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- Tasks: Assist customers through calls, chats, and emails while promoting BRITA products.
- Company: Join BRITA Water Filters, a leader in water filtration solutions.
- Benefits: Flexible part-time hours, work from home options, and training provided.
- Other info: Perfect for balancing work with childcare commitments.
- Why this job: Kickstart your career in customer service with a dynamic team and exciting challenges.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 12 - 15 £ per hour.
Are you seeking a part time vacancy (17.5 hours per week) to work around your child care days? We have the perfect role for a Customer Service superstar who enjoys delivering excellent levels of care to the end customer!
BRITA Water Filters in Bicester have a part time vacancy to start in January 2025 to work 2.5 days per week. The purpose of the role is to assist in the handling of all our customer enquiries through various communication channels (telephone, live chat, social media and email), and capture information through the customer SAP database, delivering a high level of customer service while promoting BRITA's brand.
You will be the first point of contact to provide our customers with accurate information. You'll enjoy a fast paced, busy environment working in the office on a Tuesday (9am-5pm) and Thursday (9am - 12:30) and work from home on Fridays (9am - 5pm), providing our customers with accurate information, advising across the entire BRITA product range, managing product replacements, refunds and orders, and encouraging upgrades to our latest products!
To make the role even more exciting, provide relief reception cover as and when required!
To be successful in this role you will have prior experience within a Customer Service environment from an FMCG industry and enjoy thriving in a fast paced, pressurised environment. You'll have fantastic written and verbal communication skills, be computer literate and have a flair for influencing. A knowledge of SAP would be desirable; however, training will be provided.
This is a January start, ideal to kick start the New Year in a new environment!
Customer Service Advisor in Bicester employer: Quarsh
Contact Detail:
Quarsh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Bicester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on BRITA and their products. This will not only help you answer questions better but also show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering excellent customer service, try role-playing common customer scenarios with a friend. This will help you feel more confident when handling enquiries.
✨Tip Number 3
Show off your adaptability! In a fast-paced environment like this, being flexible is key. Be ready to share examples of how you've successfully managed change or handled pressure in previous roles.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows initiative and makes it easier for us to keep track of your application. Plus, you’ll get the latest updates on the role!
We think you need these skills to ace Customer Service Advisor in Bicester
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your previous experience in customer service, especially in fast-paced environments. We want to see how you've handled enquiries and provided excellent care to customers in the past!
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the specific skills and experiences that match the Customer Service Advisor role. We love seeing candidates who take the time to connect their background with our needs.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate applicants who can communicate effectively, just like we expect you to do with our customers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Quarsh
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to share examples from your previous experience. Think about how you’ve handled difficult customers or resolved issues in a fast-paced environment, as this will show you can thrive under pressure.
✨Familiarise Yourself with BRITA Products
Take some time to learn about BRITA's product range and their benefits. Being knowledgeable about the products will not only impress your interviewers but also help you answer questions more effectively and demonstrate your enthusiasm for the brand.
✨Practice Your Communication Skills
Since you'll be communicating through various channels, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with discussing your experiences and answering common customer service questions.
✨Show Your Flexibility and Team Spirit
Highlight your ability to adapt to different working environments, especially since this role involves both office and remote work. Share examples of how you've worked well in a team and supported colleagues, as this will resonate well with the collaborative nature of the job.