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For Companies At a Glance
- Tasks: Manage onboarding for GP surgeries, ensuring compliance and smooth activation.
- Company: Join QuantumLoopAI, a pioneering HealthTech startup transforming patient access.
- Benefits: Enjoy competitive pay, equity options, flexible working, and 20 days holiday.
- Why this job: Make a real impact on healthcare access for over 1 million NHS patients.
- Qualifications: 1+ years in coordination or customer onboarding with strong communication skills.
- Other info: Fast-paced startup environment with clear career growth opportunities.
The predicted salary is between 26000 - 36400 £ per year.
Location: Canary Wharf, London | Salary: £26,000 + Equity Options | Type: Full-Time, Permanent
The Mission
QuantumLoopAI builds EMMA™, an AI-powered virtual receptionist used by NHS GP surgeries to transform patient access. Every successful onboarding means faster care for thousands of patients — and direct revenue growth for us. As a Customer Onboarding Specialist, you’ll own that process end to end. This isn’t admin work — it’s the operational backbone of our business. You’ll manage GP surgery onboarding from signed contract to full go-live, ensuring every clinic is live, compliant, and delivering results.
What You’ll Do
- Manage each new GP surgery’s journey from signature to activation.
- Coordinate compliance (DCB0160, DSPT) and collect all required documentation.
- Liaise with practice managers to gather technical and operational details.
- Create and track detailed implementation timelines with clear milestones.
- Keep all data accurate across CRM and project tools.
- Troubleshoot blockers and escalate issues early.
- Report weekly on progress, bottlenecks, and time-to-live metrics.
Your Success Will Be Measured By
- Average time from signature to go-live.
- Number of surgeries onboarded per month.
- Accuracy and compliance metrics.
- Feedback from NHS partners and internal teams.
Who You Are
- Exceptionally organised — juggling 50+ projects doesn’t faze you.
- Persistent and proactive — you chase progress, not permission.
- Detail-focused — errors don’t slip past you.
- Clear communicator — updates, next steps, and issues are always shared early.
- Calm under pressure — fast-moving startups don’t rattle you.
- Tech-comfortable — you learn new tools quickly and work confidently in CRMs, spreadsheets, and project systems.
Experience We Value
- 1+ years in a role involving coordination, operations, or customer onboarding.
- Proven ability to manage multiple tasks with accuracy and deadlines.
- Excellent written and verbal communication skills.
- Professional approach to dealing with clients and stakeholders.
- Legal right to work in the UK.
Bonus Experience (Nice to Have)
- Experience in healthcare, NHS, SaaS, or regulated industries.
- Familiarity with compliance or data protection processes.
- Knowledge of tools like HubSpot, Salesforce, or Monday.com.
- Experience building or improving processes in a startup environment.
Why This Role Matters
Every GP surgery you bring live reduces the administrative burden on NHS staff and helps thousands of patients get access to care faster. Your work is directly tied to both patient outcomes and company growth.
Why Join QuantumLoopAI
- Real Impact: Your work enables access to healthcare for over 1 million NHS patients.
- Career Growth: Early-stage role with clear path to Head of Onboarding as we scale.
- Exposure: Direct access to founders, NHS stakeholders, and key decision-makers.
- Learning: Build scalable systems from the ground up in a live growth environment.
- Environment: Collaborative, ambitious startup team working on real-world healthcare challenges.
- Benefits: Competitive pay, equity options, flexible working, 20 days holiday + bank holidays.
You’ll Love This Role If You:
- Get satisfaction from closing loops and finishing projects.
- Want ownership, not micromanagement.
- Care about measurable progress and tangible outcomes.
Customer Success Representative | QuantumLoopAI – HealthTech AI Startup employer: QuantumLoopAi
Contact Detail:
QuantumLoopAi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Representative | QuantumLoopAI – HealthTech AI Startup
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at QuantumLoopAI. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by understanding the company’s mission and values. Show us how your skills align with transforming patient access — it’ll make you stand out!
✨Tip Number 3
Practice your communication skills. As a Customer Success Representative, clear and concise updates are key. Role-play common scenarios to boost your confidence.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you note can leave a lasting impression and show us you’re genuinely interested in the role.
We think you need these skills to ace Customer Success Representative | QuantumLoopAI – HealthTech AI Startup
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Representative role. Highlight your experience in customer onboarding and project management, and show us how you can juggle multiple tasks while keeping everything organised.
Show Off Your Communication Skills: Since clear communication is key in this role, use your application to demonstrate your written skills. Keep it concise, professional, and engaging. We want to see how you can convey important updates and next steps effectively!
Highlight Relevant Experience: If you've got experience in healthcare, SaaS, or compliance, make sure to mention it! We love candidates who understand the industry and can hit the ground running. Don’t forget to include any tools you’re familiar with, like HubSpot or Salesforce.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own channels!
How to prepare for a job interview at QuantumLoopAi
✨Know the Mission
Before your interview, dive deep into QuantumLoopAI's mission and the impact of EMMA™. Understanding how their AI-powered virtual receptionist transforms patient access will help you articulate why you're passionate about the role and how you can contribute to their goals.
✨Showcase Your Organisation Skills
As a Customer Success Representative, you'll be juggling multiple projects. Prepare examples from your past experiences where you successfully managed several tasks simultaneously. Highlight your methods for staying organised and ensuring accuracy, as this is crucial for the role.
✨Communicate Clearly
Effective communication is key in this position. Practice explaining complex ideas simply and clearly. During the interview, demonstrate your ability to share updates and next steps succinctly, as well as how you handle issues proactively.
✨Familiarise Yourself with Compliance
Since compliance is a big part of the onboarding process, brush up on relevant regulations like DCB0160 and DSPT. Being able to discuss these topics knowledgeably will show that you're serious about the role and understand the importance of compliance in healthcare.