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For Companies At a Glance
- Tasks: Lead the launch and operations of a vibrant creative community in Shoreditch.
- Company: Join Qube, the world's first members' club for music and content creators.
- Benefits: Competitive salary, dynamic work environment, and growth opportunities.
- Why this job: Shape a flagship site and support creators in a thriving community.
- Qualifications: Experience in hospitality or creative environments and strong leadership skills.
- Other info: Be part of a fast-growing startup with a passion for music and creativity.
The predicted salary is between 36000 - 60000 £ per year.
About Qube
Qube is the world’s first members’ club for music and content creators, combining a vibrant creative community with state-of-the-art studios, workspaces, and social spaces. More than just a studio, Qube offers an entire creator industry behind one membership, working with individual creators, record labels, and brands across multiple London locations. We’re a fast-growing startup building a new category within the creative industries. In Summer 2026, we’re opening a new flagship site in the heart of Shoreditch and we’re looking for an exceptional General Manager to join the founding team and lead the site from day one.
This is a rare opportunity to shape, launch, and scale a flagship location, working closely with the Head of Operations through pre-opening, launch, and live operations. You’ll have full ownership of site performance, team leadership, member experience, and commercial success.
The Role
The General Manager is the most senior on-site leader at Qube Shoreditch and is accountable for the overall success of the site. This role blends hospitality-led operations, people leadership, and commercial ownership, while delivering a best-in-class experience for members. You will be hands-on, entrepreneurial, and deeply invested in building a thriving creative community, while ensuring the site meets its financial and operational targets.
Pre-Opening and Site Set Up
- Work alongside the Head of Operations to support mobilisation, setup, and launch of the Shoreditch site
- Help shape operational processes, standards, and ways of working ahead of opening
- Support recruitment, onboarding, and training of the founding site team
- Ensure systems, suppliers, contractors, and teams are operationally ready for launch
- Act as a key culture carrier, embedding Qube’s values from day one
Site Operations and Facilities
- Oversee daily operations across studios, workspaces, offices, bars, and communal areas
- Ensure all spaces and equipment are maintained to the highest standard
- Manage facilities, maintenance, contractors, and service contracts
- Take full responsibility for Fire Safety, Health & Safety, and site compliance
- Own and uphold operational processes to deliver a flawless member experience
Team Leadership
- Build, lead, and develop the founding Qube Shoreditch team
- Create clarity around roles, ownership, and accountability
- Deliver regular one-to-ones, coaching, feedback, and performance reviews
- Support team development and long-term progression
- Be a visible, hands-on leader on site
Member Experience and Community
- Own relationships with all members across studios, workspace, and office clients
- Act as the senior escalation point for complex member issues
- Be accountable for member retention, NPS, and overall satisfaction
- Foster a strong, engaged creative community aligned with Qube’s ethos
Growth and Financial Performance
- Own and deliver monthly, quarterly, and annual revenue targets
- Contribute to performance reporting across operational and commercial metrics
- Manage credit control, invoicing, and payment processes
- Support growth initiatives and revenue optimisation alongside central teams
About You
- Proven experience in hospitality, members’ clubs, coworking, flexible workspace, or creative-led environments
- Minimum 3 years people management experience
- Strong building operations or venue management background
- Bar management experience / knowledge preferred
- Experience working across multidisciplinary environments (F&B, studios, events, workspace)
- Comfortable in startup or scale-up environments
- Strong communicator with excellent organisational skills
- Resilient, adaptable, and motivated by building from the ground up
You Should Apply if
- You’re excited by opening and shaping a brand-new site from day one
- You’re passionate about music, creative culture, and supporting creators
- You’re a confident, empathetic leader with a hospitality-first mindset
- You thrive in fast-paced, ambiguous environments
- You bring calm, clarity, and structure under pressure
- You’re driven, curious, and excited to grow with a scaling business
To apply please send your CV and cover letter to careers@theqube.com. Applications on Linkedin will not be considered.
General Manager in London employer: Qube
Contact Detail:
Qube Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the creative industry. Attend events, join online forums, and don’t be shy to reach out to potential colleagues or mentors on social media. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show your passion for the role! When you get the chance to chat with hiring managers or team members, let your enthusiasm for music and creative culture shine through. Share your ideas on how you can contribute to building a vibrant community at Qube.
✨Tip Number 3
Prepare for interviews by researching Qube’s values and mission. Think about how your experience aligns with their goals and be ready to discuss specific examples of how you’ve led teams or improved member experiences in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Qube family from the get-go.
We think you need these skills to ace General Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the General Manager role. Highlight your background in hospitality and team leadership, as well as any relevant experience in creative environments.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for music and creative culture, and explain why you’re excited about shaping a new site from day one. Be genuine and let your personality come through.
Showcase Your Leadership Style: In both your CV and cover letter, emphasise your people management experience. We want to see how you’ve built and led teams in the past, so share specific examples of your leadership style and successes.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s the quickest way for us to receive your application and get to know you better!
How to prepare for a job interview at Qube
✨Know the Company Inside Out
Before your interview, dive deep into Qube's mission and values. Understand their unique position in the creative industry and be ready to discuss how your experience aligns with their goals. This shows genuine interest and helps you connect your background to their vision.
✨Showcase Your Leadership Style
As a General Manager, your leadership approach is crucial. Prepare examples of how you've successfully led teams in the past, especially in hospitality or creative environments. Highlight your ability to foster a positive culture and develop team members, as this will resonate well with their focus on community.
✨Demonstrate Operational Savvy
Be ready to discuss your experience with site operations and facilities management. Share specific instances where you've improved operational processes or enhanced member experiences. This will illustrate your hands-on approach and readiness to tackle the challenges of a new flagship site.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding member issues or operational challenges. Think of scenarios where you've had to make tough decisions or manage crises, and be prepared to explain your thought process and outcomes. This will showcase your resilience and adaptability.
