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- Tasks: Assist customers via phone, chat, and social media while promoting BRITA products.
- Company: Join BRITA, a leading brand in water filtration with a focus on customer care.
- Benefits: Flexible part-time hours, work from home options, and training provided.
- Why this job: Perfect for those who love helping others and want to make a difference.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Exciting opportunity to start in January 2025 and grow your career!
The predicted salary is between 11 - 14 £ per hour.
Are you seeking a part time vacancy (17.5 hours per week) to work around your child care days? We have the perfect role for a Customer Service superstar who enjoys delivering excellent levels of care to the end customer!
BRITA Water Filters in Bicester have a part time vacancy to start in January 2025 to work 2.5 days per week. The purpose of the role is to assist in the handling of all our customer enquiries through various communication channels (telephone, live chat, social media and email), and capture information through the customer SAP database, delivering a high level of customer service while promoting BRITA's brand.
You will be the first point of contact to provide our customers with accurate information. You'll enjoy a fast paced, busy environment working in the office on a Tuesday (9am-5pm) and Thursday (9am - 12:30) and work from home on Fridays (9am - 5pm) providing our customers with accurate information, advising across the entire BRITA product range, managing product replacements, refunds and orders, and encouraging upgrades to our latest products! To make the role even more exciting, provide relief reception cover as and when required!
To be successful in this role you will have prior experience within a Customer Service environment from an FMCG industry and enjoy thriving in a fast paced, pressurised environment. You'll have fantastic written and verbal communication skills, be computer literate and have a hidden flair for influencing. A knowledge of SAP would be desirable however training will be provided.
This is a January start, ideal to kick start the New Year in a new environment!
Customer Service Advisor - Part Time in Bicester employer: Quarsh
Contact Detail:
Quarsh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Part Time in Bicester
✨Tip Number 1
Get to know BRITA and their products inside out! When you’re chatting with them, show off your knowledge about their water filters and how they make a difference. This will not only impress them but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills! Since this role involves various channels like phone, live chat, and social media, try role-playing with a friend or family member. This will help you feel more confident and ready to tackle any customer enquiry thrown your way.
✨Tip Number 3
Be prepared for a fast-paced environment! Think of examples from your past experiences where you thrived under pressure. Share these stories during your interview to show that you can handle the hustle and bustle of customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly!
We think you need these skills to ace Customer Service Advisor - Part Time in Bicester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your experience in customer service, especially in fast-paced environments, and show us how you can bring that flair for influencing to BRITA!
Show Off Your Communication Skills: Since you'll be the first point of contact for customers, it's crucial to demonstrate your fantastic written communication skills. Use clear, concise language in your application and make sure to proofread for any typos or errors before hitting send!
Be Enthusiastic About the Role: Let your passion for customer service shine through! We want to see your excitement about helping customers and promoting BRITA's products. A little enthusiasm goes a long way in making your application stand out.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy to do!
How to prepare for a job interview at Quarsh
✨Know Your Customer Service Stuff
Before the interview, brush up on your customer service experience, especially in FMCG. Think of specific examples where you’ve gone above and beyond for a customer. This will show that you’re not just talking the talk but can walk the walk too!
✨Familiarise Yourself with BRITA
Do a bit of homework on BRITA and their products. Understanding their brand and what they stand for will help you answer questions more confidently and show your genuine interest in the role. Plus, it’ll give you a leg up when discussing how you can promote their products!
✨Practice Your Communication Skills
Since this role involves various communication channels, practice articulating your thoughts clearly. You might want to do mock interviews with a friend or family member, focusing on both verbal and written communication. This will help you feel more at ease during the actual interview.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you’d handle customer enquiries. Think about past experiences where you resolved issues or managed difficult customers. Prepare a few STAR (Situation, Task, Action, Result) responses to showcase your problem-solving skills effectively.
