At a Glance
- Tasks: Manage invoices and debt collection for Queen Mary's residential estate.
- Company: Join Queen Mary University of London, a leader in academic excellence and diversity.
- Benefits: Enjoy competitive salary, generous leave, pension scheme, and professional development opportunities.
- Other info: Dynamic role with opportunities for flexible working and career growth.
- Why this job: Make a real difference in student financial wellbeing while working in a supportive environment.
- Qualifications: Degree level education or relevant finance experience; customer service skills are essential.
The predicted salary is between 30000 - 40000 € per year.
The post holder will be dedicated to the effective invoice generation and debt collection of the Queen Mary residential estate, currently worth £26M per annum. Key operational liaisons will be required with the central credit control team at Queen Mary.
Experience working within a Higher Education finance environment, preferably with knowledge of either/both Agresso and Kinetics systems. Qualifications should include being educated to degree level or with relevant financial or accounting experience. Key skills: ability to plan and manage a time specific workload, excellent attention to detail and significant experience in a customer service environment.
The post holder will be required to support the Head of Housing Services and Residences Finance Manager in delivering an excellent customer focused service providing residential fee advice and payment plan arrangements, financial guidance and funding options available to students of Queen Mary, including signposting to student support services.
The post is based at the Housing Hub (Mile End Campus) with an expected start date of 1 July 2026.
The Directorate is one of the largest departments within Queen Mary University of London and is committed to supporting and promoting student wellbeing. Preparing and helping to sustain the University’s working and learning environment for students, staff, stakeholders, and guests by ensuring safe environments, security and cleanliness is fundamental.
At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable. Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply the right thing to do but for what it helps us achieve and the intellectual brilliance it delivers.
Our reformer heritage informs our conviction that great ideas can and should come from anywhere. It’s an approach that has brought results across the globe, from the communities of east London to the favelas of Rio de Janeiro. We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.
We offer competitive salaries, access to a generous pension scheme, 30 days leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.
Residences Finance Officer employer: Queen Mary University
Queen Mary University of London is an exceptional employer, offering a vibrant work culture that prioritises student wellbeing and inclusivity. With competitive salaries, generous leave, and extensive professional development opportunities, employees are supported in their growth while contributing to a diverse academic environment. Located at the Mile End Campus, the Residences Finance Officer role provides a unique chance to make a meaningful impact on the financial wellbeing of students in a dynamic higher education setting.
StudySmarter Expert Advice🤫
We think this is how you could land Residences Finance Officer
✨Tip Number 1
Network like a pro! Reach out to current employees at Queen Mary or in similar roles. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching common questions for finance roles in higher education. We can practice our answers together, focusing on how our skills match the job description.
✨Tip Number 3
Showcase your customer service experience! Think of examples where you’ve gone above and beyond for clients. This is key for the Residences Finance Officer role, so let’s highlight that.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can keep track of your progress easily.
We think you need these skills to ace Residences Finance Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Residences Finance Officer role. Highlight any relevant experience in finance, especially within a Higher Education environment, and don’t forget to mention your familiarity with Agresso or Kinetics systems if you have it!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your customer service experience and how you can contribute to delivering an excellent service at Queen Mary.
Showcase Your Attention to Detail:Since attention to detail is key for this role, make sure your application is free from typos and errors. Double-check everything before hitting send – we want to see that you take pride in your work!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing team at StudySmarter.
How to prepare for a job interview at Queen Mary University
✨Know Your Numbers
Make sure you brush up on your financial knowledge, especially related to invoice generation and debt collection. Familiarise yourself with Agresso and Kinetics systems if you can, as this will show that you're proactive and ready to hit the ground running.
✨Customer Service Focus
Since the role involves providing financial guidance and support to students, think of examples from your past experiences where you've delivered excellent customer service. Be ready to discuss how you handled challenging situations and ensured customer satisfaction.
✨Plan Your Time
The job requires managing a time-specific workload, so come prepared with strategies on how you prioritise tasks. Share specific examples of how you've successfully managed deadlines in previous roles, demonstrating your organisational skills.
✨Embrace Diversity
Queen Mary values diversity and inclusion, so be prepared to discuss how you can contribute to this environment. Think about your own experiences and how they align with the university's commitment to social justice and diverse ideas.
