview questions by thinking of examples where you've successfully managed emergencies or last-minute changes in previous roles.
✨Tip Number 4
Showcase your communication skills. Practice clear and courteous communication, as this role requires constant interaction with clients and suppliers. Consider role-playing scenarios to refine your phone etiquette.
We think you need these skills to ace Operations Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations or customer service. Emphasise skills like communication, problem-solving, and attention to detail, which are crucial for the Operations Coordinator role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the luxury travel industry and your understanding of Queen of Clubs' values. Mention specific experiences that demonstrate your ability to handle pressure and provide exceptional service.
Highlight Relevant Skills: In your application, clearly outline your skills related to managing bookings, handling emergencies, and using ERP/CRM tools. This will show that you are well-prepared for the responsibilities of the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for this position.
How to prepare for a job interview at Queen of Clubs Lifestyle Luxury Services
✨Show Your Calm Under Pressure
As an Operations Coordinator, you'll need to demonstrate your ability to stay calm and resourceful in high-pressure situations. Prepare examples from your past experiences where you successfully managed emergencies or last-minute changes without panicking.
✨Master Phone Etiquette
Since communication is key in this role, brush up on your phone etiquette. Practice clear and courteous communication techniques, as you may be assessed on how you handle calls during the interview.
✨Be Detail-Oriented
The job requires meticulous attention to detail. During the interview, highlight your organisational skills and provide specific examples of how you've managed complex tasks or projects that required careful attention to detail.
✨Familiarise Yourself with the Company
Research Queen of Clubs and understand their services and clientele. Being knowledgeable about the company will not only impress the interviewers but also help you tailor your answers to align with their values and expectations.