At a Glance
- Tasks: Manage exciting client accounts and develop strategies for growth in a dynamic environment.
- Company: Join Quba, a leading digital technology agency with over 25 years of experience.
- Benefits: Enjoy flexible working, generous holiday allowance, and a company-funded healthcare plan.
- Other info: Great career growth opportunities with training and development support.
- Why this job: Be the go-to person for clients and make a real impact on their digital journey.
- Qualifications: 3+ years in a client-facing role with a passion for digital and strong communication skills.
The predicted salary is between 35000 - 45000 £ per year.
Location: Hybrid – Sheffield (minimum 2 days office-based per week)
Quba is recruiting a Digital Account Manager to join our Client Services team. In this client-facing role, you'll manage a diverse portfolio of exciting clients including major UK airports, construction firms, healthcare providers, and ecommerce brands.
The ideal candidate will have several years of experience managing accounts in a digital or agency environment, with a strong passion for building lasting client relationships and shaping strategic direction. You'll play a vital role in nurturing and growing existing accounts while delivering a reliable, high-quality service across a variety of projects.
At Quba, our core values are Authenticity, Curiosity, Reliability, and Pragmatism, and we're looking for someone who embodies these qualities. If you're an ambitious, people-focused professional who thrives in a fast-paced, collaborative environment, we'd love to hear from you.
While no specific technical expertise is required, a curiosity about the more technical aspects of website development and a willingness to dive in and learn will set you apart.
Responsibilities
- Developing strategies to meet clients' evolving needs and identifying opportunities for account growth
- Being the day-to-day "go-to" person for client communications, requests and queries
- Managing the QubaCare support retainer: acting as the trusted, long-term point of contact for a roster of valued clients, ensuring their ongoing needs are met and their satisfaction is maintained
- Liaising closely with the Delivery, UX & Design, and Technical teams to ensure a smooth client experience
- Taking and interrogating client briefs, scoping requirements, and working closely with the Delivery team to ensure smooth handover and execution
- Producing client-facing documents including project estimates, proposals, and timelines
- Ensuring client SLAs and support targets are met
- Attending client review and planning meetings
- Maintaining quality and client satisfaction at all times
Skills & Experience
- 3+ years' experience in a client-facing agency or digital role
- A passion for all things digital and a genuine willingness to learn
- Excellent communicator with strong written and verbal skills
- Strong attention to detail
- A commercially minded approach, comfortable discussing budgets, identifying upsell opportunities, and contributing to revenue growth
- Well organised and able to prioritise and manage workload independently
- Confident in managing client relationships and identifying opportunities to add value
Nice to Haves
- Direct experience working with CMS platforms (e.g. Umbraco, Contentful, Wordpress or similar)
- Experience with CRM, SEO, or analytics tools
- Experience managing technical web projects
- Commutable to central Sheffield
The Company
Quba is a digital technology agency based in Sheffield with over 25 years of heritage delivering outstanding websites and online platforms for clients across the UK and Europe. We create digital systems and websites using a combination of outstanding UX, design, and technology to make a real difference to our clients' businesses.
Everyone is encouraged to reach their potential here - a number of our senior staff have risen through the company by taking advantage of Quba-funded training and development opportunities.
All Qubans enjoy a company-funded cashback healthcare plan, pension scheme, a generous holiday allowance, flexible start and finish times, and a birthday day off. We like to think it's a pretty great place to work!
Digital Account Manager in Sheffield employer: Quba
At Quba, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters authenticity, curiosity, and collaboration. Located in Sheffield, our hybrid working model allows for flexibility while ensuring strong team connections, and we provide ample opportunities for professional growth through Quba-funded training. With benefits like a cashback healthcare plan, generous holiday allowance, and a supportive environment, we are dedicated to helping our employees thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Account Manager in Sheffield
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Quba are looking for when hiring for a Digital Account Manager.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Quba for the Digital Account Manager, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Quba as a Digital Account Manager, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Quba’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Digital Account Manager.
We think you need these skills to ace Digital Account Manager in Sheffield
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Quba, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Quba's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Quba. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Quba
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Quba uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Quba. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
