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For Companies At a Glance
- Tasks: Manage onboarding for GP surgeries, ensuring compliance and smooth activation.
- Company: Join QuantumLoopAI, a dynamic healthcare AI startup transforming patient access.
- Benefits: Enjoy competitive pay, equity options, flexible working, and 25 days holiday.
- Why this job: Make a real impact on patient care while growing your career in a fast-paced environment.
- Qualifications: 1+ years in coordination or customer onboarding with strong communication skills.
- Other info: Collaborative team culture with direct access to founders and growth opportunities.
The predicted salary is between 26000 - 36400 £ per year.
The Mission
QuantumLoopAI builds EMMA, an AI-powered virtual receptionist used by NHS GP surgeries to transform patient access. Every successful onboarding means faster care for thousands of patients — and direct revenue growth for us. As a Customer Onboarding Specialist, you'll own that process end to end. This isn't admin work — it's the operational backbone of our business. You'll manage GP surgery onboarding from signed contract to full go-live, ensuring every clinic is live, compliant, and delivering results.
What You'll Do
- Manage each new GP surgery's journey from signature to activation.
- Coordinate compliance (DCB0160, DSPT) and collect all required documentation.
- Liaise with practice managers to gather technical and operational details.
- Create and track detailed implementation timelines with clear milestones.
- Keep all data accurate across CRM and project tools.
- Troubleshoot blockers and escalate issues early.
- Report weekly on progress, bottlenecks, and time-to-live metrics.
Your Success Will Be Measured By
- Average time from signature to go-live.
- Number of surgeries onboarded per month.
- Accuracy and compliance metrics.
- Feedback from NHS partners and internal teams.
Who You Are
- Exceptionally organised — juggling 50+ projects doesn't faze you.
- Persistent and proactive — you chase progress, not permission.
- Detail-focused — errors don't slip past you.
- Clear communicator — updates, next steps, and issues are always shared early.
- Calm under pressure — fast-moving startups don't rattle you.
- Tech-comfortable — you learn new tools quickly and work confidently in CRMs, spreadsheets, and project systems.
Experience We Value
- 1+ years in a role involving coordination, operations, or customer onboarding.
- Proven ability to manage multiple tasks with accuracy and deadlines.
- Excellent written and verbal communication skills.
- Professional approach to dealing with clients and stakeholders.
- Legal right to work in the UK.
Bonus Experience (Nice to Have)
- Experience in healthcare, NHS, SaaS, or regulated industries.
- Familiarity with compliance or data protection processes.
- Knowledge of tools like HubSpot, Salesforce, or experience building or improving processes in a startup environment.
Why This Role Matters
Every GP surgery you bring live reduces the administrative burden on NHS staff and helps thousands of patients get access to care faster. Your work is directly tied to both patient outcomes and company growth.
Why Join QuantumLoopAI
- Real Impact: Your work enables access to healthcare for over 1 million NHS patients.
- Career Growth: Early-stage role with clear path to Head of Onboarding as we scale.
- Exposure: Direct access to founders, NHS stakeholders, and key decision-makers.
- Learning: Build scalable systems from the ground up in a live growth environment.
- Environment: Collaborative, ambitious startup team working on real-world healthcare challenges.
- Benefits: Competitive pay, equity options, flexible working, 25 days holiday + bank holidays, and a professional development budget.
You’ll Love This Role If You:
- Get satisfaction from closing loops and finishing projects.
- Thrive in structured, process-driven work.
- Want ownership, not micromanagement.
- Care about measurable progress and tangible outcomes.
Customer Success Representative| QuantumLoopAI – Healthcare AI Startup in London employer: QuantumLoopAi
Contact Detail:
QuantumLoopAi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Representative| QuantumLoopAI – Healthcare AI Startup in London
✨Tip Number 1
Get to know the company inside out! Research QuantumLoopAI, their mission, and how they impact healthcare. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a referral, which can boost your chances of landing that role.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer success and onboarding. Think about your past experiences and how they align with the role at QuantumLoopAI. Confidence is key!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Success Representative| QuantumLoopAI – Healthcare AI Startup in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Success Representative. Highlight your experience in customer onboarding and project management, and don’t forget to mention any relevant tools you’ve used like CRMs or spreadsheets.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about healthcare and how your skills align with our mission at QuantumLoopAI. Be sure to mention specific experiences that demonstrate your organisational and communication skills.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can troubleshoot and escalate issues effectively, so share those stories that show your proactive approach!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at QuantumLoopAi
✨Know the Mission
Before your interview, make sure you understand QuantumLoopAI's mission and how their AI-powered virtual receptionist, EMMA, transforms patient access. This will help you articulate how your role as a Customer Success Representative contributes to that mission.
✨Showcase Your Organisation Skills
Since the role involves managing multiple GP surgeries, be prepared to discuss specific examples of how you've successfully juggled numerous projects in the past. Highlight your ability to create detailed timelines and keep everything on track.
✨Communicate Clearly
As a clear communicator, practice explaining complex ideas simply. You might be asked to describe how you would liaise with practice managers or report on progress, so think about how you can convey information effectively and concisely.
✨Demonstrate Tech Comfort
Familiarity with tools like HubSpot or Salesforce is a bonus, so if you have experience with these or similar systems, be ready to discuss it. Show that you're tech-savvy and can quickly learn new tools, which is crucial for this role.