At a Glance
- Tasks: Provide support and guidance to students on welfare and wellbeing issues.
- Company: Join Queen Mary University of London, a leader in diversity and social justice.
- Benefits: Competitive salary, generous leave, pension scheme, and professional development opportunities.
- Other info: Flexible working arrangements and a commitment to work-life balance.
- Why this job: Make a real difference in students' lives while working in a supportive environment.
- Qualifications: Experience in student-facing roles and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a skilled Frontline Support and Guidance Officer to join our multidisciplinary Advice and Counselling Service.
In this key role, you will provide high‑quality information, support, and guidance to applicants and students on a wide range of welfare and wellbeing issues, ensuring a professional, inclusive, and student‑centred experience.
You will often be the first point of contact for students in distress and will play a key role in assessing and responding to situations where an individual's welfare, health, or safety may be at risk.
This includes supporting students experiencing acute mental health difficulties or crises.
The role requires sound judgement, emotional resilience, and the ability to remain calm and effective under pressure.
You will bring excellent communication and interpersonal skills, a strong commitment to customer service, and the ability to manage sensitive situations with empathy and professionalism.
You will be confident in handling complex information, maintaining appropriate boundaries, and exercising discretion and initiative when responding to challenging or unpredictable circumstances.
Experience in a student‑facing or similar frontline environment—particularly within higher education, health, or social care—is desirable, as is an understanding of the support needs of a diverse student population.
ACS currently employs over 40 staff, working collaboratively across three specialist teams: Counselling, Mental Health, Advice (Welfare, International and SAHA) and Frontline Services team.
About Queen Mary At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.
Throughout our history, we've fostered social justice and improved lives through academic excellence.
And we continue to live and breathe this spirit today, not because it's simply "the right thing to do" but for what it helps us achieve and the intellectual brilliance it delivers.
We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.
We offer competitive salaries, access to a generous pension scheme, 30 days' leave per annum (pro‑rata for part‑time/fixed‑term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities.
In addition, we offer a range of work‑life balance and family‑friendly, inclusive employment policies, campus facilities and flexible working arrangements.
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Contact Details:
Queen Mary University of London Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Frontline Support and Guidance Officer in London
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Queen Mary University of London.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Queen Mary University of London!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Queen Mary University of London, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Queen Mary University of London or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Frontline Support and Guidance Officer in London
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Queen Mary University of London:Before hitting send, make sure to tailor your application specifically to Queen Mary University of London! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Queen Mary University of London
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
