At a Glance
- Tasks: Lead the delivery of secure and resilient IT services across the university.
- Company: Queen Mary University of London, a diverse and inclusive institution.
- Benefits: Competitive salary, generous leave, pension scheme, and flexible working options.
- Other info: Join a dynamic team with excellent professional development opportunities.
- Why this job: Make a real impact on IT services while collaborating with diverse teams.
- Qualifications: Expertise in infrastructure software and customer-focused IT service delivery.
The predicted salary is between 45174 - 52790 £ per year.
The role holder will utilise expert levels of knowledge in infrastructure, to lead in the delivery of high quality, robust, resilient, responsive, and secure university-wide IT services. The post holder will have significant subject matter expertise around the University's core authentication, identity management, messaging and collaboration systems.
Implement, manage and enhance a range of complex services and projects in areas such as authentication, user identity, roles and access controls, single sign-on, collaboration, mail, and Office365 related technologies, in line with strategies and technical roadmaps. Use technical expertise to create innovative solutions that address complex technical and business challenges.
Work with academic, professional, and medical senior managers, and staff and students, to establish technical and service standards. Establish and develop monitoring of systems and services – produce and analyse reports, identify and recommend solutions to solve problems, and drive informed decision making and continuous improvement. Ensure Service Level and Performance objectives are consistently met.
Reduce levels of technical debt and associated risk by driving migration of services away from legacy platforms onto modern, more sustainable replacements. Automation of routine/repeatable technical tasks and processes. Introduce self-service or first line capabilities where practical.
The successful candidate will have substantial relevant expertise in Infrastructure Software, demonstrating development through involvement in a series of progressively more demanding work roles and be able to demonstrate successful delivery of high quality, customer focused IT service in a complex and diverse, multi-site environment, optimising use of resources (people and finance), delivering value and conforming to industry best practice and audit requirements.
Infrastructure Software is a 3rd line operational team within Platforms and Services that is responsible for supporting the University’s core IT services. These include authentication services, Office365 technologies including mail; Teams; SharePoint and OneDrive, end user account generation, and management for approximately 5000 staff accounts, and 20000+ Student user accounts.
At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable. Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers.
We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.
We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, campus facilities and flexible working arrangements.
Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.
Closing Date 03/11/2026, 23:55
IT Infrastructure Engineer - Systems in London employer: Queen Mary University of London
Queen Mary University of London is an exceptional employer, offering a vibrant work culture that champions diversity and innovation in higher education. With competitive salaries, generous leave, and extensive professional development opportunities, employees are supported in their growth while contributing to impactful educational initiatives. Located in the heart of London, the university provides a dynamic environment where technology-enhanced learning thrives, making it an ideal place for those passionate about advancing education through technology.
Contact Details:
Queen Mary University of London Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Infrastructure Engineer - Systems in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Queen Mary University of London values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Queen Mary University of London might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Queen Mary University of London!
✨Direct Apply to Queen Mary University of London
Let's not forget to apply directly through the Queen Mary University of London website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Infrastructure Engineer - Systems in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Queen Mary University of London.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Queen Mary University of London. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Queen Mary University of London
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
