At a Glance
- Tasks: Manage customer calls and live chats, providing top-notch service.
- Company: Join a dynamic team in Haverhill focused on customer satisfaction.
- Benefits: Earn £12.82-£13.00 per hour with free on-site parking.
- Other info: 3-month contract with potential for growth and experience.
- Why this job: Perfect for those who love helping people and thrive in fast-paced environments.
- Qualifications: Strong communication skills and multitasking abilities required.
Do you love working with customers? Are you confident on the phone and in person? We are seeking a reliable and customer-focused Customer Service Administrator to manage high volumes of inbound communications for our client based in Haverhill on a 3-month contract. This role is primarily responsible for answering calls and live chats, handling general enquiries, accurately recording information, and passing messages to the appropriate team members. The ideal candidate will be comfortable multitasking in a fast-paced environment and have strong note-taking and customer service skills.
- Monday to Friday (including some Saturdays on a rota basis)
- 09:00 to 17:00
- £12.82-£13.00 per hour
Key Responsibilities
- Answer and manage large volumes of inbound telephone calls daily
- Respond to live chat enquiries in a timely and professional manner
- Handle general customer enquiries and provide accurate information
- Take clear, detailed, and accurate notes during customer interactions
- Log enquiries, messages, and relevant details into internal systems
- Pass messages, queries, and requests to the appropriate team members or departments
- Maintain a professional and courteous manner at all times
If you feel you have the relevant experience/skills we are looking for, please apply within and the team will contact you.
Job Type: 3-month contract
Benefits:
- Free parking
- On-site parking
Work Location: In person
Customer Service Advisor (3-month contract) in Haverhill employer: Quattro Resourcing
Join our dynamic team in Haverhill as a Customer Service Advisor, where you'll enjoy a supportive work culture that prioritises customer satisfaction and employee well-being. With competitive pay, free on-site parking, and the opportunity to develop your skills in a fast-paced environment, we are committed to fostering growth and providing a rewarding experience for all our employees during this 3-month contract.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (3-month contract) in Haverhill
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help us tailor our answers and show that we're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost our confidence and help us think on our feet during the real deal.
✨Tip Number 3
Dress the part! Even if it's a casual environment, looking professional can make a great first impression. We want to show that we take the opportunity seriously.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can set us apart from other candidates. It shows our enthusiasm and appreciation for the opportunity.
We think you need these skills to ace Customer Service Advisor (3-month contract) in Haverhill
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've handled calls and chats in the past, so share specific examples that showcase your skills!
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about why you're a great fit for the role.
Tailor Your Application:Take a moment to customise your application for this specific role. Mention the key responsibilities from the job description and explain how your experience aligns with them. It shows us you’re genuinely interested!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at Quattro Resourcing
✨Know Your Customer Service Basics
Brush up on the key principles of customer service. Be ready to discuss how you handle difficult customers, manage high call volumes, and maintain professionalism under pressure. This will show that you understand the role and can handle the responsibilities.
✨Practice Your Communication Skills
Since this role involves a lot of phone and live chat interactions, practice speaking clearly and confidently. You might even want to do a mock interview with a friend where you answer common customer service questions to get comfortable with your responses.
✨Familiarise Yourself with the Company
Research the company and its values. Knowing what they stand for and their approach to customer service can help you tailor your answers and demonstrate that you're a good fit for their team.
✨Prepare for Multitasking Scenarios
Think of examples from your past experiences where you successfully managed multiple tasks at once. Be ready to share these stories during the interview to illustrate your ability to thrive in a fast-paced environment.
