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- Tasks: Lead the management of waiting lists and theatre bookings to meet NHS targets.
- Company: Join The Queen Elizabeth Hospital, a forward-thinking NHS Foundation Trust.
- Benefits: Enjoy a supportive community, career growth, and opportunities for learning and apprenticeships.
- Why this job: Be part of a transformative journey with a new state-of-the-art hospital opening in 2031/32.
- Qualifications: Experience in administration and a passion for healthcare improvement.
- Other info: Work in a dynamic environment with a positive team spirit and modern facilities.
The predicted salary is between 36000 - 60000 £ per year.
Responsibilities:
- Take a lead role in monitoring the waiting list in accordance with Trust Policies and wait time targets.
- Proactively manage the booking of the theatre list on a daily basis to ensure NHS and Trust targets are achieved to prevent breaches.
- Co‑ordinate the admission and associated pre‑operative pre‑assessment clinics along with booking of HDU, Xray and additional paediatric requirements.
- Communicate all changes to planned admissions, theatre lists, intended procedure, equipment requirements and surgeon to relevant staff.
- Take a lead role in managing and monitoring the waiting lists in accordance with Trust and national wait time targets and RTT pathways, including Cancer, elective, diagnostics, planned elective and cancellations on the day.
- Participate in the day to day input on a variety of data systems patient information for admission/discharge and waiting list process to facilitate effective, timely information flow.
- Ensure adherence to both NHS and Trust RTT pathway wait times for elective, cancer, diagnostic, planned and on the day cancellations.
- Capacity escalation as and when required.
There’s never been a more exciting time to join TeamQEH. We’re working on a once in a generation opportunity to build a new state‑of‑the‑art hospital due to open in 2031/32 and we are also carrying out one of the biggest pieces of digital transformation work we’ve ever undertaken.
Our new electronic patient record (EPR) will replace paper‑based patient records from 2026 and will lead to better, safer, joined‑up care at The Queen Elizabeth Hospital and beyond.
At The QEH we provide a comprehensive range of specialist, acute, obstetrics and community‑based services to around 331,000 people across west and north Norfolk, North Cambs and South Lincs.
We are an ambitious organisation that upholds our values of kindness, wellness and fairness. We strive for continuous quality improvement, recently demonstrated in our 2024 CQC maternity inspection rating our services as ‘Good’, and we are proud to be a place to learn and grow through recognised learning and apprenticeships.
We recognise and reward our 4,000 staff and volunteers, priding ourselves on a community atmosphere and positive team spirit. We have approx. 530 beds across 33 wards and have newly built education and training facilities, a range of modern award‑winning centres alongside a talented team of people ready to give you a warm welcome. We love working here and think you will too.
Please refer to the attached Job Description and Person Specification for more information regarding this opportunity.
Senior Booking Administrator | The Queen Elizabeth Hospital King\'s Lynn NHS Foundation Trust employer: Queen Elizabeth Hospital King's Lynn
Contact Detail:
Queen Elizabeth Hospital King's Lynn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Booking Administrator | The Queen Elizabeth Hospital King\'s Lynn NHS Foundation Trust
✨Tip Number 1
Network like a pro! Reach out to current or former employees at The Queen Elizabeth Hospital. A friendly chat can give us insider info on the role and the team culture, plus it might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to booking administration and NHS policies. We want to show that we know our stuff and can handle the pressures of managing waiting lists and theatre bookings.
✨Tip Number 3
Showcase your organisational skills! Bring examples of how you've successfully managed schedules or improved processes in previous roles. This will help us stand out as the ideal candidate for keeping things running smoothly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that we’re genuinely interested in being part of TeamQEH.
We think you need these skills to ace Senior Booking Administrator | The Queen Elizabeth Hospital King\'s Lynn NHS Foundation Trust
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing waiting lists and booking processes. We want to see how your skills align with the responsibilities outlined in the job description.
Showcase Your Communication Skills: Since communication is key in this role, include examples of how you've effectively communicated changes or updates in previous positions. We love seeing candidates who can clearly convey important information to their teams.
Highlight Your Data Management Experience: Mention any experience you have with data systems related to patient information and waiting lists. We’re looking for someone who can ensure effective and timely information flow, so don’t hold back on your relevant skills!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at The Queen Elizabeth Hospital.
How to prepare for a job interview at Queen Elizabeth Hospital King's Lynn
✨Know Your Stuff
Make sure you’re familiar with the NHS policies and wait time targets relevant to the role. Brush up on your knowledge about the booking processes for theatre lists and how they impact patient care. This will show that you’re not just interested in the job, but that you understand its importance.
✨Show Your Communication Skills
Since the role involves coordinating with various staff members, be prepared to discuss how you’ve effectively communicated changes in the past. Think of examples where you’ve had to relay important information quickly and clearly, especially in a busy environment.
✨Demonstrate Your Problem-Solving Abilities
Be ready to talk about times when you’ve had to manage waiting lists or handle cancellations. Highlight your ability to think on your feet and come up with solutions that keep everything running smoothly, even under pressure.
✨Embrace the Future
With the upcoming digital transformation at The Queen Elizabeth Hospital, express your enthusiasm for new technologies like the electronic patient record system. Share any experiences you have with digital tools in healthcare settings, as this will show you’re adaptable and forward-thinking.