Woodlands Coffee Shop Team Member (Saturday Only)

Hours: Saturday only, 8.00-16.30, 52 weeks a year

Introduction

Queen Ethelburga’s is set in more than 220 acres of beautiful North Yorkshire countryside, on the Thorpe Underwood Estate. Staff work as one team – whether they are directly teaching or supporting students as part of the school and pastoral teams, or as part of our estates team making sure that the campus works as it should – to create a vibrant learning and living environment in which every student can thrive. We aspire to excellence, have high expectations of ourselves and others, and take pride in everything we do. We aim to nurture resilient, confident, and independent lifelong learners. The Queen Ethelburga’s Collegiate Standard is ‘To be the best that I can with the gifts that I have’. The Catering team as a whole is responsible for maintaining high standards throughout the Estate. Woodlands Coffee Shop was established in 2023 for our Team QE Community – staff, students & visitors. Here, people can take a break from their busy day and re‑energise, catch up with friends or colleagues in the modern, relaxing environment or just grab a takeaway coffee whilst on the move.

The role of the Woodlands Coffee Shop Team Member is to support the Woodlands Team Leader in the operation of the Woodlands Coffee Shop, serving a range of hot & cold drinks and a selection of hot & cold snacks and light meals. As part of a small, consistent team, they will work together to provide a warm & welcoming, exciting and efficient service for our customers. This job description is written at a specific time and is subject to change as the demands of the Estate and the role develops. The role requires flexibility and adaptability and the employees of the Estate need to be aware that they may be asked to perform tasks and be given responsibilities not detailed in this job description.

Duties and responsibilities

• Support the Woodlands Team Leader in the operation of the Woodlands Coffee Shop, providing a warm & welcoming, exciting and efficient service for our customers on a daily basis to the highest possible standards.
• Embrace the Team QE ethos and contribute towards maintaining a positive workplace culture.
• Demonstrate excellent customer service skills and create a welcoming environment for our customers.
• Utilise existing Barista skills to ensure a high quality standard of drinks service is provided.
• Be capable of multi‑tasking and have strong teamwork skills.
• Operate the electronic point of sale system for taking orders and payments.
• Have an aptitude to engage with customers and build a rapport.
• Prepare and serve a variety of hot & cold, savoury & sweet food items.
• Clear tables and operate the dishwasher to ensure service is as efficient as possible.
• Demonstrate a “can do” attitude and use own initiative and resourcefulness.
• To be proactive in ensuring the cleanliness and tidiness of the Coffee Shop at all times.
• To demonstrate excellent standards with regard to timekeeping, presentation, hard work, attitude, motivation and commitment.
• Support the Woodlands Team Leader in continually reviewing and developing the provision by suggesting exciting new ideas and on trend lines, to maximise sales opportunities and to enhance the service available to visitors, staff and students.
• Promote a friendly working relationship with all colleagues.
• Ensure that all COSHH requirements are adhered to.
• Adhere to all Food Safety, Allergen and Health and Safety Guidelines.
• Attend all training as and when required.
• Assist in other areas of the Catering Department as and when required.
• To inform the Catering Manager of any important activities on site of relevance of the catering department.
• Carry out any other duties requested by the Catering Senior Team.

Benefits

• Competitive salaries, with a range of flexible hours to suit.
• 10% discount on Kindergarten fees (aged 3 months to 3 years).
• Significant discount on school fees from age 3 to 18.
• Free private staff gym, separate to the students with state of the art equipment.
• Free, secure onsite parking and electrical vehicle charging points on site for staff.
• Staff community social events including bonfire and fireworks, Christmas ball, summer family fun day etc.
• 24/7 Employee Assistant Programme.
• Training and Development Opportunities.
• Increased holiday entitlement for staff with long service.
• Long service awards.
• Discount on King’s Theatre productions – external events.
• Enhanced paternity / maternity pay, including new baby book.
• Refer a friend scheme - We believe that staff are our greatest and most valuable asset, and this scheme involves and financially rewards our staff for referring like‑minded candidates who join our school community.

Applying

QE is committed to ensuring a safe environment for its pupils and staff. Applicants will be required to provide proof of identity and undergo the relevant DBS checks for their role. Any personal information you share with us on your application form will be used solely for recruitment purposes. Your details will be held for up to 6 months and destroyed after this time. Any questions on individual roles or the recruitment process can be sent to the HR department on recruitment@qe.org. We receive high volumes of applications, due to this if you have not heard from us within two weeks of your application, unfortunately on this occasion your application will not have been successful.