At a Glance
- Tasks: Lead the community experience at Qube, ensuring members feel welcomed and supported.
- Company: Join the world's first members' studio for content creators in Shoreditch.
- Benefits: Part-time role with competitive pay and a vibrant creative environment.
- Other info: Dynamic weekend role with opportunities to grow relationships in the creative industry.
- Why this job: Be the face of a thriving creative community and support fellow creators.
- Qualifications: 2+ years in hospitality, basic music software knowledge, and strong communication skills.
The predicted salary is between 11544 - 11544 £ per year.
Reports to: General Manager
Location: Shoreditch, London
Salary: Part Time - £11,544 per FTE of £28,860
Hours: Weekends only, Saturday and Sunday, 09:00–18:00
To apply, please send your CV and a cover letter introducing yourself and explaining why you’d like to work at Qube.
The Qube is the world’s first members’ studio for content creators, merging a meaningful community of a members’ club with the magic of a creative studio and the convenience of a co-working space. Our curated community of musicians, producers, podcasters, YouTubers, artists, photographers and creative entrepreneurs share a membership that celebrates diversity and inclusivity.
As Weekend Community Lead at Qube Shoreditch, you'll be the face of the building on Saturdays and Sundays, delivering a best-in-class membership experience, building genuine relationships with members, and supporting them in their creative journey with Qube. This is a hands-on, weekend-only role spanning front of house, hospitality and building operations.
Key Responsibilities
- Ensure all members are welcomed to Qube with a "wow, it's you!" experience.
- Anticipate member needs before they arise, personalising their experience wherever you can.
- Take ownership of member issues, using a hospitality-driven mindset to find solutions and make sure members feel heard and taken care of.
- Work the front desk coverage, being the face and energetic embodiment of Qube.
- Act as on-site barista, serving coffee and drinks to members as required.
- Know and explain Qube's member policies and procedures, in person, via email, or through the members app.
- Respond to emails and app messages in a timely, professional manner, keeping the Qube voice.
- Keep members informed of any building updates or changes over the weekend.
- Conduct morning and evening checklists, ensuring studios and communal spaces are set up according to the staging guide.
- Support members with use of studio equipment.
- Support the Events team with private event hire over the weekend.
- Manage the energy of the building, music, lighting, and any activations, in line with the Qube brand.
- Ensure a smooth, well-documented handover to the weekday team.
- Carry out regular, basic studio maintenance to keep studios looking fresh and clean.
- Escalate recurring maintenance problems, ensuring the building is always at its best.
- Understand and follow health and safety procedures, reporting risks or incidents promptly.
About You
- 2+ years of experience in a hospitality role.
- Ability to work with music software and studio equipment, no need to be an expert, but a basic understanding is required.
- Strong verbal and written communication skills in English.
- Excellent interpersonal skills; friendly with everyone, while remaining professional.
- Strong organisational skills with the ability to multitask projects from start to finish.
You should apply if:
- You are available to work Saturdays and Sundays.
- You understand start-up life and thrive in an ambiguous, fast-paced environment.
- You are passionate about music and other creative industries.
- You are solutions-orientated; you see something that can be improved and you solve it.
- You are attentive to detail and manage tasks efficiently and effectively.
- You enjoy and thrive at continually growing relationships.
Community Lead - Weekend in London employer: Qube
Qube Shoreditch is an exceptional employer, offering a vibrant work culture that thrives on creativity and collaboration within the creator economy. As a Bar and Cafe Manager, you'll have the unique opportunity to build and shape the beverage experience from the ground up, while enjoying competitive salary packages and a supportive environment that fosters personal and professional growth. With a focus on genuine relationships and community engagement, Qube provides a dynamic setting where your passion for hospitality can truly shine.
