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- Tasks: Answer calls, book appointments, and support clinic staff in a busy outpatient environment.
- Company: Join a forward-thinking trust building a new state-of-the-art hospital by 2030.
- Benefits: Enjoy flexible working, NHS pension, and access to instant wage services.
- Why this job: Be part of a community-focused team making a real difference in patient care.
- Qualifications: Strong communication skills and basic computer literacy required.
- Other info: Opportunities for personal growth and involvement in diverse staff networks.
The predicted salary is between 24000 - 36000 £ per year.
Responsibilities:
- Answer incoming calls to the Outpatient Reception areas; calls must be dealt with politely and promptly, relaying queries and messages as necessary and liaising with other departments when appropriate.
- Book patient appointments using the Patient Administration System, and manage clinic duties such as cancelling clinics, and dealing with general enquiries.
- Make changes to patients' personal details and collect routine information such as ethnic origin and Overseas Visitor Status.
- Receive patients for relevant outpatient clinics and provide administrative support to the clinic staff.
- Cancel clinics and create ad hoc clinics as requested by the Operational Teams.
- Ensure that procedures are followed in compliance with Caldicott recommendations; Health Records Management and Patient Administration Policy and procedural guidance.
- Admin & Clerical staff may be required to act as Loggists for major incidents.
- Work systematically and methodically, either under direction or independently, while maintaining excellent communication skills and remaining calm under pressure.
- Be computer literate; all staff should have a minimum level of computer literacy.
About the Trust:
We are working on a once-in-a-generation opportunity to build a new state-of-the-art hospital to open in 2030 and we are also carrying out one of the biggest pieces of digital transformation work we have ever undertaken. Our new electronic patient record (EPR) will replace paper-based patient records from 2026 and will lead to better, safer, joined-up care at The Queen Elizabeth Hospital and beyond. The QEH provides a comprehensive range of specialist, acute, obstetrics and community-based services to around 331,000 people across west and north Norfolk, North Cambs and South Lincs. We pride ourselves on a community atmosphere and positive team spirit.
Benefits:
- Flexible working opportunities
- Free counselling service
- NHS Pension scheme
- Access to Wagestream – an app-based service that provides instant earned wage access
- Support and advice for staff affected by either Peri-Menopause or Menopause
- Opportunity to join our Staff Networks which include: Armed Forces, REACH (Race, Ethnicity and Culture Heritage), Disability and LGBTQ+ networks.
- We are committed to being a menopause friendly employer.
Outpatient Receptionist employer: Queen Elizabeth Hospital
Contact Detail:
Queen Elizabeth Hospital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outpatient Receptionist
✨Tip Number 1
Make sure you know the ins and outs of the Outpatient Reception role. Brush up on your communication skills, as you'll be answering calls and dealing with patients. Practise how to handle queries and relay messages effectively.
✨Tip Number 2
Get familiar with the Patient Administration System before your interview. Being computer literate is key, so show us you can navigate systems smoothly. Maybe even do a mock booking or two to feel confident!
✨Tip Number 3
Prepare for situational questions about handling pressure. Think of examples where you've stayed calm and organised in busy environments. We want to see that you can manage clinic duties without breaking a sweat!
✨Tip Number 4
Don't forget to check out our website for any updates on the application process. Applying directly through us not only shows your interest but also keeps you in the loop about our exciting digital transformation journey!
We think you need these skills to ace Outpatient Receptionist
Some tips for your application 🫡
Be Polite and Professional: When writing your application, remember to keep it polite and professional. We want to see that you can communicate effectively, just like you'll need to when answering calls and dealing with patients.
Show Your Organisational Skills: Highlight your ability to manage appointments and handle multiple tasks. We love seeing examples of how you've worked systematically and methodically in previous roles, so don’t hold back!
Tailor Your Application: Make sure to tailor your application to the job description. Mention specific responsibilities from the role, like managing clinic duties or liaising with other departments, to show us you're a perfect fit.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Queen Elizabeth Hospital
✨Know the Role Inside Out
Make sure you understand the responsibilities of an Outpatient Receptionist. Familiarise yourself with tasks like booking appointments, managing patient details, and liaising with other departments. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since excellent communication is key for this position, practice how you would handle common scenarios, like answering calls or dealing with patient queries. You could even role-play with a friend to get comfortable with responding politely and promptly under pressure.
✨Show Your Tech Savvy
Being computer literate is a must for this job. Brush up on your skills with Patient Administration Systems or similar software. If you have experience with any relevant systems, be ready to discuss it during the interview to demonstrate your capability.
✨Stay Calm and Collected
Interviews can be nerve-wracking, but remember to stay calm. Think about how you would manage stress in a busy clinic environment and share those strategies. Showing that you can remain composed under pressure will impress your interviewers.