An exciting opportunity has arisen for a confident, dynamic individual to join the Patient Experience Team to support the day‑to‑day activities in the Patient Experience within Corporate Nursing at the Queen Elizabeth Hospital. The successful candidate will support the team and work closely with the Patient Experience and Engagement Lead (PEEL) and the Associate Director of Patient Experience & Engagement (ADPEE). The role involves supporting all administrative duties that support patient experience, engaging within the trust and with patients, their families and external stakeholders, coordinating National Patient Surveys and the Family and Friends Test (FFT), maintaining accreditation records and supporting data collection for re‑accreditation, maintaining up‑to‑date records of service‑related contracts and initiating contract renewal processes in a timely manner. Previous applicants need not apply.
Responsibilities
- Provide a professional, welcoming and accessible point of contact for staff and the public within Patient Experience.
- Undertake a wide variety of clerical duties and support the functions of the Patient Experience Team, including creating purchase orders for the FFT and National Surveys, and facilitating information sharing within the trust and externally.
- Take minutes and discuss with the ADPEE and PEEL the compilation of Chairs assurance reports for the four patient experience forums.
- Support room bookings for the patient experience team and the Chair of the Patient Panel.
- Work flexibly to provide administrative support to the Patient Experience Team, often responding in a timely manner.
- Maintain computerised and manual filing systems, ensuring information can be retrieved easily upon request.
- Use computerised databases and information systems to input, record and receive patient experience information, providing reports when requested for the FFT.
- Answer telephones and receive visitors to the department, taking messages or passing callers on to the appropriate member of staff.
- Provide administrative support in accordance with the Patient Experience Team needs.
- Admin & Clerical staff may be required to act as Loggists for a major incident.
- Maintain accreditation records and support the collection of data and evidence required for re‑accreditation.
- Maintenance of up‑to‑date records of all service‑related contracts and ensuring contract renewal processes are initiated in a timely manner.
Benefits
- Flexible working opportunities.
- Free counselling service.
- NHS Pension scheme.
- Access to Wagestream – an app‑based service that provides instant earned wage access.
- Support and advice for staff affected by either Peri‑Menopause or Menopause.
- Opportunity to join Staff Networks, including Armed Forces, REACH (Race, Ethnicity and Culture Heritage), Disability and LGBTQ+ networks.
- Commitment to being a menopause‑friendly employer.
