At a Glance
- Tasks: Lead customer service operations and support the team in a fast-paced environment.
- Company: Join the dynamic Quattro-Tech group with exciting growth plans.
- Benefits: Enjoy continuous training, discounts, and a supportive community.
- Other info: Great opportunities for career progression and a fun work culture.
- Why this job: Be part of something new and grow towards a management role.
- Qualifications: Experience in customer service and a full UK driving licence required.
The predicted salary is between 30000 - 40000 £ per year.
Support the Operations Manager in their day-to-day role through delivering excellent customer service face-to-face, over the phone or via email.
As part of the well-established Quattro-Tech group, BSE is an exciting new and developing site with ambitious growth plans. This role offers a fantastic opportunity to play a key part in that journey, supporting the continued expansion of the business while developing towards a future site management position.
We are looking for someone with Service Advisor experience who thrives in a fast-paced environment, enjoys being part of building something new, and is motivated by genuine career progression opportunities.
Responsibilities:
- Supporting the day-to-day operations of our workshop
- Offering exceptional customer service
- Being proactive in creating and improving processes that support efficiency
- Responding to enquiries using various sources including face to face, email, and over the phone
- Maximising opportunities into our business by securing bookings
- Ordering of genuine parts to facilitate maintenance and repairs
- Keeping customers informed throughout their visit
Benefits:
- Continuous training and development
- Access to Teams online digital community where you’ll be kept up to date with organisational updates, praise, celebrations, events and more
- A Life Assurance policy, at no cost to yourself
- 24/7 access to our Employee Assistance Programme for employee support, wellbeing and positive mental health
- Workshop discounts that extend to friends and family
- Access to hundreds of discounts including retail, wellness and hospitality incentives
- Access to my cinema society
- A yearly summer and winter event
- Planned closure over Christmas
- Additional holiday for length of service
Requirements:
- Full UK Driving license
- Have genuine commitment to delivering first class customer service
- Experience as a Service Advisor/Team Leader with parts catalogue knowledge (desirable)
- A strong understanding of automotive technology and the automotive industry (desirable)
- Ability to explain technical information to colleagues and customers
- Excellent customer service, interpersonal, and communication skills
- Strong organisational, decision making, and problem-solving skills
Front of House Lead – Bury St Edmunds employer: Quattro Tech Limited
Quattro-Tech Bury St Edmunds is an exceptional employer that prioritises employee growth and development within a dynamic and supportive work culture. With ambitious expansion plans, this role not only offers the chance to deliver outstanding customer service but also provides clear pathways for career progression, alongside a range of benefits including continuous training, employee support programmes, and exclusive discounts. Join us in shaping the future of our exciting new site while enjoying a fulfilling and rewarding work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Lead – Bury St Edmunds
✨Tip Number 1
Get to know the company! Research Quattro-Tech and understand their values and goals. This will help you tailor your conversations and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering excellent service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these during your chat.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend any local events related to the automotive industry. This can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Quattro-Tech.
We think you need these skills to ace Front of House Lead – Bury St Edmunds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Front of House Lead role. Highlight your customer service experience and any relevant achievements to show us why you're the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us about your passion for customer service and how you can contribute to our exciting growth plans at Quattro-Tech. Keep it engaging and personal!
Show Off Your Communication Skills:Since this role involves interacting with customers face-to-face, over the phone, and via email, make sure your application showcases your excellent communication skills. We want to see how you connect with people!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Quattro Tech Limited
✨Know Your Customer Service Inside Out
Since the role is all about delivering exceptional customer service, brush up on your past experiences. Be ready to share specific examples of how you've handled customer queries or complaints, especially in a fast-paced environment.
✨Familiarise Yourself with Automotive Knowledge
Having a strong understanding of automotive technology is a plus. Do some research on common parts and services in the industry. This will not only impress the interviewers but also help you explain technical information clearly.
✨Show Your Proactive Side
The company values individuals who can improve processes. Think of instances where you've identified inefficiencies and taken steps to enhance them. Be prepared to discuss these during your interview to showcase your initiative.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's growth plans and how you can contribute. This shows your genuine interest in the role and helps you understand if it's the right fit for you.
