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- Tasks: Deliver excellent customer service and manage guest check-ins and check-outs.
- Company: Join a friendly, independent hospitality community with over 60 years of experience.
- Benefits: Earn a competitive salary plus uncapped bonuses and enjoy discounts at our restaurants.
- Why this job: Combine your love for customer service and sales in a dynamic hotel environment.
- Qualifications: GCSE education and a passion for providing fantastic customer experiences.
- Other info: Great opportunities for career progression and a supportive team atmosphere.
The predicted salary is between 19500 - 26000 £ per year.
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- Hotel Receptionist (full time)
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Key Information
Hours: Full time
Location: The Washington
City: Bristol
Do you love customer service? Do you thrive at sales? Want to hone your admin skills? Why not combine all these skills and apply for this exciting Receptionist position within our boutique hotels at Quarter.
We have an opening at the Washington within our boutique hotel group for a new Hotel Receptionist (full time). We\’re looking for a friendly, sales-driven and confident individual who takes pride in their work, always ensuring that each of our guests has the best experience possible!
This is a full time position (39 hours per week) and will be located at The Washington Guesthouse on St Paul\’s Road, BS8. The Washington is a busy, cosy boutique hotel popular with groups, business and leisure guests alike!
Key Information for the part time Hotel Receptionist position:
Salary:£24,843 per annum plus uncapped bonuses (on average around £80-£100 extra per month, however the uncapped nature of the bonus means that our top performers can expect to take home even more than this).
Hours:Full time, 39 hours per week worked to a rota that will include evening and weekend work. Our rotas cover a 3-week period, and the typical rota pattern will see you having 1 weekend off in 3
Shift times:5 shifts per week, comprising a combination of early shifts (approx. 7am – 3pm) and late shifts (approx. 2pm – 10pm).
Contract start date:We\’re looking to get our new receptionist started in the new year, in January 2026
The Washington is part of Quarter, an established, independent community of hospitality businesses that has been satisfying customers and guests for over 60 years! Whilst you will be working hard, you will also be working within a friendly and welcoming team. There is a lot for our receptionists to learn, but a lot to gain from the role as well!
Company perks:
- Great development and fantastic opportunities for progression – you will have the chance to be considered for Head Receptionist after 3 months and will have a pay review after 6 months
- Uncapped bonus scheme – on average you can expect to take home around £80-£100 per month in bonuses, but our top performers achieve even higher than this!
- Quarter Staff discount – this will give you a 20% discount in all our restaurants (plus a 50% discount at Racks between 5pm and 8pm on Fridays!) and will entitle you to fantastic friends and family rates within our hotels
- Employee Assistance Programme (run by Hospitality Action) – 24/7 support, national discounts and other wellbeing advice
- 10% off your bus tickets to work via First Bus Commuter Travel Club
- Competitive Gym membership at Anytime Fitness on Queen\’s Road in Clifton and other local discounts including hairdressers, Noah\’s Ark Zoo Farm, Hospitality Rewards scheme and a very handy B&Q + Tradepoint discount
- 50% off HowTheLightGetsIn festival tickets for you, your friends and family
- Pension contribution
- Cycle to work scheme + secure bike storage
- Regular company socials – Quarter holds regular parties for our staff to say thank you (with free food and a few free drinks!)
- Free meal on shift – fuel for service!
- Uniform provided
What you\’ll be doing as part time Hotel Receptionist:
Reporting to the Hotel Assistant Manager, you will be involved in:
- Delivering excellent customer service for our guests – no day is the same!
- Making room sales and meeting sales targets
- Checking guests in and out – taking payments and processing correctly
- Handling guest enquiries and helping our guests have the best stay possible
- This is not a role that can be worked remotely, so successful applicants need to be able to work within the chosen hotel.
About our ideal part time Hotel Receptionist:
You are friendly, confident and passionate about providing fantastic customer service to our guests. You’ll be a team player – willing and able to help out where needed and support your colleagues. You are motivated by meeting targets and are sales driven. You’ll also enjoy the more administrative side of the role and will have fantastic attention to detail and the ability to anticipate what guests need!
You will, ideally, have good availability to work a combination of early shifts (7am – 3pm) and late shifts (2pm – 10pm) on a mixture of weekday and weekend days (rota based). We can be flexible to work around other commitments within reason!
The application and interview process:
To apply for the role, please send your CV and covering letter (ideally as PDF documents) via the apply now link. The closing date for applications is Friday 19th December 2025.
Shortlisted applicants will be contacted by email first to confirm a time for a first round telephone interview. The interview process will involve a first round telephone interview with a member of the HR team and short-listed candidates will then be invited for a final round interview.
We may close this vacancy early if we find the right candidate – so don\’t wait to apply!
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Hotel Receptionist (full time) employer: Quarter
Contact Detail:
Quarter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist (full time)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Quarter and their hotels. Understanding their values and what makes them unique will help you stand out as a candidate who genuinely cares about the role.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing fantastic service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent the hotel well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Hotel Receptionist (full time)
Some tips for your application 🫡
Craft a Stellar CV: Your CV is your first impression, so make it count! Highlight your customer service experience and any sales achievements. Tailor it to show how you fit the Hotel Receptionist role perfectly.
Write a Personal Covering Letter: Don’t just repeat your CV in your covering letter. Use it to showcase your personality and passion for hospitality. Tell us why you want to work at Quarter and how you can contribute to our team!
Show Off Your Skills: Make sure to mention your admin skills and attention to detail. We love candidates who can juggle multiple tasks while keeping a smile on their face. Give examples of how you've done this in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows you’re keen and ready to join our fantastic team!
How to prepare for a job interview at Quarter
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Think of examples where you've gone above and beyond for a customer, as this role is all about providing fantastic experiences for guests.
✨Show Off Your Sales Skills
Prepare to discuss how you can contribute to sales targets. Have a few strategies in mind that demonstrate your sales-driven mindset, like upselling techniques or how you’ve successfully handled guest inquiries in the past.
✨Be Ready for Admin Questions
Since admin duties are part of the job, be prepared to talk about your attention to detail and organisational skills. Bring examples of how you've managed tasks efficiently in previous roles or during your studies.
✨Demonstrate Team Spirit
This position requires a team player, so think of times when you've collaborated with others. Be ready to share how you support colleagues and contribute to a positive work environment, as this will resonate well with the interviewers.
