At a Glance
- Tasks: Manage onboarding for GP surgeries, ensuring compliance and smooth activation.
- Company: Join QuantumLoopAI, a pioneering HealthTech startup transforming patient access.
- Benefits: Enjoy competitive pay, equity options, flexible working, and 20 days holiday.
- Other info: Fast-paced startup environment with clear career growth opportunities.
- Why this job: Make a real impact on healthcare access for over 1 million NHS patients.
- Qualifications: 1+ years in coordination or customer onboarding with strong communication skills.
The predicted salary is between 26000 - 36400 £ per year.
Location: Canary Wharf, London | Salary: £26,000 + Equity Options | Type: Full-Time, Permanent
The Mission
QuantumLoopAI builds EMMA™, an AI-powered virtual receptionist used by NHS GP surgeries to transform patient access. Every successful onboarding means faster care for thousands of patients — and direct revenue growth for us. As a Customer Onboarding Specialist, you’ll own that process end to end. This isn’t admin work — it’s the operational backbone of our business. You’ll manage GP surgery onboarding from signed contract to full go-live, ensuring every clinic is live, compliant, and delivering results.
What You’ll Do
- Manage each new GP surgery’s journey from signature to activation.
- Coordinate compliance (DCB0160, DSPT) and collect all required documentation.
- Liaise with practice managers to gather technical and operational details.
- Create and track detailed implementation timelines with clear milestones.
- Keep all data accurate across CRM and project tools.
- Troubleshoot blockers and escalate issues early.
- Report weekly on progress, bottlenecks, and time-to-live metrics.
Your Success Will Be Measured By
- Average time from signature to go-live.
- Number of surgeries onboarded per month.
- Accuracy and compliance metrics.
- Feedback from NHS partners and internal teams.
Who You Are
- Exceptionally organised — juggling 50+ projects doesn’t faze you.
- Persistent and proactive — you chase progress, not permission.
- Detail-focused — errors don’t slip past you.
- Clear communicator — updates, next steps, and issues are always shared early.
- Calm under pressure — fast-moving startups don’t rattle you.
- Tech-comfortable — you learn new tools quickly and work confidently in CRMs, spreadsheets, and project systems.
Experience We Value
- 1+ years in a role involving coordination, operations, or customer onboarding.
- Proven ability to manage multiple tasks with accuracy and deadlines.
- Excellent written and verbal communication skills.
- Professional approach to dealing with clients and stakeholders.
- Legal right to work in the UK.
Bonus Experience (Nice to Have)
- Experience in healthcare, NHS, SaaS, or regulated industries.
- Familiarity with compliance or data protection processes.
- Knowledge of tools like HubSpot, Salesforce, or Monday.com.
- Experience building or improving processes in a startup environment.
Why This Role Matters
Every GP surgery you bring live reduces the administrative burden on NHS staff and helps thousands of patients get access to care faster. Your work is directly tied to both patient outcomes and company growth.
Why Join QuantumLoopAI
- Real Impact: Your work enables access to healthcare for over 1 million NHS patients.
- Career Growth: Early-stage role with clear path to Head of Onboarding as we scale.
- Exposure: Direct access to founders, NHS stakeholders, and key decision-makers.
- Learning: Build scalable systems from the ground up in a live growth environment.
- Environment: Collaborative, ambitious startup team working on real-world healthcare challenges.
- Benefits: Competitive pay, equity options, flexible working, 20 days holiday + bank holidays.
You’ll Love This Role If You:
- Get satisfaction from closing loops and finishing projects.
- Want ownership, not micromanagement.
- Care about measurable progress and tangible outcomes.
Customer Success Representative | QuantumLoopAI – HealthTech AI Startup employer: QuantumLoopAi
QuantumLoopAI is an exceptional employer, offering a unique opportunity for qualified NHS GPs to transition into a commercial role while leveraging their clinical expertise. With a strong focus on employee growth, the company provides comprehensive B2B sales training and direct mentorship from senior leaders, ensuring that your career progression is based on merit. Located in the vibrant Canary Wharf area, employees benefit from excellent transport links and a supportive work culture that values innovation and collaboration in improving patient access through technology.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Representative | QuantumLoopAI – HealthTech AI Startup
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at QuantumLoopAi. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like QuantumLoopAi before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Representative | QuantumLoopAI – HealthTech AI Startup
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to QuantumLoopAi:Your cover letter is your chance to shine! Tell us why you want to work at QuantumLoopAi specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at QuantumLoopAi!
How to prepare for a job interview at QuantumLoopAi
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
