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- Tasks: Provide top-notch user support for trading systems and resolve issues impacting trading flows.
- Company: Join Qube Research & Technologies, a global leader in quantitative investment management.
- Benefits: Enjoy flexible work options, a collaborative culture, and initiatives for a healthy work-life balance.
- Why this job: Be part of an innovative team solving complex challenges in a dynamic trading environment.
- Qualifications: 2+ years of scripting experience and 3 years in a support role required; strong problem-solving skills essential.
- Other info: Evening/weekend support may be needed, typically through remote access.
The predicted salary is between 36000 - 60000 £ per year.
Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager, operating in all liquid asset classes across the world. We are a technology and data driven group implementing a scientific approach to investing. Combining data, research, technology and trading expertise has shaped QRT’s collaborative mindset which enables us to solve the most complex challenges. QRT’s culture of innovation continuously drives our ambition to deliver high quality returns for our investors.
Your future role within QRT:
- Your core objective will be to provide high-touch user support to the global QRT team which trades across all the major EMEA and US markets.
- Provide prompt user support for investigations & resolution of any system issues impacting front office trading flows.
- Liaise with internal and external teams on a day-to-day basis to provide effective management of the QRT trading infrastructure, resolving issues through to completion.
- Support trading platforms on different OS environments – Windows & Linux (Manual trading application, Algorithmic trading platforms, Exchange/FIX connectivity system, and Risk systems).
- Ensure all trading components are up and running before the start of each trading day and support the release management process ensuring stability of the production environment.
- Provide maintenance and support of static databases and supporting processes.
- Develop tools to continuously improve our ability to monitor the trading environment.
- Evening/weekend support requirements (normally through remote access).
Your present skillset:
- 2+ years of Bash, Command Dos, Powershell or Python scripting experience is essential.
- Minimum 3 years in a support role.
- Excellent problem solving and highly effective business analytics capabilities required.
- Must have a keen focus on ownership of issues and commitment to resolving them.
- Excellent written and oral communication skills are essential.
- Expert Windows desktop and server administration experience is essential.
- High level of Linux OS experience is essential.
- Expert relational database skills (in order of preference: SQL Server, Postgres) are essential.
- Experience of managing the expectations of Front Office traders and senior management is desirable.
- Knowledge of Equities, Futures, Commodities and FX asset classes is an advantage.
- Knowledge of market data feed handlers and execution feeds is an advantage.
- Knowledge of market-making/liquidity provision and algorithmic trading is an advantage.
QRT is an equal opportunity employer. We welcome diversity as essential to our success. QRT empowers employees to work openly and respectfully to achieve collective success. In addition to professional achievement, we are offering initiatives and programs to enable employees achieve a healthy work-life balance.
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Production Support Engineer employer: Qube Research & Technologies Limited
Contact Detail:
Qube Research & Technologies Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Production Support Engineer
✨Tip Number 1
Familiarise yourself with the specific trading platforms and technologies mentioned in the job description. Understanding how these systems operate will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Qube Research & Technologies. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the role.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully resolved technical issues in a support role. Highlighting your problem-solving skills with concrete examples will showcase your capability to handle the challenges outlined in the job description.
✨Tip Number 4
Stay updated on the latest trends in trading technology and market data feeds. Being knowledgeable about current developments in the industry will not only impress your interviewers but also show that you're proactive and committed to continuous learning.
We think you need these skills to ace Production Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in support roles and scripting languages like Bash, Python, or Powershell. Emphasise your problem-solving skills and any experience with trading platforms.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role at Qube Research & Technologies. Mention specific experiences that demonstrate your ability to provide high-touch user support and your familiarity with both Windows and Linux environments.
Showcase Communication Skills: Since excellent written and oral communication skills are essential, ensure your application is clear and concise. Use professional language and structure your documents well to reflect your communication abilities.
Highlight Relevant Knowledge: If you have knowledge of asset classes like Equities, Futures, or FX, make sure to include this in your application. Mention any experience with market data feeds or algorithmic trading, as this will strengthen your candidacy.
How to prepare for a job interview at Qube Research & Technologies Limited
✨Showcase Your Technical Skills
Make sure to highlight your experience with Bash, Powershell, and Python scripting during the interview. Be prepared to discuss specific examples of how you've used these skills in previous roles, especially in a support capacity.
✨Demonstrate Problem-Solving Abilities
Prepare to share instances where you've successfully resolved complex issues, particularly those affecting trading flows. Emphasise your analytical capabilities and how you approach troubleshooting in high-pressure situations.
✨Communicate Effectively
Since excellent communication skills are essential for this role, practice articulating your thoughts clearly and concisely. Be ready to explain technical concepts in a way that non-technical stakeholders can understand, especially when liaising with traders and management.
✨Understand the Trading Environment
Familiarise yourself with the various asset classes mentioned in the job description, such as Equities and FX. Showing knowledge of market data feeds and algorithmic trading will demonstrate your commitment to understanding the industry and its challenges.
