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For Companies At a Glance
- Tasks: Lead a dynamic reception team and create unforgettable guest experiences.
- Company: Join The Clifton Hotel, a vibrant part of Bristol's hospitality scene.
- Benefits: Enjoy competitive pay, discounts, free meals, and fun company socials.
- Why this job: Be a key player in a supportive team and grow your career in hospitality.
- Qualifications: Previous hotel reception experience and strong leadership skills are preferred.
- Other info: Flexible shifts, clear progression paths, and a festive break await you!
The predicted salary is between 25000 - 36000 £ per year.
We’re looking for a people-focused, organised, and driven Assistant Manager to join our leadership team at The Clifton Hotel, the largest hotel in our independent group, with 59 characterful bedrooms right in the heart of Clifton. Located on St Paul’s Road, the Clifton Hotel combines period charm with first-class service - and we want someone who shares our passion for creating memorable guest experiences. The Clifton is part of Quarter, where we do things a little differently. We’re an independent hospitality group that’s been part of Bristol’s story for over 60 years - proudly local, team-focused and full of personality. You’ll work hard, learn loads, and be a key part of the leadership team as part of a collaborative, down-to-earth team that loves delivering great service (and having a bit of fun along the way).
Package & Benefits
- £30,750 per year on-target package, inclusive of £27,250 basic salary plus the following:
- £500 loyalty bonus (guaranteed)
- £3,000 on-target performance bonus (achievable)
- Free staff meal on shift
- 20-50% off across our 4 restaurants + friends & family hotel discounts across our 4 Clifton-based hotels
- Discounts at local gyms, spas, salons, and more, including Noah's Ark Zoo Farm, Hospitality Rewards scheme and a very handy B&Q + Tradepoint discount
- Employee Assistance Programme (run by Hospitality Action) - 24/7 support, national discounts and other wellbeing advice
- 50% off HowTheLightGetsIn festival tickets for you, your friends and family
- Cycle to work scheme
- 10% off First Bus tickets
- Regular company socials - Quarter holds regular parties for our staff to say thank you (with free food and a few free drinks!)
- Uniform provided
- Christmas off! The Clifton Hotel closes for just about a week over the festive period
- Clear development path and real progression across the Quarter Group
About The Hotel Assistant Manager Role
This is a fantastic step-up for a Reception Supervisor, Head Receptionist, or existing Assistant Manager ready for more responsibility and real influence. You’ll lead and develop a small reception team, carry out reception shifts and manage day-to-day operations, and will play a key part in shaping the guest experience at the hotel.
Full-time, 40 hrs per week. Shifts include earlies (7am–3pm), lates (2pm–10pm) and occasional day shifts (9am–5pm). Flexible rotas - written by you, in 3-week blocks. Weekend & evening availability required. We have one fixed-term, maternity cover contract available (at the Washington Guesthouse) and one permanent contract available (at the Clifton Hotel).
Who We’re Looking For in a Hotel Assistant Manager
- A confident and warm people-leader, able to inspire and develop your team
- Ideally, you’ll have some previous hotel reception experience, perhaps at a supervisory level
- A great communicator and problem solver with natural customer service instincts and a willingness to get stuck in on the desk
- Calm under pressure, organised, and ready to lead from the front
- Business-aware - you’ll keep the team focused on both service and financial results
What You’ll Do As Hotel Assistant Manager
- Working closely with Hotel Manager Judith, you’ll be involved in the following:
- You will be the first line manager for our receptionists and night porters within the hotel - you will support and develop them through effective 1-2-1 meetings and the monthly team presentation to ensure that they are performing to the best of their capability
- You will be in charge of the general administration for the reception - this involves communication with guests, maintaining the hotel’s ledger and ensuring admin errors are kept to a minimum
- You’ll handle guest queries and (occasional) complaints with warmth and professionalism
- You will plan the rota to make the best use of your team
- You’ll be leading the way with our customer service and will inspire your team to follow your example - ensuring that every guest has a great experience with us
- You’ll assume control of the hotel in the absence of the Hotel Manager
- You’ll be the driving force for all things revenue - ensuring your team are meeting their sales targets and achieving a great average room rate!
- You’ll ensure that every new starter is on-boarded in the most professional way and ensure that their training remains on track
- You’ll soon become very comfortable using a hotel PMS (we use Opera – but full training will be provided)
- When required, you’ll jump in to assist with other departments such as housekeeping
Application Process
Are you the Clifton Hotel's next Assistant Manager? Apply with your CV and short cover letter by Friday 20th February 2026.
Step 1 - We’ll reach out to you by email to arrange an informal phone interview
Step 2 - If successful at the phone interview, you’ll attend a Zoom interview with a senior manager
Step 3 - If you’ve smashed steps 1 and 2, you’ll come through to a final, in-person, interview with the Hotel Manager
Ready to make your mark at one of our fabulous boutique hotels? Apply now - we’d love to meet you.
Hotel Assistant Manager in Clifton employer: Quarter
Contact Detail:
Quarter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Assistant Manager in Clifton
✨Tip Number 1
Get to know the hotel and its vibe before your interview. Visit the Clifton Hotel, chat with staff if you can, and soak up the atmosphere. This will help you connect with the team and show that you're genuinely interested in being part of their unique culture.
✨Tip Number 2
Practice your people skills! As an Assistant Manager, you'll be leading a team and interacting with guests. Role-play common scenarios with a friend or family member to boost your confidence and refine your communication style.
✨Tip Number 3
Prepare some questions for your interview that show you're keen on the role. Ask about team dynamics, how they handle guest feedback, or what success looks like in this position. It shows you're thinking ahead and ready to contribute.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for joining the Clifton Hotel team right from the start.
We think you need these skills to ace Hotel Assistant Manager in Clifton
Some tips for your application 🫡
Show Your Personality: When writing your cover letter, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and what makes you tick.
Tailor Your CV: Make sure your CV is tailored to the Assistant Manager role. Highlight relevant experience, especially in hotel reception or leadership roles, and showcase any achievements that demonstrate your ability to create memorable guest experiences.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary and make it easy for us to see why you’re the perfect fit for our team at The Clifton Hotel.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Quarter
✨Know the Hotel Inside Out
Before your interview, make sure you research The Clifton Hotel thoroughly. Familiarise yourself with its history, values, and unique offerings. This will not only show your genuine interest but also help you align your answers with their ethos during the interview.
✨Showcase Your People Skills
As a potential Assistant Manager, your ability to lead and inspire a team is crucial. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your communication skills and how you create a positive environment for both staff and guests.
✨Demonstrate Problem-Solving Abilities
Expect questions about handling guest complaints or operational challenges. Think of specific scenarios where you turned a negative situation into a positive outcome. This will showcase your calmness under pressure and your proactive approach to problem-solving.
✨Be Ready to Discuss Financial Awareness
Since the role involves driving revenue and meeting sales targets, be prepared to discuss your understanding of financial metrics in hospitality. Bring up any relevant experience you have with budgeting, forecasting, or achieving sales goals to demonstrate your business acumen.
