At a Glance
- Tasks: Manage customer calls and live chats, providing top-notch service and support.
- Company: Join a dynamic team in Haverhill focused on customer satisfaction.
- Benefits: Earn £12.82-£13.00 per hour with flexible hours and a supportive work environment.
- Other info: 3-month contract with potential for growth and experience in customer service.
- Why this job: Perfect for those who love helping others and thrive in a fast-paced setting.
- Qualifications: Strong communication skills and ability to multitask effectively.
The predicted salary is between 12 - 13 £ per hour.
Do you love working with customers? Are you confident on the phone and in person? We are seeking a reliable and customer-focused Customer Service Administrator to manage high volumes of inbound communications for our client based in Haverhill on a 3-month contract. This role is primarily responsible for answering calls and live chats, handling general enquiries, accurately recording information, and passing messages to the appropriate team members. The ideal candidate will be comfortable multitasking in a fast-paced environment and have strong note-taking and customer service skills.
- Monday to Friday (including some Saturdays on a rota basis)
- 09:00 to 17:00
- £12.82 - £13.00 per hour
Key Responsibilities as a Customer Service Advisor:
- Answer and manage large volumes of inbound telephone calls daily
- Respond to live chat enquiries in a timely and professional manner
- Handle general customer enquiries and provide accurate information
- Take clear, detailed, and accurate notes during customer interactions
- Log enquiries, messages, and relevant details into internal systems
- Pass messages, queries, and requests to the appropriate team members or departments
- Maintain a professional and courteous manner at all times
If you feel you have the relevant experience/skills we are looking for, please apply within and the team will contact you.
Job Type: 3-month contract
Customer Service Advisor in Suffolk employer: Quattro Resourcing
Join our dynamic team in Haverhill as a Customer Service Advisor, where we prioritise a supportive work culture that values your contributions and fosters professional growth. Enjoy competitive pay, flexible working hours, and the opportunity to develop your customer service skills in a fast-paced environment, all while being part of a company that truly cares about its employees and their well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Suffolk
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your responses and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves handling calls, try role-playing with a friend or family member. Focus on being clear, friendly, and professional – it’ll make a huge difference during your actual calls.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows that you’re engaged and keen to learn more about the role and the company. Plus, it gives you a chance to find out if it’s the right fit for you!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and keep you fresh in their minds. It’s a simple way to show your enthusiasm for the position.
We think you need these skills to ace Customer Service Advisor in Suffolk
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your customer service experience. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Be Clear and Concise:When filling out your application, keep your language straightforward and to the point. We appreciate clarity, especially since you'll be handling customer enquiries, so show us you can communicate effectively right from the start.
Show Your Personality:Don’t forget to let your personality shine through! We’re looking for someone who’s not just skilled but also friendly and approachable. A touch of warmth in your writing can make a big difference.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Quattro Resourcing
✨Know Your Customer Service Basics
Brush up on the key principles of customer service. Be ready to discuss how you handle difficult customers, your approach to problem-solving, and examples of when you've gone above and beyond for a customer.
✨Practice Your Communication Skills
Since this role involves a lot of phone and live chat interactions, practice speaking clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts under pressure.
✨Familiarise Yourself with the Company
Do some research on the company and its values. Understanding their customer service philosophy will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare for Multitasking Scenarios
Think of examples from your past experiences where you successfully managed multiple tasks at once. Be ready to explain how you prioritised your workload and maintained accuracy while handling high volumes of enquiries.
