UK Customer Services Advisor

4 months ago Be among the first 25 applicants

Job Purpose

To ensure all sales/installations are booked and completed in full, maximising full potential within the forecast & ensuring inbound calls are answered and actioned. Maintaining existing customers accounts based through a variety of actions in line with the Company’s retention strategies.

• Raising Customers on the MDB
• Additional unit requests and repeats, providing quotes & paperwork
• Ensuring all communication is captured within the MDB
• Create Installation Purchase Orders for engineers, including vehicle registrations, vehicle makes and any specific instructions
• Cover transfer paperwork
• Unit resigns and general basic account management on our 150 and under unit customers
• Adhoc demo’s when requested – showing an understanding of system
• Disconnections and account reconciliation
• Keeping up to date with current pricing
• Processing Company names changes and account updates
• Ensuring forecast chased
• Chasing provisional paperwork/DD
• Answering inbound calls
• Managing & prioritising your own inbox & replies in a timely manner
• Ensuring great customer service is provided
• Ad hoc additional tasks as required by the Company

Job Purpose

To ensure all sales/installations are booked and completed in full, maximising full potential within the forecast & ensuring inbound calls are answered and actioned. Maintaining existing customers accounts based through a variety of actions in line with the Company’s retention strategies.

Responsibilities

• Raising Customers on the MDB
• Additional unit requests and repeats, providing quotes & paperwork
• Ensuring all communication is captured within the MDB
• Unit removals/ unit moves/ reinstallations
• Create Installation Purchase Orders for engineers, including vehicle registrations, vehicle makes and any specific instructions
• Cover transfer paperwork
• Unit resigns and general basic account management on our 150 and under unit customers
• Adhoc demo’s when requested – showing an understanding of system
• Disconnections and account reconciliation
• Keeping up to date with current pricing
• Processing Company names changes and account updates
• Ensuring forecast chased
• Chasing provisional paperwork/DD
• Answering inbound calls
• Managing & prioritising your own inbox & replies in a timely manner
• Ensuring great customer service is provided
• Ad hoc additional tasks as required by the Company

About You

• Be able to priorities your own workload
• Have great customer services via email and telephone
• Be able to work under pressure
• Ensure you can multi skill between tasks

Are you interested in this role with Quartix?

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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