Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to enhance student experience and manage the enquiry response operations.
- Company: Renowned UK university in London with a commitment to student success.
- Benefits: Competitive salary, professional development, and flexible working options.
- Why this job: Make a real difference in students' lives while developing your leadership skills.
- Qualifications: Strong management skills and understanding of university processes required.
- Other info: Dynamic role with opportunities for career growth and collaboration across departments.
The predicted salary is between 36000 - 60000 £ per year.
A renowned UK university in London seeks an Enquiry Operations Manager to lead their enquiry response team. The role demands strong management skills, a solid understanding of university processes, and a commitment to enhancing the student experience.
Responsibilities include:
- Overseeing a team
- Managing the AskQM Hub
- Building effective relationships with various departments
The position ensures excellent service delivery and requires flexibility to meet student needs in the office predominantly. Competitive salary and professional development opportunities are provided.
Student Enquiry Operations Lead - Hybrid & Flexible employer: Queen Mary University of London
Contact Detail:
Queen Mary University of London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Enquiry Operations Lead - Hybrid & Flexible
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the university through LinkedIn. A friendly chat can give us insider info on the role and help us stand out.
✨Tip Number 2
Prepare for the interview by researching the university's values and recent initiatives. We want to show that we’re not just interested in the job, but also in contributing to their mission of enhancing the student experience.
✨Tip Number 3
Practice common interview questions with a friend or in front of the mirror. We need to articulate our management skills and understanding of university processes confidently!
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and shows our enthusiasm for the role. Plus, it’s a great way to reinforce our commitment to excellent service delivery.
We think you need these skills to ace Student Enquiry Operations Lead - Hybrid & Flexible
Some tips for your application 🫡
Show Your Passion for Student Experience: When writing your application, let us see your enthusiasm for enhancing the student experience. Share any relevant experiences or ideas you have that demonstrate your commitment to making a positive impact in this area.
Highlight Your Management Skills: Make sure to showcase your management skills in your application. We want to know how you've successfully led teams in the past and how you can bring that expertise to our enquiry response team.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the specific role. Mention the AskQM Hub and how your understanding of university processes aligns with our needs.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role!
How to prepare for a job interview at Queen Mary University of London
✨Know the University Inside Out
Before your interview, make sure you research the university thoroughly. Understand its values, mission, and the specific processes related to student enquiries. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Management Skills
As a Student Enquiry Operations Lead, you'll need strong management skills. Prepare examples from your past experiences where you've successfully led a team or improved processes. Be ready to discuss how you can motivate your team and enhance service delivery.
✨Demonstrate Flexibility and Adaptability
Flexibility is key in this role. Think of instances where you've had to adapt to changing circumstances or student needs. Share these stories during your interview to illustrate your ability to handle various situations while maintaining excellent service.
✨Build Relationships with Departments
The role involves collaborating with different departments. Prepare to discuss how you've built effective relationships in previous roles. Highlight your communication skills and any strategies you've used to foster teamwork and cooperation across teams.
