At a Glance
- Tasks: Provide technical support and training for dash camera and fleet tracking solutions.
- Company: Quartix, a leading UK tech company with over 24 years of experience.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Other info: Work in a fast-paced environment with excellent career advancement potential.
- Why this job: Join a dynamic team and help customers optimise their dash camera experience.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
The predicted salary is between 30000 - 40000 € per year.
Based in Newtown, Wales, Mon‑Fri 8:30‑5:00. Quartix has been operating in the UK for over 24 years and now has over 11,500 UK customers who track more than 165,000 vehicles. In recent years Quartix has introduced an integrated dash camera option and already installed over 2,600 dash cameras with a rapidly increasing monthly deployment.
The Dash Camera Support Specialist is responsible for providing technical and operational support to Quartix customers using our dash camera and fleet tracking solutions. The role focuses on footage recovery, system configuration, data analysis, customer training, and proactive performance monitoring to ensure optimal system performance and customer satisfaction. This position requires strong technical troubleshooting skills, attention to detail, and the ability to communicate effectively with both customers and internal teams.
Skills & Competencies- Attention to detail
- Logical processing skills
- The ability to multitask
- The ability to manage high case volumes and your workload
- Ability to work independently and as part of a wider team
- Act as the first point of contact for new and existing UK customers for all dash camera related queries
- Provide professional, customer‑focused support to maximise service value and satisfaction.
- Deliver training to customers and internal staff/departments where required
- Log all customer interactions (posts, calls, emails) in Salesforce cases
- Deliver technical support via Salesforce case management, phone calls, and email
- Process and review dash camera commissions from engineers and customers
- Identify and recover dash cam footage using Fleet Tracking and IoT Hub platform
- Securely download and send dash cam footage to customers via Salesforce upon request
- Ensure all footage handling complies with data security and privacy policies
- Review and investigate dash cameras generating high volumes of alerting events
- Diagnose issues and implement corrective actions where appropriate
- Apply configuration changes to dash cameras remotely using SMS and the Hub
- Proactively monitor system performance to reduce overall monthly data usage through automated reporting and optimisation
- Analyse dash cam data using internal support tools
- Provide insight and feedback to relevant teams to enhance product performance and customer experience
- Test new dash camera releases, document findings, and provide feedback to development for product improvement
- Maintain and develop relationships with customers, installers and internal departments
- Propose and present ideas to your Team Leader for improving database and system processes
- Monitor recurring support issues and patterns, reporting them to your Senior and/or Team Leader/Manager
- To keep the number of open support issues as low as possible and within set targets
- To keep the age of cases as low as possible and within targets set
- To bring to the attention of your manager (or a director) anything that is perceived to be a health and safety hazard to yourself or others
- To uphold the values of the company and comply with all company policies
- Provide support to other countries where Quartix operates within the EU and US where required
- Escalate cases to Service Calls when an engineer visit is required
- Provide training for new members of staff when requested by your Senior or team leader
- Undertake any additional tasks or responsibilities as assigned by company directors or management team
- Clear and concise written and spoken communication skills
- Ability to present written information in a structured and balanced way appropriate to the needs of the reader
- Attention to detail
- Excellent customer service skills; around 50% of our business comes from repeat orders from existing customers
- Exceptional telephone manner
- Logical thinking with the ability to systematically work through a problem
- Ability to manage a high case load and give all cases the priority they require
- Experience in a technical support or systems support role advantageous
- Ability to manage multiple tasks and prioritise effectively
- Ability to analyse data and interpret system behaviour
- Good IT skills, which must include use of Excel, Outlook and other Microsoft packages
- Knowledge of various Internet Web browsers such as Internet Explorer, Mozilla Firefox and Apple Safari advantageous
- Knowledge and understanding of Salesforce and Service Cloud beneficial
- Auto electrical knowledge advantageous but is not a prerequisite
- Ability to work under pressure and to a reporting timetable
- Excellent time keeping
- Be a good team worker demonstrating loyalty and commitment to the organization and team members
- Customer focused with a proactive mindset
- Calm and professional under pressure
- Analytical and methodical approach to problem‑solving
- Technically curious with a desire to continuously learn
Dash Camera Support Specialist – 2nd Line Support in Newtown employer: Quartix UK
Quartix is an exceptional employer located in Newtown, Wales, offering a supportive work culture that prioritises employee development and customer satisfaction. As a Dash Camera Support Specialist, you will benefit from a collaborative environment, comprehensive training opportunities, and the chance to work with cutting-edge technology in fleet tracking solutions. With a focus on innovation and a commitment to employee well-being, Quartix provides a rewarding career path for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Dash Camera Support Specialist – 2nd Line Support in Newtown
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Quartix and their dash camera solutions. Understanding their products and customer base will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your troubleshooting skills! Since the role requires strong technical support abilities, brush up on common issues related to dash cameras and fleet tracking systems. Being able to demonstrate your problem-solving skills during the interview can really set you apart.
✨Tip Number 3
Show off your communication skills! As a Dash Camera Support Specialist, you'll need to explain technical concepts clearly to customers. During your interview, practice articulating your thoughts in a structured way to showcase your ability to communicate effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. This not only shows good manners but also reinforces your interest in the position. And remember, apply through our website for the best chance!
We think you need these skills to ace Dash Camera Support Specialist – 2nd Line Support in Newtown
Some tips for your application 🫡
Show Off Your Communication Skills:Since you'll be dealing with customers and internal teams, make sure your written application highlights your clear and concise communication skills. Use examples that demonstrate how you can present information in a structured way, just like we do at StudySmarter!
Be Detail-Oriented:Attention to detail is key for this role. When writing your application, double-check for any typos or errors. We want to see that you can manage high case volumes without missing a beat, so show us you’ve got that covered!
Highlight Your Technical Troubleshooting Skills:This position requires strong technical skills, so don’t shy away from showcasing your experience in technical support or systems roles. Share specific instances where you’ve successfully diagnosed and resolved issues, just like we do when helping our users at StudySmarter.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which is exactly what we love to see!
How to prepare for a job interview at Quartix UK
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to dash cameras and fleet tracking solutions. Be prepared to discuss troubleshooting methods and how you would handle specific customer queries. This will show that you're not just familiar with the products but can also provide effective support.
✨Showcase Your Customer Service Skills
Since this role is heavily focused on customer interaction, think of examples where you've provided exceptional customer service. Prepare to explain how you’ve handled difficult situations or resolved issues for customers in the past. This will demonstrate your ability to maintain a professional and customer-focused approach.
✨Practice Problem-Solving Scenarios
Anticipate potential technical problems that might arise with dash cameras and practice explaining how you would diagnose and resolve them. This could involve discussing how you would recover footage or apply configuration changes. Being able to articulate your thought process will impress the interviewers.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with insightful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if Quartix is the right fit for you.
