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- Tasks: Support the Patient Experience Team with daily activities and engage with visitors professionally.
- Company: Join The Queen Elizabeth Hospital, a forward-thinking NHS Foundation Trust.
- Benefits: Be part of a supportive community with opportunities for learning and growth.
- Other info: Join us as we build a new state-of-the-art hospital and embrace digital transformation.
- Why this job: Make a real difference in patient care while working on exciting projects.
- Qualifications: Confident, dynamic individuals with strong communication skills are encouraged to apply.
The predicted salary is between 23970 - 26474 £ per year.
An exciting opportunity has arisen for a confident, dynamic individual to join the Patient Experience Team to support with the day-to-day activities in the Patient Experience within Corporate Nursing. The successful candidate will be supporting the members of the team and working closely with the Patient Experience and Engagement Lead (PEEL) and the Associate Director of Patient Experience.
Key responsibilities include:
- Conveying messages and transferring calls as necessary while always maintaining confidentiality.
- Receiving visitors to the department in a professional, friendly manner while actively maintaining the security of the area.
- Establishing and maintaining working relationships with other members of staff to ensure the efficient and smooth running of the service.
- Getting involved with events that promote the patient experience team, e.g. hospital open days, volunteer celebration events and other opportunities.
- Receiving correspondence for the patient experience team (post, email and telephone), ensuring that each item is passed to the correct person in the team for attention in a timely manner.
- Arranging meetings, distributing papers, taking notes and updating action logs.
- Diary management and room booking.
- Purchasing administration required stationaries through SBS.
- Assisting in routine office procedures, including the transportation of documentation, photocopying and filing.
At The QEH we provide a comprehensive range of specialist, acute, obstetrics and community‑based services to around 331,000 people across west and north Norfolk, North Cambs and South Lincs. We are an ambitious organisation that upholds our values of kindness, wellness and fairness. We strive for continuous quality improvement, recently demonstrated in our 2024 CQC maternity inspection rating our services as ‘Good’, and we are proud to be a place to learn and grow through recognised learning and apprenticeships. We recognise and reward our 4,000 staff and volunteers, priding ourselves on a community atmosphere and positive team spirit. We have approx. 530 beds across 33 wards and have newly built education and training facilities, a range of modern award‑winning centres alongside a talented team of people ready to give you a warm welcome.
Patient Experience Administrator | The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust in Norfolk employer: Queen Elizabeth Hospital King's Lynn
Contact Detail:
Queen Elizabeth Hospital King's Lynn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Experience Administrator | The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust in Norfolk
✨Tip Number 1
Network like a pro! Reach out to current employees at The Queen Elizabeth Hospital on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching the Patient Experience Team and their recent projects. Show us that you’re genuinely interested in improving patient care and how you can contribute to their goals.
✨Tip Number 3
Practice your communication skills! As a Patient Experience Administrator, you'll need to convey messages clearly and professionally. Role-play with a friend to nail down your responses and boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining TeamQEH!
We think you need these skills to ace Patient Experience Administrator | The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust in Norfolk
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Patient Experience Administrator role. Highlight your relevant experience and skills that align with the job description, especially your ability to maintain confidentiality and manage communications effectively.
Show Your Personality: We want to see your confident and dynamic side! Use your cover letter to convey your enthusiasm for the role and the organisation. Share a bit about why you’re passionate about patient experience and how you can contribute to TeamQEH.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. Make sure your points are easy to read and get straight to the point, especially when detailing your previous experiences and achievements.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the details you need about the role and our amazing team there.
How to prepare for a job interview at Queen Elizabeth Hospital King's Lynn
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Patient Experience Administrator role. Familiarise yourself with the key responsibilities mentioned in the job description, such as supporting the Patient Experience Team and managing correspondence. This will help you demonstrate your enthusiasm and suitability for the position.
✨Showcase Your Communication Skills
As this role involves interacting with various stakeholders, it's crucial to highlight your communication skills. Prepare examples of how you've effectively communicated in previous roles, whether it was handling calls, receiving visitors, or collaborating with team members. This will show that you're ready to maintain a professional and friendly atmosphere.
✨Emphasise Confidentiality and Security
Given the sensitive nature of patient information, be prepared to discuss how you would handle confidentiality and security in the workplace. Share any relevant experiences where you maintained privacy and ensured secure handling of information, which will reassure the interviewers of your commitment to these values.
✨Engage with the Organisation's Vision
The Queen Elizabeth Hospital is undergoing significant changes, including a new hospital build and digital transformation. Show your interest in these developments by discussing how you can contribute to the Patient Experience Team during this exciting time. This demonstrates your alignment with their goals and your eagerness to be part of their journey.