At a Glance
- Tasks: Provide high-quality telephony services and support emergency situations.
- Company: Join the Queen Elizabeth Hospital's progressive team in King's Lynn.
- Benefits: Work with a supportive team and gain valuable experience in healthcare.
- Other info: Flexible shifts available, including nights, with opportunities for growth.
- Why this job: Be the first point of contact, making a real difference in people's lives.
- Qualifications: Proficient PC skills and a calm attitude under pressure.
The predicted salary is between 23615 - 25674 € per year.
An exciting opportunity has arisen for a dynamic, forward-thinking and self-motivated person to join this progressive department at the forefront of the Trust, particularly in relation to the delivery of new telephony systems and infrastructure.
Key Responsibilities
- Provide high-quality and customer-focused telephony services, including voice, mobile, alarm management and cardiac arrest ‘crash call’ emergency services.
- Work flexible shifts, including nights, as part of a team supporting a 24/7 rota.
- Remain calm and efficient under pressure, handle emergency situations and uphold confidentiality.
- Multi-task and prioritise work to meet service delivery targets.
- Support the Trust as the first point of contact with both internal and external customers, assisting 3,500 staff in delivering high-quality healthcare throughout West Norfolk and beyond.
Qualifications and Experience
- Proficient PC skills with the ability to multi-task and work under pressure.
- Good time-management, organisational and interpersonal skills.
- Positive, calm attitude and willingness to work shift patterns, including nights.
What We Offer
Working with a supportive team that delivers a comprehensive telecommunications service for the Trust.
Application Deadline
This advert closes on Thursday 7 May 2026. Please see attached Job Description and Person Specification for further information about this role.
Day/Night Telephonist | The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust employer: Queen Elizabeth Hospital King's Lynn
The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust is an excellent employer, offering a supportive work environment where employees can thrive while providing essential telephony services to healthcare professionals. With opportunities for growth and development within a dynamic team, staff enjoy the unique advantage of contributing to high-quality healthcare delivery in a progressive setting that values flexibility and resilience. Join us in making a meaningful impact in the community while enjoying a fulfilling career.
Contact Detail:
Queen Elizabeth Hospital King's Lynn Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Day/Night Telephonist | The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust
✨Tip Number 1
Make sure you know the ins and outs of the telephony systems mentioned in the job description. Brush up on your skills and be ready to discuss how you can contribute to the team. We want to see that you’re proactive and knowledgeable!
✨Tip Number 2
Practice staying calm under pressure. Think about scenarios where you might need to handle emergency calls or multi-task effectively. We recommend role-playing with a friend to get comfortable with these situations before your interview.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed your time and prioritised tasks in previous roles. We love to hear about real-life experiences that demonstrate your ability to juggle responsibilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our supportive team at The Queen Elizabeth Hospital.
We think you need these skills to ace Day/Night Telephonist | The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any experience you have in customer service. We want to see how you can provide high-quality, customer-focused telephony services, so share examples of when you've gone above and beyond for customers.
Keep It Calm and Collected:Since this role involves handling emergency situations, it’s important to convey your ability to stay calm under pressure. We recommend including a brief story or two about times when you’ve successfully managed stressful situations.
Highlight Your Multi-Tasking Abilities:We’re looking for someone who can juggle multiple tasks efficiently. In your application, mention specific instances where you’ve had to prioritise work and manage your time effectively to meet deadlines.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Queen Elizabeth Hospital King's Lynn
✨Know Your Telephony Systems
Familiarise yourself with the latest telephony systems and infrastructure. Research how they are used in healthcare settings, especially in emergency situations. This will show your enthusiasm for the role and your understanding of the technology you'll be working with.
✨Stay Calm Under Pressure
Prepare examples from your past experiences where you successfully managed stressful situations. The role requires a calm and efficient approach, especially during emergencies, so demonstrating your ability to handle pressure will be key.
✨Showcase Your Multi-Tasking Skills
Think of specific instances where you've had to juggle multiple tasks at once. Be ready to discuss how you prioritised your workload and met deadlines, as this is crucial for the telephonist role.
✨Emphasise Teamwork and Communication
Since you'll be the first point of contact for many staff members, highlight your interpersonal skills. Share examples of how you've effectively communicated and collaborated with others to achieve common goals, especially in a team environment.
