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- Tasks: Lead and oversee daily operations, ensuring exceptional service across five teams.
- Company: Award-winning family-run service business with a commitment to care and integrity.
- Benefits: Competitive salary, supportive team environment, and the chance to make a real difference.
- Other info: Dynamic leadership role with opportunities for personal and professional growth.
- Why this job: Join a compassionate team and uphold values that truly impact people's lives.
- Qualifications: Experience in managing multi-functional teams and delivering customer-focused services.
The predicted salary is between 80000 - 90000 £ per year.
The Company: Our client, a family-run, successful and award-winning service business, is searching for a highly commercial Operations Director who can drive team performances with diplomacy and decency. Committed to supporting clients with care, trust, and integrity, our core values guide everything we do:
- Give Your Best for Everyone: Strive for excellence in every interaction.
- Care Passionately: Approach each task with empathy and dedication.
- Keep Promises: Build trust by delivering on commitments.
- Do the Right Thing: Uphold integrity, even when it's challenging.
- Have a Can-Do Attitude: Embrace challenges and deliver solutions.
Core Purpose: As Operations Director, you will oversee all operational activities across the business to ensure the smooth running of our five operational teams. Your leadership will promote an excellent and consistent service, ensure KPIs are met, and contribute to the strategic leadership and planning of the business as a key member of the leadership team.
Key Responsibilities:
- Daily Operations: Oversee daily operations of services, logistics, and customer interactions through effective management of five operational teams.
- Workflow Management: Monitor and refine workflows to improve efficiency and maintain consistently high-quality service. Track KPIs and other key metrics to drive continuous improvement.
- Leadership: Provide direct leadership to five team leaders, fostering a high-performance culture within their teams, ensuring continual development and a focus on delivering exceptional client service.
- Customer Experience: Ensure all client experiences align with the values and purpose of the business. Track customer feedback and personally manage any customer issues or complaints, ensuring they are resolved effectively.
- Strategic Support: Collaborate with the Managing Director to deliver the strategic business plan.
- Budget Oversight: Work closely with the Finance and Admin team and the MD to manage operational budgets and ensure performance against financial targets.
Candidate Profile:
- Personal Behaviours: Focused on delivering quality in every aspect of operations. An excellent communicator capable of building trust and clarity. An inspirational leader with the ability to motivate and develop teams. Strong emotional intelligence, particularly when dealing with sensitive client situations.
- Technical Skills: Skilled in managing multi-functional operational teams. Expertise in driving quality and continuous improvement initiatives. Strong ability to manage performance through KPIs and performance data. A proven track record of delivering a customer-focused service.
- Qualifications/Experience: Significant experience managing multi-functional teams in a service-driven environment. Extensive operational experience in a client-facing role. Familiarity with working in health and safety-conscious environments. A background in achieving results within operational performance frameworks.
How to Apply: If you are a dynamic leader with a proven track record in operational management, we would love to hear from you.
Why Join Us? You'll have the opportunity to work in a business that truly makes a difference in people's lives, surrounded by a dedicated and compassionate team. You'll also be upholding our core values, ensuring every client receives the care they deserve. We are an equal opportunities employer and welcome applications from all suitably qualified individuals.
Operations Director in Hook employer: Quarsh
Contact Detail:
Quarsh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Director in Hook
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for an Operations Director role. You never know who might have the inside scoop on a great opportunity!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Make sure you can demonstrate how your experience aligns with their mission of care, trust, and integrity. Show them you’re not just a fit on paper but also in spirit!
✨Tip Number 3
Practice your leadership stories! Be ready to share specific examples of how you've driven team performance and handled challenges. This will help you stand out as a candidate who embodies the can-do attitude they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our mission to make a difference.
We think you need these skills to ace Operations Director in Hook
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through. We want to see how much you care about delivering exceptional service and supporting clients with integrity.
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Operations Director role. Highlight your leadership experience and any achievements in managing multi-functional teams, as this is key for us.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your points are easy to understand and directly related to the job description.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity!
How to prepare for a job interview at Quarsh
✨Know the Company Values
Before your interview, take some time to really understand the core values of the company. They’re not just words; they guide everything they do. Be ready to discuss how your own values align with theirs, especially around care, trust, and integrity.
✨Showcase Your Leadership Style
As an Operations Director, your leadership style is crucial. Prepare examples that demonstrate how you've successfully led teams in the past. Highlight your ability to motivate and develop others, and be ready to discuss how you handle sensitive situations with emotional intelligence.
✨Prepare for KPI Discussions
Since KPIs are a big part of the role, brush up on your experience with performance metrics. Be prepared to talk about specific KPIs you've tracked in previous roles and how you used that data to drive improvements. This shows you’re results-oriented and can manage performance effectively.
✨Emphasise Customer Experience
The company places a strong emphasis on client care. Think of instances where you’ve gone above and beyond to ensure customer satisfaction. Be ready to share how you’ve handled complaints or feedback, demonstrating your commitment to delivering exceptional service.