Pathways Care Coordinator (East Warrington PCN)

Are you passionate about making a real difference in people's lives? We are looking for a compassionate and proactive Care Coordinator to join East Warrington Primary Care Network (PCN), working collaboratively across our three GP practices to support patients in accessing the care and services they need.

In this rewarding patient-facing role, you will play a key part in improving health outcomes and reducing health inequalities within our local community. Working with both adults and children, you will help individuals navigate a range of healthcare pathways, initially focusing on neurodevelopmental and cancer care pathways, while also supporting other priority areas in response to patient and practice needs. This is an opportunity to have a meaningful impact on the lives of some of the most vulnerable members of our community, including individuals waiting for neurodevelopmental assessments, people living with long-term conditions, and those navigating cancer care pathways. No two days are the same, offering a varied and fulfilling workload where your support can genuinely change lives.

Main duties of the job

• Supporting patients and their families through complex healthcare journeys, providing practical guidance, emotional support, and reassurance.
• Helping individuals better understand and manage their own health and wellbeing.
• Connecting patients with appropriate health, social care, community, and voluntary sector services.
• Working closely with GPs, healthcare professionals, and non-clinical staff to coordinate care and ensure patients receive timely support.
• Contributing to proactive healthcare initiatives, including improving screening uptake, NHS Health Checks, blood pressure monitoring, and support for people living with long-term conditions.
• Providing administrative and coordination support to help deliver high-quality, patient-centred care.

About us

East Warrington PCN is one of five Primary Care Networks serving Warrington. Together, our three member practices – Birchwood Medical Centre, Fearnhead Cross Medical Centre and Padgate Medical Centre – provide high-quality primary care services to over 31,500 patients. Since the introduction of the Network Contract Directed Enhanced Service (DES) and the NHS Additional Roles Reimbursement Scheme (ARRS), we have continued to expand our multidisciplinary workforce to enhance patient care and improve access to a wide range of healthcare services. Our dedicated team includes: Paramedics, Social Prescribing Link Workers, First Contact Physiotherapists. Our PCN is led by experienced and committed Clinical Directors, supported by a Strategic Manager, Practice Managers, GP Partners, and a collaborative multidisciplinary team.

In addition to being part of East Warrington PCN, our practices are members of Quay Healthcare, a not‑for‑profit organisation owned by Warrington GP practices. Quay provides operational, business, and administrative support to Primary Care Networks, as well as delivering a range of additional healthcare services across the locality. Employment for this role will be through Quay Primary Healthcare. While your day‑to‑day role will involve working closely with colleagues across the PCN and our member practices, Quay Healthcare will act as your lead employer.

Job responsibilities

• Maintain and track a caseload of patients who require support across a variety of medical care pathways.
• Have a positive, empathetic and responsive conversation with the person, their family and carer(s) about their needs.
• For neurodevelopmental pathways, provide support to the individual and practice to ensure documentation and coordination of referral pathways to ensure the patient is accepted for assessment.
• Support improvement in cancer screening uptake, liaising with external agencies as appropriate.
• Support improvement in recording of blood pressure readings, and supporting improved uptake of NHS Health Checks.
• Work closely with Practice Managers, GPs, social prescribers, and other roles in accordance with the medical pathway.

Patient & Family Support

• Act as a named point of contact for practices.
• Communicate with empathy when dealing with patients and their carers.
• Signpost to local and national support services (e.g. charities, peer groups) and develop a directory of contacts.

Assessment Preparation

• Support practices by completion of forms at practice level for any referrals.
• Support patients and families to complete appropriate referral questionnaires and forms.
• Liaise with Carers, or other professionals where appropriate.
• Act as a bridge to other services across Warrington in accordance with patient needs.
• Build relationships with other services to maintain positive relations on behalf of the PCN.
• Act as a bridge between primary care, specialist services, or under the right to choose pathways.
• Communicate with empathy for non NHS referrals.
• Provide updates on referral progress where available.
• Support patient understanding of the pathway.

Record Keeping & Administration

• Accurately document patient contacts and interventions in GP clinical systems.
• Maintain up‑to‑date records of referrals and outcomes.
• Support data collection for service evaluation and improvement.
• Develop a directory of services for the role, maintaining up‑to‑date information on alternative services in the community and town.

Personal and Professional Development

• Keep abreast of national and local guidance on PCNs.
• Take responsibility for own development, learning and performance.
• Participate in an annual individual performance review.
• Take responsibility for maintaining a record of own personal and professional development.
• Support PCN admin and project work.
• Developing and maintaining effective working relationships both within and outside the practice, PCN and locality.
• Liaise with other stakeholders as needed for the collective benefit of patients.
• Assist the PCN to achieve successful multidisciplinary teams (MDTs) across East Neighbourhood (when appropriate).

Other Duties and Responsibilities

• Help people to manage their needs through answering queries, making/managing appointments, and ensuring that people have good quality written or verbal information available to them to help them make choices about their care.
• Provide coordination and navigation for people and their carers across health and care services, working closely with social prescribing link workers, and other primary care professionals; and support the coordination and delivery of MDTs.

Personal Management

• Recognise and work within own competence.
• Prioritise, organise and manage own workload in a manner that maintains and promotes quality.
• Demonstrate understanding of the implications of national priorities for the PCN.
• Bring to the attention of the Practice Manager any clinical incidents, and participate as required in any investigation and learning exercise.
• Bring to the attention of the Practice Manager any formal complaints, and participate as required in any investigation and subsequent learning exercise.

Education, Training and Development

• Participate in relevant training programmes that are consistent with the role.
• Maintain statutory and mandatory training record.
• Attend organisational Practice Learning Time Events once a month.

This job description may be reviewed in the light of any national or local policy change and/or service needs. Any changes will be fully discussed with the postholder. The post holder may also be required to carry out other work appropriate to the grade of the post.

Location

The successful candidate will be located within GP Practices in East PCN, and travel to and from the GP Practice surgeries and Orford Jubilee hub.

Person Specification

• Ability to actively listen, empathise with people and provide personalised support in a non‑judgemental way.
• Ability to provide a culturally sensitive service supporting people from all backgrounds and communities, respecting lifestyles and diversity.
• Ability to support people in a way that inspires trust and confidence, motivating others to reach their potential.
• Ability to communicate effectively, both verbally and in writing, with people, their families, carers, community groups, partner agencies and stakeholders.
• Ability to identify risk and assess/manage risk when working with individuals.
• Have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies, when what the person needs is beyond the scope of the care coordinator role e.g. when there is a mental health need requiring a qualified practitioner.
• Ability to demonstrate personal accountability, emotional resilience and work well under pressure.
• Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines.
• High level of written and verbal communication skills.
• Ability to work flexibly and enthusiastically within a team or on own initiative.
• Knowledge of, and ability to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance and health and safety.

Qualifications

• Educated to GCSE level, including GCSE Maths and English.
• NVQ in adult care.

Skills & Knowledge

• Skills for communication on complex information and administrative matters, requiring developed interpersonal and oral/written communication skills.
• Ability to communicate effectively at a range of levels including GPs, Clinical Director, Practice Staff and colleagues.
• Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities, individuals, their families and carers.
• Understanding of, and commitment to, equality, diversity and inclusion.
• Strong organisational skills, including planning, prioritising, time management and record keeping.
• Knowledge of how the NHS works, including primary care and PCNs.
• Ability to recognise and work within limits of competence and seek advice when needed.
• Ability to pull together comprehensive draft reports, data and letters.
• Knowledge of Safeguarding Children and Vulnerable Adults policies and processes.

Analytical

• Problem solving skills and ability to respond to sudden unexpected demands.
• Excellent time management skills with the ability to re‑prioritise.

Knowledge, Training and Experience

• Knowledge of administrative procedures, project management or information analysis.
• Experience of note taking and writing in GP clinical systems.
• Previously worked in similar position within the public sector.
• Experience of working in health, social care and other support roles in direct contact with people, families or carers (in a paid or voluntary capacity).
• Able to use Microsoft Office applications with above average capability with Word, Excel and PowerPoint.
• Knowledge of GP Clinical Systems, including S1 and Emis.

Other

• Ability to work on own initiative and organise own workload with minimal supervision working to tight and often changing timescales.
• Meets DBS reference standards and criminal record checks.
• Willingness to work flexible hours when required to meet work demands.
• Access to own transport.
• Ability to travel to practices in the East Warrington area on a regular basis.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Depending on experience £26,000 (Depending on Experience)