At a Glance
- Tasks: Lead the front of house team and deliver exceptional customer service.
- Company: Join the dynamic Quattro-Tech group in Bury St Edmunds.
- Benefits: Enjoy continuous training, discounts, and a supportive work environment.
- Other info: Work in a fast-paced environment with a focus on teamwork and innovation.
- Why this job: Be part of an exciting growth journey with real career progression opportunities.
- Qualifications: Experience as a Service Advisor and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Support the Operations Manager in their day-to-day role through delivering excellent customer service face-to-face, over the phone or via email.
Location: Quattro-Tech Bury St Edmunds
As part of the well-established Quattro-Tech group, BSE is an exciting new and developing site with ambitious growth plans. This role offers a fantastic opportunity to play a key part in that journey, supporting the continued expansion of the business while developing towards a future site management position.
We are looking for someone with Service Advisor experience who thrives in a fast-paced environment, enjoys being part of building something new, and is motivated by genuine career progression opportunities.
Responsibilities:
- Supporting the day-to-day operations of our workshop
- Offering exceptional customer service
- Being proactive in creating and improving processes that support efficiency
- Responding to enquiries using various sources including face to face, email, and over the phone
- Maximising opportunities into our business by securing bookings
- Ordering of genuine parts to facilitate maintenance and repairs
- Keeping customers informed throughout their visit
Benefits:
- Continuous training and development
- Access to Teams online digital community where you’ll be kept up to date with organisational updates, praise, celebrations, events and more
- A Life Assurance policy, at no cost to yourself
- 24/7 access to our Employee Assistance Programme for employee support, wellbeing and positive mental health
- Workshop discounts that extend to friends and family
- Access to hundreds of discounts including retail, wellness and hospitality incentives
- Access to my cinema society
- A yearly summer and winter event
- Planned closure over Christmas
- Additional holiday for length of service
Requirements:
- Full UK Driving license
- Have genuine commitment to delivering first class customer service
- Experience as a Service Advisor/Team Leader with parts catalogue knowledge (desirable)
- A strong understanding of automotive technology and the automotive industry (desirable)
- Ability to explain technical information to colleagues and customers
- Excellent customer service, interpersonal, and communication skills
- Strong organisational, decision making, and problem-solving skills
Front of House Lead – Bury St Edmunds employer: Quattro Tech Limited
Quattro-Tech Bury St Edmunds is an exceptional employer that prioritises employee growth and development within a dynamic and supportive work culture. With ambitious expansion plans, this role not only offers the chance to deliver outstanding customer service but also provides clear pathways for career progression, alongside a range of benefits including continuous training, employee support programmes, and exclusive discounts. Join us in shaping the future of our new site while enjoying a fulfilling and rewarding work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Lead – Bury St Edmunds
✨Tip Number 1
Get to know the company inside out! Research Quattro-Tech and their values, especially how they focus on customer service. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering excellent service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend any local events related to the automotive industry. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Quattro-Tech family and ready to support their exciting growth plans.
We think you need these skills to ace Front of House Lead – Bury St Edmunds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Front of House Lead role. Highlight your customer service experience and any relevant roles you've had in fast-paced environments.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're excited about this opportunity at Quattro-Tech. Share specific examples of how you've delivered excellent customer service and contributed to team success in the past.
Show Your Passion for Growth:We love candidates who are eager to grow! Mention your career aspirations and how you see yourself progressing within our company. This shows us you're not just looking for a job, but a future with us.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for this exciting role!
How to prepare for a job interview at Quattro Tech Limited
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills, especially in a face-to-face setting. Think about examples from your past experiences where you went above and beyond for a customer. This will show that you genuinely care about delivering first-class service.
✨Understand the Automotive Industry
Since this role involves automotive technology, it’s crucial to have a solid understanding of the industry. Do some research on current trends and common issues customers face. Being able to discuss these topics will demonstrate your passion and knowledge during the interview.
✨Prepare for Process Improvement Questions
The job mentions improving processes, so be ready to talk about times when you've identified inefficiencies and how you addressed them. Think of specific examples that highlight your proactive approach and problem-solving skills.
✨Show Your Team Spirit
This role is all about supporting the Operations Manager and working as part of a team. Be prepared to discuss how you’ve collaborated with others in previous roles. Highlight any leadership experiences or times when you helped build a positive team environment.
