At a Glance
- Tasks: Join our Outpatient Reception Team and manage patient appointments and queries.
- Company: The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust, dedicated to excellent patient care.
- Benefits: Competitive salary, supportive work environment, and opportunities for career development.
- Other info: Fast-paced environment with potential for early application closure.
- Why this job: Make a difference in patient care while developing your customer service skills.
- Qualifications: Organised, methodical, and possess excellent customer service skills.
The predicted salary is between 23900 - 25600 € per year.
We are looking to recruit an organised and methodical person with excellent customer service skills to join our busy Outpatient Reception Team at The North Cambridgeshire Hospital, Wisbech.
Responsibilities:
- Answer incoming calls to the Outpatient Reception areas, dealing with queries politely and promptly, relaying messages and liaising with other departments where appropriate.
- Book patient appointments using the Patient Administration System, manage clinic operations including cancelling and creating clinics, and perform general reception duties.
- Update patient personal details, collect routine information such as ethnic origin and Overseas Visitor Status.
- Receive patients for relevant outpatient clinics and provide administrative support to clinic staff.
- Cancel clinics and create ad hoc clinics upon request by Operational Teams.
- Ensure compliance with Caldicott recommendations, Health Records Management, and Patient Administration Policy and procedural guidance.
Please be advised that this role may close early if we receive a high volume of applications. Early submission is encouraged. This advert closes on Thursday 28 May 2026.
Outpatient Receptionist | The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust in Wisbech employer: Queen Elizabeth Hospital King's Lynn
The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust is an exceptional employer that prioritises a supportive work culture and values the contributions of its staff. Located in the vibrant community of Wisbech, we offer competitive benefits, opportunities for professional development, and a commitment to employee well-being, making it a rewarding place to build your career in healthcare.
Contact Detail:
Queen Elizabeth Hospital King's Lynn Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Outpatient Receptionist | The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust in Wisbech
✨Tip Number 1
Make sure you know the ins and outs of the role. Familiarise yourself with the responsibilities listed in the job description, like handling calls and booking appointments. This way, you can show us that you're ready to hit the ground running!
✨Tip Number 2
Practice your customer service skills! Think about how you'd handle different scenarios at the reception desk. We want to see that you can deal with queries politely and efficiently, so role-play with a friend or family member if you can.
✨Tip Number 3
Don’t forget to highlight your organisational skills! In a busy outpatient setting, being methodical is key. Prepare examples from your past experiences where you’ve successfully managed multiple tasks at once.
✨Tip Number 4
Apply through our website for the best chance! Early submission is encouraged, especially since this role might close early due to high application volumes. Get your application in and show us why you’re the perfect fit for our team!
We think you need these skills to ace Outpatient Receptionist | The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust in Wisbech
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your excellent customer service skills in your application. We want to see how you’ve dealt with queries and provided support in previous roles, so share specific examples that showcase your ability to communicate effectively.
Be Organised and Methodical:Since the role requires a lot of organisation, let us know how you manage your time and tasks. Mention any tools or methods you use to stay organised, especially when handling multiple responsibilities like booking appointments and managing clinic operations.
Tailor Your Application:Take a moment to tailor your application to the job description. Use keywords from the posting, like 'Caldicott recommendations' and 'Patient Administration System', to show that you understand the role and have the relevant experience.
Apply Early!:Don’t wait until the last minute to submit your application. We might close the role early if we get a lot of applications, so get yours in as soon as possible through our website. It shows enthusiasm and helps you stand out!
How to prepare for a job interview at Queen Elizabeth Hospital King's Lynn
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of an Outpatient Receptionist. Familiarise yourself with the Patient Administration System and the specific tasks mentioned in the job description, like booking appointments and managing clinic operations. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role requires excellent customer service, think of examples from your past experiences where you've dealt with customers effectively. Be ready to discuss how you handle difficult situations or queries, as this will demonstrate your ability to remain calm and professional under pressure.
✨Prepare for Common Interview Questions
Anticipate questions related to teamwork, communication, and organisation. For instance, you might be asked how you would manage multiple calls while ensuring each patient feels valued. Practising your responses can help you articulate your thoughts clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, what a typical day looks like, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the workplace is the right fit for you.
