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- Tasks: Manage financial records for students and support academic departments.
- Company: Join Queen Mary University of London, a leader in diversity and academic excellence.
- Benefits: Competitive salary, generous leave, flexible working, and professional development opportunities.
- Why this job: Make a real difference in students' financial journeys while working in a supportive environment.
- Qualifications: Degree level education and strong communication skills required.
- Other info: Inclusive workplace with a commitment to diversity and flexible working options.
The predicted salary is between 28800 - 43200 £ per year.
Applications are invited for the post of Departmental Fees Officer in the Income and Credit Control section of the Finance Department. The post will include all aspects of financial record keeping for undergraduate and taught post-graduate students, including distance learners and students based at our overseas campus. The postholder will be expected to have thorough and detailed knowledge of financial policies and procedures. The post will involve interaction with academic staff, students and external agencies such as the Student Loans Company, SAAS and NHS. The Finance Department is responsible for reporting on the university's overall financial performance and providing financial information to other business functions to underpin business planning and decision-making, while enabling efficient operations. The Income and Credit Control section sits within the Finance Department and is responsible for answering student enquiries, collecting university debt, raising invoices, and providing support to university academic departments.
Responsibilities
- Handle all aspects of financial record keeping for enrolled students (undergraduate, taught postgraduate, distance learners, and overseas campus).
- Engage with academic staff, students and external agencies on behalf of students (e.g., Student Loans Company, SAAS, NHS).
- Respond to student enquiries, manage debt collections, raise university invoices, and support university departments in financial processes.
- Work within established financial policies and procedures; collaborate with managers on complex cases.
Qualifications and Skills
- Educated to degree level.
- Ability to work independently and as part of a busy Fees team; well-organised and able to prioritise and work under pressure with accuracy.
- IT literate with experience of using complex databases in a financial context.
- Excellent interpersonal, oral and written communication skills.
- Capable of carrying out tasks within a clear policy and regulatory framework, with escalation to managers in complex cases.
- Experience of working with different currencies.
About Queen Mary University of London
At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable. Throughout our history, we have fostered social justice and improved lives through academic excellence, and we continue to live this spirit today. We embrace diversity of thought and opinion in everything we do, in the belief that true original thought emerges when views collide and disciplines interact.
Benefits
We offer competitive salaries, access to a generous pension scheme, 30 days' leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme, and access to a comprehensive range of personal and professional development opportunities. We also offer work-life balance and family-friendly, inclusive employment policies, flexible working arrangements, and campus facilities. Queen Mary’s commitment to a diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.
Department Fees Officer (FMD) employer: Queen Mary University of London
Contact Detail:
Queen Mary University of London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Department Fees Officer (FMD)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Queen Mary University of London on LinkedIn. A friendly chat can give us insider info about the role and the team, plus it shows our genuine interest.
✨Tip Number 2
Prepare for the interview by researching common questions for finance roles. We should practice articulating our experience with financial record keeping and how we handle student enquiries. Confidence is key!
✨Tip Number 3
Showcase our IT skills! If we’ve worked with complex databases before, let’s be ready to discuss specific examples. Highlighting our tech-savviness can set us apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our application to fit the specific needs of the Department Fees Officer role.
We think you need these skills to ace Department Fees Officer (FMD)
Some tips for your application 🫡
Know Your Stuff: Make sure you have a solid understanding of financial policies and procedures. This role is all about keeping accurate records, so show us you know your way around financial processes!
Tailor Your Application: When applying, customise your CV and cover letter to highlight your relevant experience. We want to see how your skills match the responsibilities of the Department Fees Officer role.
Show Off Your Communication Skills: Since you'll be interacting with students, academic staff, and external agencies, it's crucial to demonstrate your excellent interpersonal and written communication skills in your application.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and keep everything organised during the recruitment process.
How to prepare for a job interview at Queen Mary University of London
✨Know Your Financial Policies
Make sure you brush up on the financial policies and procedures relevant to the role. Understanding these will not only help you answer questions confidently but also show that you're serious about the position.
✨Showcase Your Communication Skills
Since the role involves interacting with students, academic staff, and external agencies, be prepared to demonstrate your excellent interpersonal skills. Think of examples where you've effectively communicated complex information in a clear and concise manner.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, especially regarding debt collection or managing student enquiries. Practise your responses to these scenarios to show your problem-solving abilities and adherence to policies.
✨Highlight Your IT Proficiency
As the role requires working with complex databases, be ready to discuss your IT skills. Bring up any relevant experience you have with financial software or databases, and be specific about how you've used them in past roles.
