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- Tasks: Be the go-to person for all campus service enquiries and provide top-notch customer support.
- Company: Join Queen Margaret University, a supportive and inclusive workplace.
- Benefits: Competitive salary, flexible working hours, and opportunities for career progression.
- Why this job: Make a real difference by helping students and staff with their queries every day.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Dynamic team environment with a commitment to equality and diversity.
The predicted salary is between 25249 - 28778 £ per year.
An exciting opportunity has arisen for a Helpdesk Adviser to join The Helpdesk, based in the Learning Resource Centre at Queen Margaret University. The Helpdesk is the main point of contact for all Campus Services enquiries. The services provided by Campus Services are wide ranging with many delivered on a 24 hours a day, 7 days a week, 52 weeks a year basis. As a consequence, Campus Services staff have more day to day contact with other staff, students and visitors than most of the university which makes Campus Services well placed to deliver a truly customer focussed service.
Reporting to the Helpdesk Manager, you will be one of the main contacts for all Helpdesk enquiries and provide a consistent, professional customer focused service to all students and staff. The Helpdesk deals with enquiries regarding IT, the Library, Estates & Facilities and Accommodation with a view to resolving them at the first point of contact. You will be responsible for responding to enquiries reported to The Helpdesk and the life cycle management of these enquiries including directing of requests to appropriate departments for resolution, monitoring progress and keeping customers informed.
This role requires excellent communication skills and is focused on maintaining and improving the levels of service that Campus Services provides to students and staff. Educated to at least highers level (or equivalent) with proven experience in working within a customer-focused environment, you should have excellent customer service and organisational skills, be able to work under pressure, have competent levels of IT technical skills, and be able to make quick and effective decisions.
In this role, you will form part of a team, on a rota covering full time hours during week days. Should you wish to apply for the vacancy please visit our vacancies page and complete an application online. The closing date for this position is 17 March 2026.
This role does not meet the minimum requirements set by UKVI to enable sponsorship of migrant workers. Therefore, we cannot progress applications from candidates who require sponsorship to work in the UK. Queen Margaret University is committed to equality of opportunity for all by providing a supportive, flexible and inclusive working environment, and we welcome applicants from diverse backgrounds. We are proud to hold an Athena SWAN Bronze Award which recognises the advancement of gender equality at QMU. We have a number of family friendly policies and are happy to consider job share applications. We are a Disability Confident Employer, should you require any specific arrangements during the recruitment process please note this on your application form.
Helpdesk Adviser in Musselburgh employer: Queen Margaret University
Contact Detail:
Queen Margaret University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Adviser in Musselburgh
✨Tip Number 1
Get to know the company! Research Queen Margaret University and its Campus Services. Understanding their values and services will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Helpdesk Adviser, you'll need to be clear and concise. Try role-playing common customer service scenarios with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend university events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about the role. Don’t forget to highlight your customer service experience in your application!
We think you need these skills to ace Helpdesk Adviser in Musselburgh
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Helpdesk Adviser role. We want to see how you can bring your unique flair to our customer-focused service!
Show Off Your Communication Skills: Since this role is all about providing excellent customer service, be sure to showcase your communication skills in your application. We love candidates who can express themselves clearly and effectively!
Highlight Relevant Experience: If you've worked in a customer-focused environment before, let us know! Share specific examples of how you've handled enquiries or resolved issues, as this will really make your application stand out.
Apply Through Our Website: Don’t forget to submit your application through our vacancies page! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Queen Margaret University
✨Know Your Stuff
Before the interview, make sure you understand the role of a Helpdesk Adviser and the services provided by Campus Services. Familiarise yourself with common IT issues, library services, and accommodation queries. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent customer service, be ready to share specific examples from your past experiences. Think of situations where you resolved a customer's issue or went above and beyond to help someone. This will demonstrate your ability to handle enquiries effectively.
✨Practice Your Communication
As a Helpdesk Adviser, clear communication is key. Practice explaining complex information in simple terms. You might even want to do a mock interview with a friend or family member to get comfortable articulating your thoughts clearly and concisely.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, the challenges faced by the Helpdesk, or how success is measured in this role. This shows your enthusiasm and helps you determine if the job is the right fit for you.