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- Tasks: Create Braille, Audio, and Large Print transcriptions while meeting deadlines.
- Company: Join Queen Alexandra Charity Birmingham, a charity focused on supporting students with special educational needs.
- Benefits: Enjoy perks like on-site parking, fitness facilities, and employee discounts.
- Other info: Flexible role with opportunities for professional development and project leadership.
- Why this job: Make a real difference in the lives of people with disabilities while developing your skills.
- Qualifications: GCSE English or equivalent; attention to detail and teamwork skills required.
The predicted salary is between 24000 - 36000 £ per year.
The post holder will be expected to produce transcription documents in Braille, Audio, and Large Print within deadlines, in line with commercial contract specifications and service level agreements.
Key Responsibilities
- Provide required transcriptions for all live projects, ensuring these are produced within Service Level Agreements.
- Reconcile daily delivery with client instructions; prepare received data for scanning and transcription.
- Use specialist software to produce items in preferred formats.
- Maintain equipment used for transcription (e.g., printers, Braille embossers, scanners).
- Liaise with colleagues and managers to monitor outstanding work against SLAs.
- Communicate with clients regarding live projects and assist with reporting.
- Prepare data for invoicing.
- Follow security protocols as necessary.
- Respond to client inquiries via email or phone, providing information or quotes.
- Monitor stock levels of transcriptions stationery and postal services, and inform relevant staff.
- Assist with postal duties as required.
- Support QAC Enterprise activities and represent the team at events.
- Distribute marketing materials for College Enterprises as needed.
General Duties
- Contribute to continuous improvement projects with the All Formats Manager.
- Follow College Health and Safety policies.
- Act in accordance with the Staff Code of Conduct and QAC Values.
- Comply with all policies and procedures.
- Maintain CPD and undertake necessary training.
- Undertake other duties as agreed with the All Formats Manager.
Extended Role Responsibilities
- Prepare and transcribe documents across all formats.
- Support training and quality control for new colleagues.
- Produce reports as needed.
- Undertake training to develop specialist skills, e.g., Braille.
- Lead designated projects aligned with skills and experience.
- Cover for Team Leaders in their absence, including work assignment and SLA management.
The list is indicative; responsibilities may vary. Flexibility is expected to ensure effective College operations.
Skills, Knowledge and Expertise
- GCSE English or equivalent
- Understanding of Data Protection/GDPR
- Meticulous attention to detail
- Flexible communication style
- Ability to meet conflicting demands
- Effective working independently and as part of a team
- Proficiency in MS Office
- Commitment to equality, diversity, and inclusion.
Why work at Queen Alexandra Charity Birmingham
Join our team! Contribute to supporting students with special educational needs in an inclusive environment. We offer a vibrant, supportive community with opportunities for professional development and a range of benefits including on-site parking, fitness facilities, employee assistance, and discounts. Be part of a charity dedicated to making a positive impact in the lives of people with disabilities and learning difficulties.
Transcription Officer employer: Queen Alexandra College
Contact Detail:
Queen Alexandra College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transcription Officer
✨Tip Number 1
Familiarise yourself with the specific transcription software mentioned in the job description. If you have experience with similar tools, be ready to discuss how you can quickly adapt and learn new systems.
✨Tip Number 2
Highlight any previous experience you have in producing documents in various formats, especially Braille or large print. Be prepared to share examples of how you've met tight deadlines in past roles.
✨Tip Number 3
Demonstrate your understanding of Data Protection and GDPR, as this is crucial for the role. Think of scenarios where you ensured confidentiality and compliance in your previous work.
✨Tip Number 4
Show your commitment to equality, diversity, and inclusion by discussing any relevant experiences or initiatives you've been part of. This will resonate well with the values of Queen Alexandra Charity.
We think you need these skills to ace Transcription Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Transcription Officer. Familiarise yourself with the specific requirements such as producing documents in Braille, Audio, and Large Print.
Tailor Your CV: Highlight relevant experience in transcription or similar roles. Emphasise your attention to detail, communication skills, and any experience with specialist software that aligns with the job description.
Craft a Compelling Cover Letter: In your cover letter, express your passion for supporting students with special educational needs. Mention your commitment to equality, diversity, and inclusion, and how your skills can contribute to the charity's mission.
Proofread Your Application: Ensure your application is free from errors. A meticulous approach reflects your attention to detail, which is crucial for the role. Consider asking a friend to review it for clarity and impact.
How to prepare for a job interview at Queen Alexandra College
✨Showcase Your Attention to Detail
As a Transcription Officer, meticulous attention to detail is crucial. Be prepared to discuss examples from your past experiences where your attention to detail made a significant difference in the quality of your work.
✨Familiarise Yourself with Relevant Software
Since the role involves using specialist software for transcription, make sure you are familiar with any relevant tools. If you have experience with specific transcription software, mention it during the interview to demonstrate your readiness for the role.
✨Understand the Importance of Deadlines
The job requires producing documents within strict deadlines. Be ready to explain how you manage your time effectively and ensure that you meet deadlines, especially when handling multiple projects simultaneously.
✨Emphasise Your Communication Skills
Effective communication is key in this role, especially when liaising with clients and colleagues. Prepare to share instances where your communication skills helped resolve issues or improve project outcomes.