At a Glance
- Tasks: Lead the onboarding of GP surgeries, ensuring smooth activation and compliance.
- Company: Join QuantumLoopAI, revolutionising NHS primary care with innovative AI solutions.
- Benefits: Competitive salary, share options, 20 days holiday, and professional development opportunities.
- Other info: Work in a modern office at Canary Wharf with direct exposure to industry leaders.
- Why this job: Make a real impact on patient care while growing your career in a dynamic environment.
- Qualifications: Experience in project management or customer onboarding; strong organisational and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
About Quantum Loop AI
Quantum Loop AI is transforming how patients access NHS primary care.
Our AI-powered reception system, EMMA, serves millions of NHS patients, helping GP surgeries manage demand, reduce phone queues, and ensure patients get the right care at the right time.
Backed by leading healthcare investors and working with NHS practices across England, we are building the future of primary care access.
As we prepare for our Series A and expand our team, we are looking for exceptional people who want to make a genuine difference to the NHS.
About The Role
Every GP surgery we bring live means faster care for thousands of patients and direct revenue growth for the business.
We are looking for a Customer Onboarding Specialist to own that process end to end — from signed contract to full go‑live.
This is not admin work.
You will be the operational backbone of our growth, managing multiple surgery onboardings simultaneously, coordinating compliance, and ensuring every practice is live, configured correctly, and delivering results.
You will report directly to the COO and CPO.
What You Will Do
- Own the end-to-end onboarding journey for new GP surgeries — from contract signature through to activation and go‑live.
- Manage multiple concurrent onboarding projects, each with its own timeline, stakeholders and compliance requirements.
- Coordinate compliance documentation including DCB0160 and DSPT, ensuring all requirements are met before go‑live.
- Liaise directly with NHS practice managers to gather technical, operational and contractual details.
- Create and maintain detailed implementation plans with clear milestones, owners and deadlines.
- Keep all records accurate and up to date across CRM and project management tools.
- Identify and troubleshoot blockers early — escalating issues before they delay go‑live.
- Report weekly on onboarding progress, pipeline status, time‑to‑live metrics and any bottlenecks.
- Work closely with engineering and product teams to coordinate technical setup and configuration.
- Contribute to improving and documenting onboarding processes as we scale.
Requirements
ESSENTIAL
- At least 1 year of experience in a role involving coordination, operations, project management or customer onboarding.
We will consider strong candidates from adjacent backgrounds such as administration, customer service or account management.
- Exceptionally organised — you can manage 20+ concurrent onboarding projects without dropping anything.
- Strong attention to detail — you spot errors, missing information and inconsistencies before they become problems.
- Excellent written and verbal communication skills — you can write a professional email to an NHS practice manager and give a clear internal status update with equal confidence.
- Proactive and persistent — you chase progress, follow up without being asked, and do not let things slip.
- Calm and professional under pressure — you can handle competing deadlines and demanding stakeholders without being rattled.
- Comfortable learning and working across multiple systems including CRMs, spreadsheets and project management tools.
- Right to work in the UK without sponsorship.
- Commutable to Canary Wharf — this role is full‑time office‑based, five days per week.
DESIRABLE
- Experience in healthcare, NHS, Saa S or regulated industries.
- Familiarity with NHS compliance processes such as DCB0160, DSPT or data protection requirements.
- Experience with tools such as Hub Spot, Salesforce, Monday. com, Asana or similar CRM and project management platforms.
- Experience building or improving operational processes in a startup or fast‑growing environment.
- Experience working directly with external clients or stakeholders in a professional services or onboarding capacity.
- LOGISTICS
- Education: We value skills and experience over formal qualifications.
- Working arrangements: Office‑based at our Canary Wharf, London headquarters, Monday to Friday.
- Visa sponsorship: We are unable to offer visa sponsorship for this role.
- Start date: Flexible.
Benefits
- Competitive package depending on experience.
- Potential share options.
- 20 days holiday plus 8 bank holidays.
- Professional development including conference attendance and CPD support.
- Modern office in Canary Wharf.
- The opportunity to be at the centre of our growth — every surgery you bring live means better care for thousands of NHS patients.
- Direct exposure to founders, NHS stakeholders and key decision‑makers from day one.
- How We Are Different
- Impact over optics. We measure success by patient outcomes, not busy work.
- Transparency. Open communication, honest feedback, shared context.
- Ownership. You will have real autonomy to shape your work and our product.
- Learning. We are building something new, and we learn from every experiment.
We believe diverse teams build better products.
We welcome applications from candidates of all backgrounds, and we are committed to creating an inclusive environment where everyone can do their best work.
If you are excited about this role but do not meet every requirement, we would still love to hear from you.
RECRUITMENT SAFETY NOTICE
Quantum Loop AI will never ask candidates for payment or sensitive financial information during the recruitment process.
All official communications come from @quantumloopai. com email addresses.
Ready to help transform NHS primary care? We would love to hear from you. Questions about this role? Contact
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StudySmarter Expert Advice🤫
We think this is how you could land Customer Onboarding Specialist in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at QuantumLoopAi. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like QuantumLoopAi before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Onboarding Specialist in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to QuantumLoopAi:Your cover letter is your chance to shine! Tell us why you want to work at QuantumLoopAi specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at QuantumLoopAi!
How to prepare for a job interview at QuantumLoopAi
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
