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- Tasks: Support daily operations and deliver top-notch customer service in a dynamic workshop environment.
- Company: Join a forward-thinking team that values collaboration and innovation.
- Benefits: Enjoy continuous training, discounts, and access to wellness support.
- Why this job: Be part of a team that makes a real difference in customer experiences.
- Qualifications: Full UK driving licence and a passion for exceptional customer service.
- Other info: Great opportunities for career growth and a fun work culture.
The predicted salary is between 28800 - 43200 £ per year.
Support the Operations Manager in their day-to-day role through delivering excellent customer service face-to-face, over the phone or via email.
Location:
We offer:
- Continuous training and development
- Access to Teams online digital community where you’ll be kept up to date with organisational updates, praise, celebrations, events and more
- A Life Assurance policy, at no cost to yourself
- 24/7 access to our Employee Assistance Programme for employee support, wellbeing and positive mental health
- Workshop discounts that extend to friends and family
- Access to hundreds of discounts including retail, wellness and hospitality incentives
- Access to my cinema society
- A yearly summer and winter event
- Planned closure over Christmas
- Additional holiday for length of service
Supporting the day-to-day operations of our workshop:
- Offering exceptional customer service
- Being proactive in creating and improving processes that support efficiency
- Responding to enquiries using various sources including face to face, email, and over the phone
- Maximise opportunities into our business by securing bookings
- Upselling and ordering of genuine parts to facilitate maintenance and repairs
- Keeping customers informed throughout their visit
Requirements:
- Full UK Driving license
- Have genuine commitment to delivering first class customer service
- Experience as a Service Advisor/Team Leader with parts catalogue knowledge (desirable)
- A strong understanding of automotive technology and the automotive industry (desirable)
- Ability to explain technical information to colleagues and customers
- Excellent customer service, interpersonal, and communication skills
- Strong organisational, decision making, and problem-solving skills
Operations Lead – Cambridge employer: Quattro Tech Limited
Contact Detail:
Quattro Tech Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Lead – Cambridge
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering excellent service, think of examples from your past experiences where you went above and beyond for a customer.
✨Tip Number 3
Be proactive during the interview! Ask questions about the team and processes. This shows you're genuinely interested and ready to contribute to improving operations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Operations Lead – Cambridge
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in delivering top-notch customer service. We want to see how you've gone above and beyond for customers in the past, whether it's face-to-face or over the phone.
Be Clear About Your Experience: When filling out your application, be specific about your previous roles and responsibilities. If you've worked as a Service Advisor or Team Leader, let us know how that experience has prepared you for this role.
Explain Why You’re a Good Fit: Take a moment to explain why this role is the right next step for you. We love to see genuine enthusiasm and how your skills align with what we’re looking for in an Operations Lead.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and keep track of all the amazing candidates like you.
How to prepare for a job interview at Quattro Tech Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of automotive technology and customer service best practices. Familiarise yourself with common queries and issues that customers might have, as well as the parts catalogue. This will help you demonstrate your expertise and show that you're genuinely interested in the role.
✨Practice Makes Perfect
Rehearse your answers to common interview questions, especially those related to customer service scenarios. Think about times you've gone above and beyond for a customer or resolved a tricky situation. This will help you articulate your experiences clearly and confidently during the interview.
✨Show Your Enthusiasm
Let your passion for delivering excellent customer service shine through. Be prepared to discuss why you want to work in this role and how you can contribute to the team's success. A positive attitude can make a big difference and leave a lasting impression on the interviewer.
✨Ask Smart Questions
Prepare a few thoughtful questions to ask at the end of the interview. This could be about the team dynamics, opportunities for training and development, or how success is measured in the role. It shows that you're engaged and serious about the position, plus it gives you valuable insights into the company culture.