At a Glance
- Tasks: Provide high-quality telephony services and support emergency situations.
- Company: Join the Queen Elizabeth Hospital NHS Foundation Trust, a progressive healthcare provider.
- Benefits: Flexible shifts, supportive team, and the chance to make a real difference.
- Other info: Great opportunity for career growth in a dynamic environment.
- Why this job: Be the first point of contact in a vital role for healthcare delivery.
- Qualifications: Proficient PC skills and a calm attitude under pressure.
The predicted salary is between 23000 - 26000 € per year.
An exciting opportunity has arisen for a dynamic, forward‑thinking and self‑motivated person to join this progressive department at the forefront of the Trust, particularly in relation to the delivery of new telephony systems and infrastructure.
Key Responsibilities
- Provide high‑quality and customer‑focused telephony services, including voice, mobile, alarm management and cardiac arrest ‘crash call’ emergency services.
- Work flexible shifts, including nights, as part of a team supporting a 24/7 rota.
- Remain calm and efficient under pressure, handle emergency situations and uphold confidentiality.
- Multi‑task and prioritise work to meet service delivery targets.
- Support the Trust as the first point of contact with both internal and external customers, assisting 3,500 staff in delivering high‑quality healthcare throughout West Norfolk and beyond.
Qualifications and Experience
- Proficient PC skills with the ability to multi‑task and work under pressure.
- Good time‑management, organisational and interpersonal skills.
- Positive, calm attitude and willingness to work shift patterns, including nights.
What We Offer
Working with a supportive team that delivers a comprehensive telecommunications service for the Trust.
Application Deadline
This advert closes on Thursday 7 May 2026. Please see attached Job Description and Person Specification for further information about this role.
Day/Night Telephonist | The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust in Norfolk employer: Queen Elizabeth Hospital King's Lynn
The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust is an excellent employer, offering a supportive work environment where employees can thrive while providing essential telephony services to healthcare professionals. With opportunities for personal and professional growth, flexible shift patterns, and a commitment to high-quality service delivery, staff are empowered to make a meaningful impact in the community. Join a dedicated team that values your contributions and fosters a culture of collaboration and excellence in patient care.
Contact Detail:
Queen Elizabeth Hospital King's Lynn Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Day/Night Telephonist | The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust in Norfolk
✨Tip Number 1
Make sure you research the Queen Elizabeth Hospital and its telephony services. Knowing the ins and outs of their operations will help you stand out during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! As a telephonist, you'll need to be clear and calm under pressure. Try role-playing with a friend or family member to get comfortable handling various scenarios, especially emergency calls.
✨Tip Number 3
Don’t forget to highlight your ability to multi-task and manage time effectively. Think of examples from your past experiences where you juggled multiple tasks successfully, as this will resonate well with the job requirements.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Day/Night Telephonist | The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust in Norfolk
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your telephony experience and any relevant customer service roles to show us you're the right fit for our team.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re excited about this role. Share specific examples of how you've handled pressure or emergency situations in the past, as this is key for the telephonist position.
Showcase Your Skills:Don’t forget to mention your PC skills and ability to multi-task. We want to see how you can manage various tasks while maintaining a calm and positive attitude, especially during busy shifts.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding the process.
How to prepare for a job interview at Queen Elizabeth Hospital King's Lynn
✨Know Your Telephony Systems
Familiarise yourself with the latest telephony systems and infrastructure. Research how they are used in healthcare settings, especially in emergency situations. This will show your enthusiasm for the role and your understanding of the technology you'll be working with.
✨Stay Calm Under Pressure
Prepare examples from your past experiences where you had to remain calm and efficient during stressful situations. The interviewers will want to see that you can handle emergencies, so having a few stories ready will help demonstrate your ability to manage pressure.
✨Highlight Your Multi-Tasking Skills
Think of specific instances where you've successfully juggled multiple tasks at once. Be ready to discuss how you prioritised your workload and met deadlines, as this is crucial for the role of a telephonist in a busy healthcare environment.
✨Show Your Team Spirit
Since you'll be part of a 24/7 rota, it's important to convey your willingness to work flexible shifts and collaborate with a team. Share examples of how you've worked well with others in previous roles, emphasising your positive attitude and commitment to supporting your colleagues.
