Daytime Duty Manager (Bank) in Birmingham

Join our team at Queen Alexandra College! Are you passionate about making a difference to the lives of students with special educational needs? Do you thrive in an inclusive and supportive academic environment? If so, we want YOU to join our team. QAC has just gone through an exciting rebrand, dealt with a period of swift growth and academic improvement and this is your opportunity to become part of a vibrant College that is moving forward and making a real difference to the lives and futures of our students.

The newly structured Queen Alexandra Charity Birmingham offers you the chance to have a positive impact as you join a committed group of colleagues in ensuring that all students achieve their aims and aspirations. We are dedicated to providing exceptional education and support to students with diverse learning needs and life experiences. Our specialist setting fosters an inclusive community where every student is valued, supported, and empowered to reach their full potential. QAC offers a vibrant, varied and enriching educational experience for both residential and day students. Our curriculum aims to maximise adult life, independence and work opportunities for all students. Class sizes are designed to meet specific needs and support levels are high.

Joining our supportive team, you will have the opportunity to:

• Work closely with students with SEN to achieve their goals
• Make a difference to the educational experience of young people
• Be a voice for students and staff in specialist education
• Foster a positive and inclusive learning environment, promoting academic growth, self-development and self-confidence
• Develop your own skills, aspirations and progress your career.

Key Responsibilities

• To act as a role model for students, behaving appropriately, communicating effectively and being a calm and reassuring presence in College.
• Be a flexible, proactive and supportive member of the Daytime Duty Supervisor Team working to support the social, emotional and behaviour needs of students in a range of contexts and situations including before college, break times, lunch time and at the end of the College day.
• To work effectively to de-escalate students who are experiencing emotional and behavioural difficulties and to provide appropriate guidance to ensure a positive environment is maintained.
• Work proactively to prevent incidents occurring while on duty and to act to accommodate student needs.
• Have a non-judgemental approach to students’ emotional and behavioural difficulties, working to develop each student’s confidence, self-esteem, skills and knowledge of their rights and responsibilities.
• To be a First Aider and respond to medical emergencies whilst on duty.
• To remain up to date with student’s medical needs in order to be able to respond quickly to student issues as they arise.
• To be aware of the risk profiles of students whose behaviour can cause harm to others in order to ensure adequate supervision.
• To raise concerns as appropriate with the SAM – Learning Support.
• Assist with student transport at the start and end of each day to ensure all learners are on transport and arrive/leave safely and correctly.
• Record information effectively and objectively to support the monitoring and management of student incidents.
• Develop positive rapport / relationships with students whilst maintaining clear professional boundaries and effective implementation of agreed Positive Support Plans.
• Support other members of staff in preparing behaviour plans by supplying information about individual learners.
• Participate in meetings regarding individual students on request.
• Demonstrate good interpersonal skills using appropriate communication methods.

Benefits

• Access to on site car parking
• Use of QAC Fitness Centre (subject to opening hours)
• Cycle to Work Scheme (Salary Sacrifice)
• 24/7 Employee Assistance Programme Helpline (BHSF)
• Access to Education Support Free Helpline for Teachers & Education Staff
• QAC Mental Health First Aiders & activities to support health and wellbeing
• BHSF Benefits Package including Healthcare Plans, discounted shopping/services
• Annual Flu vaccination/voucher
• Access to other benefit/discount schemes (which may be subject to charge) e.g. Blue Light Card, TOTUM (NUS), Charity Worker Discounts, Discounts for Teachers
• Dell Advantage programme - a free programme that offers savings to students, parents and all staff at QAC - up to 20% off.
• Health and Wellbeing Services (Occupational Health/Counselling)
• Free Tea/Coffee and Staff Room facilities
• Dining Room facilities with hot/cold food (free meal provided for those supporting students at mealtimes)
• Additional discretionary concessionary/closure days as part of leave entitlement (including closure over Christmas/New Year period)
• Reward and Recognition Policy – Living the Values Awards (team & individual) and long service
• Enhanced/Occupational paid leave e.g. maternity/paternity (subject to qualifying criteria)
• Occupational sick pay (based on length of service)
• On site wellbeing activities (e.g. yoga, meditation)
• Support for training/ CPD (either by way of study leave and/or funding)
• Flexible working arrangements including Flexible Working Policy Agreements, Time Off in Lieu (TOIL) in prior agreement with line manager.

Under Section 7 of SVGA 2006 it is an offence to apply for the role if the applicant is barred from engaging in regulated activity relevant to children. The College's Safeguarding Policies are available here.