At a Glance
- Tasks: Coordinate internal events and provide top-notch customer service while managing bookings.
- Company: Join the QM Venues team at Queen Mary University of London.
- Benefits: Enjoy competitive pay, generous leave, and professional development opportunities.
- Other info: Flexible working arrangements and a commitment to diversity and inclusion.
- Why this job: Be part of a vibrant team delivering memorable experiences for students and staff.
- Qualifications: Experience in event coordination and excellent communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
This role sits within the QM Venues team and is responsible for processing all internal event enquiries with outstanding customer service, whilst supporting the planning and delivery of events across the University. The post holder will act as the key contact for internal clients and support external enquiries where required. The Internal Sales & Events Coordinator will ensure all event enquiries and bookings are processed accurately within agreed timescales, maintaining accurate records within the CRM system and preparing function sheets, quotes and event documentation. The post holder will develop a strong knowledge of the University's venues and services, maximise booking opportunities through effective upselling, and work closely with Operations, Hospitality and campus stakeholders to ensure successful event delivery.
The ideal candidate will have experience in event coordination, venue bookings, hospitality, customer service or a related environment. You will be highly organised, customer focused and confident managing multiple enquiries and priorities in a busy setting. You will have excellent communication and administration skills, strong attention to detail and the ability to build positive relationships with a wide range of stakeholders. You will be proactive, professional and able to deliver outstanding customer service, even when working under pressure.
This role sits within the QM Venues team, which manages internal and external events, hospitality activity, academic lets and summer school accommodation across the University. The team works closely with a range of service providers and departments to deliver high‑quality experiences for students, staff and visitors.
At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable. Throughout our history, we've fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it's simply "the right thing to do" but for what it helps us achieve and the intellectual brilliance it delivers. We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.
We offer competitive salaries, access to a generous pension scheme, 30 days' leave per annum (pro‑rata for part‑time/fixed‑term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work‑life balance and family‑friendly, inclusive employment policies, campus facilities and flexible working arrangements. Queen Mary's commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.
Internal Sales and Events Coordinator employer: Queen Mary University of London
Queen Mary University of London is an exceptional employer, offering a vibrant work culture that prioritises diversity and inclusion. As an Internal Sales and Events Coordinator, you will benefit from competitive salaries, generous leave, and extensive professional development opportunities, all while contributing to the delivery of high-quality events that enhance the university experience for students and staff alike. With flexible working arrangements and a commitment to work-life balance, Queen Mary provides a supportive environment where your contributions are valued and your career can flourish.
Contact Details:
Queen Mary University of London Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Internal Sales and Events Coordinator
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Queen Mary University of London. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Queen Mary University of London
Don't be shy about reaching out to Queen Mary University of London directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Internal Sales and Events Coordinator
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Queen Mary University of London and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Queen Mary University of London
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
