Managment Apprentice in Primary Care in Brierley Hill

Quarry Bank Medical Centre and Edgbaston Wellness Clinic are seeking two ambitious, motivated and values-driven individuals to join our organisation as Service Manager Apprentices. This is not a traditional apprenticeship. These positions form part of a long-term organisational investment in developing the next generation of healthcare leaders capable of managing regulated healthcare services and ultimately progressing into Registered Manager positions. Successful candidates will be immersed in the operational, regulatory, governance and leadership functions of two thriving healthcare organisations whilst completing the nationally recognised Level 5 Leader in Adult Care Apprenticeship. Throughout the programme, apprentices will receive mentorship, structured development and practical leadership experience designed to prepare them for senior management responsibilities.

This is an exciting opportunity to develop a career in healthcare management within a busy NHS GP surgery whilst also gaining exposure to the wider healthcare sector through our partnership with Edgbaston Wellness Clinic. Working alongside experienced managers and clinicians, you will gain practical experience in the operational, financial, and administrative functions that support high-quality patient care. You will contribute to service improvement projects, support business and workforce planning, assist with performance monitoring, and help ensure the smooth day-to-day running of healthcare services.

The role offers a unique insight into both NHS and independent healthcare environments, providing experience that extends beyond traditional administration and helping to develop the skills required for future leadership positions. This apprenticeship is ideal for someone who is organised, motivated, professional, and interested in making a positive difference within healthcare services. You will be supported throughout your apprenticeship by experienced healthcare leaders and will have the opportunity to develop valuable management, communication, and problem-solving skills whilst working towards a recognised qualification.

About us: Quarry Bank Medical Centre is a friendly, forward-thinking NHS GP practice serving approximately 4,500 patients in the Dudley area. Our mission is to provide safe, effective, and compassionate healthcare whilst continually improving the services we offer to our local community. We work within a supportive multidisciplinary environment comprising GPs, nurses, healthcare assistants, pharmacists, physician associates, administrative professionals, and trainees. We pride ourselves on fostering a culture of teamwork, respect, learning, and continuous improvement, where every member of staff plays an important role in delivering high-quality patient care.

In addition to our NHS services, we work closely with Edgbaston Wellness Clinic, a modern private healthcare and wellness provider based in Birmingham. This unique partnership offers valuable exposure to both NHS and independent healthcare operations, providing wider learning and development opportunities. We are committed to investing in our workforce and supporting career progression. Staff benefit from ongoing training, mentorship, and opportunities to contribute to service development projects. We believe in empowering individuals to grow, develop new skills, and make a meaningful contribution to healthcare delivery.

This is an excellent opportunity to join an organisation that values professionalism, innovation, and patient-centred care whilst developing a rewarding long-term career within healthcare management.

Job responsibilities: This is an exciting opportunity to join Quarry Bank Medical Centre as a Management Apprentice and gain hands-on experience within a busy NHS GP surgery. The successful candidate will work closely with the Practice Manager and wider leadership team to develop skills in healthcare operations, finance, business administration, workforce management, service improvement, and patient experience. The role will provide exposure to both NHS primary care and independent healthcare operations through our partnership with Edgbaston Wellness Clinic, offering a unique opportunity to gain experience across multiple healthcare settings whilst working towards a recognised management qualification.

• Operational Management
• Support the day-to-day operation of the GP surgery.
• Assist with the coordination of administrative and patient services.
• Support practice projects and service improvement initiatives.
• Help monitor operational performance and key practice targets.
• Assist with workforce planning and resource management activities.
• Business Administration
• Prepare reports, spreadsheets, presentations, and correspondence.
• Support meeting administration, including agendas and minutes.
• Maintain accurate records and documentation.
• Assist with policy reviews and document management.
• Support compliance with organisational procedures and regulatory requirements.
• Finance and Performance
• Assist with monitoring budgets and expenditure.
• Help analyse performance data and identify improvement opportunities.
• Assist with monitoring contracts, services, and operational activity.
• Support the production of management information and reports.
• Quality Improvement and Governance
• Support audit and quality improvement activities.
• Assist with patient feedback and experience initiatives.
• Contribute to service development projects.
• Support compliance with NHS standards, policies, and procedures.
• Assist with maintaining governance and risk management documentation.
• People and Communication
• Communicate professionally with patients, staff, NHS organisations, and external stakeholders.
• Support staff engagement and development activities.
• Assist with recruitment, onboarding, and training administration.
• Promote a positive and professional working environment.
• Training and Development
• The successful candidate will undertake a recognised management apprenticeship programme and receive structured support from experienced healthcare leaders. The role provides an excellent foundation for a future career in healthcare management, operations, and leadership.
• General Responsibilities
• Maintain patient confidentiality at all times.
• Comply with GDPR, information governance, and data protection requirements.
• Adhere to all practice policies and procedures.
• Complete all mandatory training requirements.
• Demonstrate professionalism, integrity, and a commitment to excellent patient service.
• Undertake any other duties appropriate to the role and level of responsibility.

Upon successful completion of the apprenticeship, there may be opportunities to progress into roles such as Assistant Practice Manager, Operations Manager, Deputy Registered Manager, Registered Service Manager, Practice Manager, or other healthcare leadership positions, subject to organisational needs and performance. This role is ideal for an ambitious individual seeking to build a long-term career in healthcare management and leadership.

Person Specification

• Experience
• Minimum of 12 months' experience in a customer service, administrative, healthcare, social care, retail, hospitality, or business environment.
• Experience of working within a professional workplace setting.
• Experience of dealing with customers, patients, clients, or members of the public.
• Experience of using computer systems and Microsoft Office applications.
• Experience of managing competing tasks and meeting deadlines.
• Experience of handling confidential or sensitive information.
• Experience of working as part of a team to achieve shared objectives.
• Experience within an NHS, healthcare, social care, or regulated environment.
• Experience of supervising, mentoring, training, or supporting colleagues.
• Experience of administrative, operational, or business support functions.
• Experience of producing reports, analysing data, or maintaining records.
• Experience of service improvement, project work, or problem-solving activities.
• Experience of rota management, staffing coordination, or resource planning.
• Experience of financial administration, budgeting, invoicing, or procurement processes.
• Qualifications
• GCSE Grade 4/C or above in English Language (or equivalent).
• GCSE Grade 4/C or above in Mathematics (or equivalent).
• Level 2 qualification or above.
• Eligible to undertake a Level 3 or higher Management Apprenticeship.
• Evidence of successful completion of compulsory secondary education.
• Right to work in the United Kingdom.
• Qualification in Business Administration, Management, Customer Service, Healthcare, or a related subject.
• Higher Education qualification (Certificate, Diploma, Foundation Degree, or Degree).
• Evidence of further professional development or additional vocational qualifications.
• Disclosure and Barring Service Check
• This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.