Reception Supervisor

Hours: 40 hours over 52 weeks, flexible over 7 days.

Introduction:

Queen Ethelburga’s is set in more than 220 acres of beautiful North Yorkshire countryside, on the Thorpe Underwood Estate. Staff work as one team – whether they are directly teaching or supporting students as part of the school and pastoral teams, or as part of our estates team making sure that the campus works as it should – to create a vibrant learning and living environment in which every student can thrive. We aspire to excellence, have high expectations of ourselves and others, and take pride in everything we do. We aim to nurture resilient, confident, and independent lifelong learners. The Queen Ethelburga’s Collegiate Standard is ‘To be the best that I can with the gifts that I have’.

The Reception Supervisor is responsible for leading and managing the school's reception and front-of house services, ensuring the highest standards of customer care for pupils, parents, staff, visitors, contractors and the wider school community. As the first point of contact for the school, the Reception Supervisor will create a professional, welcoming and efficient environment whilst ensuring safeguarding, security and administrative procedures are consistently maintained. The postholder, in addition to working on the reception desk, will supervise other staff working on reception, oversee day-to-day operations and work collaboratively with academic and support departments to deliver an exceptional visitor experience.

Key Responsibilities

Reception and Front-of-House Management

• Lead and supervise the day-to-day operation of the school's reception function.
• Ensure all visitors receive a professional, friendly and efficient welcome.
• Manage visitor sign-in procedures and ensure safeguarding and security protocols are followed at all times.
• Liaise with departments to organise car park presence at the start and end of each school day.
• Maintain high standards of presentation and professionalism across reception areas.
• Develop and implement reception procedures to improve service delivery and efficiency.

Staff supervision

• Supervise, support and develop reception staff.
• Manage team rotas, annual leave and daily cover arrangements.
• Conduct induction, training and performance reviews for reception team members.
• Monitor workloads and ensure consistent standards of customer service.
• Foster a positive, collaborative and customer-focused team culture.

Communication and Customer Service

• Act as the primary point of escalation for reception enquiries and complaints.
• Handle sensitive and confidential matters with discretion.
• Ensure telephone, email and face-to-face enquiries are dealt with promptly and professionally.
• Build positive relationships with parents, pupils, staff and external stakeholders.

Administrative Responsibilities

• Maintain accurate visitor records and relevant databases.
• Support school-wide administrative functions as required.
• Produce reports and provide administrative support for senior leaders.
• Assist with room bookings, event administration and hospitality arrangements.

Safeguarding and Compliance

• Ensure all visitor management processes comply with safeguarding requirements.
• Monitor and maintain visitor badges, signing-in systems and contractor records.
• Support the school's health and safety procedures.
• Ensure confidentiality and compliance with GDPR and data protection legislation.

Events and School Operations

• Coordinate reception support for open days, admissions events, parents' evenings, speech days and other school functions.
• Support emergency procedures and business continuity arrangements.
• Act as an ambassador for the school at all times.

Other Duties

• Undertake any other duties commensurate with the level of the post as reasonably requested by the school.
• Participate in training and professional development activities.

The post holder’s responsibility for promoting and safeguarding the welfare of children and young persons for whom s/he is responsible, or with whom s/he comes into contact will be to adhere to and ensure compliance with the Collegiate’s Child Protection Policy and Staff Code of Conduct at all times. If, in the course of carrying out the duties of the post the post holder becomes aware of any actual or potential risks to the safety or welfare of children in the Collegiate s/he must report any concerns to the Collegiate’s Designated Safeguarding Lead.

• Competitive salaries, with a range of flexible hours to suit
• 10% discount on Explorers fees (aged 3 months to 3 years)
• Significant discount on school fees from age 3 to 18.
• Free private staff gym, separate to the students with state-of-the-art equipment.
• Free, secure onsite parking and electrical vehicle charging points on site for staff
• Staff community social events including bonfire and fireworks, Christmas ball, summer fun day etc.
• 24/7 Employee Assistant Programme
• Training and Development Opportunities
• Increased holiday entitlement for staff with long service
• Long service awards
• Discount on King’s Theatre productions – external events
• Enhanced paternity / maternity pay, including new baby book
• Refer a friend scheme - We believe that staff are our greatest and most valuable asset, and this scheme involves and financially rewards our staff for referring like-minded candidates who join our school community.

Applying:

QE is committed to ensuring a safe environment for its pupils and staff. Applicants will be required to provide proof of identity and undertake the relevant DBS checks for their role.

Any personal information you share with us on your application form will be used solely for recruitment purposes. Your details will be held for up to 6 months and destroyed after this time.

Any questions on individual roles or the recruitment process can be sent to the HR department on recruitment@qe.org