At a Glance
- Tasks: Navigate and manage a state-of-the-art passenger ferry while ensuring safety and exceptional customer service.
- Company: Join Quay 2 Quay, a fresh maritime transport company revolutionising ferry services in the Solent.
- Benefits: Enjoy competitive pay, a dynamic work environment, and the chance to work on exciting routes.
- Why this job: Be part of a passionate team making waves in the maritime industry with a focus on customer experience.
- Qualifications: Must have 5+ years in marine operations, a Boatmaster's License, and excellent communication skills.
- Other info: Position based in Yarmouth; applicants must have the right to work in the UK.
The predicted salary is between 36000 - 60000 £ per year.
Quay 2 Quay is a newly established maritime transport company providing ferry services in and around the Solent in the UK. Targeting routes that are some of the most popular in the UK, the company is concentrating on passenger-only vessel services providing scheduled crossings as well as tourist and private hire trips. The Quay 2 Quay concept has been put together by a team with experience in the provision of maritime services, business development and finance which provides a unique combination to take advantage of what they believe is a gap in the market. Starting with a service between Lymington and Yarmouth, the company intends to offer greater capacity and customer choice across the route together with an improved overall customer experience. This will be accomplished using a new state-of-the-art 15m LOA passenger boat with both enclosed and open passenger accommodation, 'all weather' capability being able to travel in all but the most severe weather conditions, together with the provision of onboard refreshments.
The Company is looking to hire a Yarmouth-based Master to assist with the provision of these services.
Key Responsibilities:- Planning the entire passage to the proposed destination
- Navigating the vessel
- Knowing how to operate and maintain all the equipment on board
- Taking care of the safety of the vessel and the crew
- Management of the vessel in all respects
- Following the national regulations and maritime laws
- Communicate effectively with passengers and provide exceptional customer service
- Minimum of 5 years of experience in marine operations.
- Proven experience as a Master.
- Minimum of BML Tier 2 Level 2 with Eng1 or ML5 medical and STCW courses in date and appropriate passenger endorsement, GMDSS Short Range Certificate.
- Experience with management of ferry operations.
- Effective communication and interpersonal skills for working with diverse teams.
- Valid driver's license and passport.
- Ability to pass background checks and obtain necessary security clearances.
- Right to work in the UK or a British Passport.
- Use radar navigation: Operate navigation equipment to ensure safe vessel operations.
- Provide on-board safety training: Implement on-board safety training programmes.
- Use modern electronic navigational aids: Use modern navigational aids such as GPS and radar systems as required.
- Instruct crew in operations of technical shore-based facilities: Instruct and supervise crew members in the pre- and after activities relating to the operations of technical shore-based facilities.
- Use meteorological information: Use and interpret meteorological information for operations dependent on climatic conditions.
- Restrict passenger access to specific areas on board: Delimit access points for passengers on board and implement an effective protection system; prevent unauthorised access to restricted areas at all times.
- Provide first aid: Administer cardiopulmonary resuscitation or first aid in order to provide help to a sick or injured person until they receive more complete medical treatment.
- Prepare and execute regular safety exercises: Plan and perform regular safety exercises; maximise safety in potentially dangerous situations.
- Use water navigation devices: Utilise water navigation devices, e.g. compass or sextant, or navigational aids such as lighthouses or buoys, radar, satellite, and computer systems, in order to navigate vessels on waterways.
- Ensure vessel security: Check the security equipment is in place and operational. Ensure that the technical parts of the vessel are functioning effectively and can perform as necessary for the upcoming journey. Perform routine maintenance checks on the vessel.
- Ensure integrity of hull: Ensure sure that water does not break the hull; prevent progressive flooding.
- Undertake navigation safety actions: Recognise unsafe situations and perform follow-up actions according to the safety regulations. Immediately warn ship management.
- Analyse reports provided by passengers: Analyse reports submitted by passengers (i.e. on unforeseen occurrences or incidents such as vandalism or theft) in order to inform strategic decision making.
- Steer vessels: Safely operate and steer ferry vessels in various weather conditions.
- Ensure vessel compliance with regulations: Inspect vessels, vessel components, and equipment; ensure compliance with standards and specifications.
- Conduct water navigation: Ensure that a vessel carries up to date and adequate charts and appropriate nautical documents. Lead the process of preparing the voyage report, the vessel passage plan, and any required daily position reports.
- Communicate mooring plans: Prepare crew briefings on mooring plans and division of labour. Provide the crew with information on protective gear.
- Recognise abnormalities on board: Identify anomalies and abnormalities on board, evaluate them, and take appropriate actions to restore normal operation of ship.
- Assume highest level of responsibility in inland water transportation: Understand the responsibilities that accompany the position of skipper. Assume responsibility for the integrity of ship's crew and passengers; ensure that operations run as they should.
- Minimum of Boatmaster's License Tier 2 Level 2
Location: Onsite, Yarmouth, Isle of Wight
Pay: Competitive, subject to negotiation
Master / Boatmaster / Boat Captain - Quay 2 Quay Ltd employer: Quay 2 Quay Ltd
Contact Detail:
Quay 2 Quay Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Master / Boatmaster / Boat Captain - Quay 2 Quay Ltd
✨Tip Number 1
Familiarise yourself with the specific routes and maritime regulations in the Solent area. Understanding local conditions and regulations will not only enhance your knowledge but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Network with professionals in the maritime industry, especially those who have experience with ferry operations. Attend local maritime events or join relevant online forums to connect with others who can provide insights or even referrals.
✨Tip Number 3
Prepare to discuss your previous experiences in managing ferry operations and how you ensured safety and compliance. Be ready to share specific examples that highlight your leadership skills and ability to handle emergencies.
✨Tip Number 4
Showcase your customer service skills by thinking of ways to enhance passenger experiences. Consider how you would handle various scenarios on board and be prepared to discuss these ideas during your interview.
We think you need these skills to ace Master / Boatmaster / Boat Captain - Quay 2 Quay Ltd
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your maritime experience, especially any roles where you acted as a Master or in marine operations. Include specific examples of your navigational skills and safety management.
Craft a Strong Cover Letter: In your cover letter, express your passion for maritime transport and how your background aligns with Quay 2 Quay's mission. Mention your experience with passenger services and customer communication.
Highlight Relevant Certifications: Clearly list your certifications such as the Boatmaster's License Tier 2 Level 2, STCW courses, and GMDSS Short Range Certificate. Ensure they are up to date and relevant to the role.
Showcase Communication Skills: Since effective communication is key for this role, provide examples in your application of how you've successfully interacted with diverse teams and passengers in previous positions.
How to prepare for a job interview at Quay 2 Quay Ltd
✨Know Your Maritime Regulations
Familiarise yourself with the national regulations and maritime laws relevant to ferry operations. Be prepared to discuss how you ensure compliance and safety on board, as this is crucial for the role.
✨Demonstrate Navigation Skills
Be ready to showcase your navigation expertise, including your experience with radar systems and modern electronic navigational aids. You might be asked to explain how you would plan a passage considering weather conditions and navigational hazards.
✨Highlight Customer Service Experience
Since Quay 2 Quay focuses on providing exceptional customer service, share examples of how you've effectively communicated with passengers in the past. Discuss any specific situations where you went above and beyond to enhance their experience.
✨Prepare for Safety Scenarios
Expect questions about safety protocols and emergency procedures. Prepare to discuss how you conduct safety training for crew members and manage onboard safety exercises, as well as your approach to handling emergencies.