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- Tasks: Lead and mentor a team to deliver top-notch IT support and improve service delivery.
- Company: Join a dynamic IT Services team at Quantuma in Manchester.
- Benefits: Competitive salary, professional development opportunities, and a supportive team environment.
- Why this job: Make a real impact on service quality and shape the future of IT support.
- Qualifications: Strong leadership skills and solid technical knowledge in IT support.
- Other info: Fast-paced environment with opportunities for growth and certification.
The predicted salary is between 36000 - 60000 £ per year.
Are you passionate about delivering exceptional IT support and leading high‑performing teams? We’re looking for an IT Service Desk Team Leader to join our dynamic IT Services team. In this pivotal role, you’ll manage and mentor a team of Service Desk Analysts, ensuring efficient service delivery and outstanding customer experience. You’ll act as the escalation point for complex technical issues, drive process improvements, and help shape the future of our IT support services. If you thrive in a fast‑paced environment and have strong leadership and technical skills, we’d love to hear from you!
What You’ll Do
- Lead, support, and develop the Service Desk team
- Monitor performance and provide feedback to drive continuous improvement
- Manage ticket escalations and ensure timely resolution of technical issues
- Deliver hands‑on support and troubleshoot hardware/software problems
- Implement SLAs and process improvements to optimise service delivery
- Build strong relationships with stakeholders and champion customer service excellence
What We’re Looking For
- Excellent communication and interpersonal skills
- Strong organisational ability and proactive approach
- Proven experience in IT support, ideally with supervisory responsibilities
- Solid technical knowledge (Windows, Microsoft 365, Azure, Intune, Active Directory)
- Familiarity with ITIL or other best practice frameworks
- ITIL Foundation certification or higher
- Experience in coaching or mentoring staff
Why Join Us?
- Very competitive salary and benefits package
- Opportunities for professional development and certification
- A collaborative and supportive team environment
- The chance to make a real impact on service quality and efficiency and contribute to the vision for the future of the organization
Ready to take the next step in your IT career? Apply now and help us deliver exceptional IT services that keep our organization running smoothly.
IT Service Desk Team Leader in Manchester employer: Quantuma
Contact Detail:
Quantuma Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Team Leader in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend meetups, and engage in online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to IT support and team leadership. We recommend role-playing with a friend or using mock interview platforms to boost your confidence.
✨Tip Number 3
Showcase your technical skills during interviews! Be ready to discuss specific tools and technologies you've worked with, like Microsoft 365 or Azure. We want to see how you can apply your knowledge to real-world problems.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace IT Service Desk Team Leader in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Service Desk Team Leader role. Highlight your leadership experience and technical knowledge, especially with tools like Windows, Microsoft 365, and Azure.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about IT support and leading teams. Share specific examples of how you've improved service delivery or mentored others in previous roles.
Showcase Your Communication Skills: Since this role requires excellent communication, make sure your application is clear and concise. Use straightforward language and structure your thoughts logically to demonstrate your interpersonal skills.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Quantuma
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows, Microsoft 365, Azure, Intune, and Active Directory. Be ready to discuss how you've used these tools in past roles and how they can help improve service delivery.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams or mentored colleagues in the past. Highlight specific situations where your leadership made a difference, whether it was through coaching, managing escalations, or driving process improvements.
✨Communicate Clearly and Confidently
Since excellent communication is key for this role, practice articulating your thoughts clearly. Think about how you would explain complex technical issues to non-technical stakeholders, as this will demonstrate your interpersonal skills.
✨Demonstrate Your Customer Service Mindset
Be ready to discuss how you've championed customer service excellence in previous positions. Share stories that illustrate your proactive approach to resolving issues and building strong relationships with stakeholders.
