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For Companies At a Glance
- Tasks: Lead and mentor a team while delivering top-notch IT support.
- Company: Join a dynamic IT Services team focused on excellence.
- Benefits: Competitive pay, flexible contract options, and professional growth.
- Why this job: Make a real impact by enhancing customer service and team performance.
- Qualifications: Experience in IT support with strong communication and leadership skills.
- Other info: Opportunity for career advancement in a fast-paced environment.
The predicted salary is between 3000 - 4500 £ per month.
Are you passionate about delivering exceptional IT support and leading high-performing teams? We’re looking for an IT Service Desk Team Leader to join our dynamic IT Services team. In this pivotal role, you’ll manage and mentor a team of Service Desk Analysts, ensuring efficient service delivery and outstanding customer experience.
This position is available on a 3 month contract basis, either on payroll as a fixed term contract or inside IR35 day rate.
What You’ll Do- Lead, support and develop the Service Desk team.
- Monitor performance and provide feedback to drive continuous improvement.
- Manage ticket escalations and ensure timely resolution of technical issues.
- Deliver hands-on support and troubleshoot hardware/software problems.
- Implement SLAs and process improvements to optimise service delivery.
- Build strong relationships with stakeholders and champion customer service excellence.
- Excellent communication and interpersonal skills.
- Strong organisational ability and a proactive approach.
- Proven experience in IT support, ideally with supervisory responsibilities.
- Solid technical knowledge (Windows, Microsoft 365, Azure, Intune, Active Directory).
- Familiarity with ITIL or other best practice frameworks.
- A passion for delivering outstanding customer service.
- ITIL Foundation certification or higher.
- Experience in coaching or mentoring staff.
IT Service Desk Team Leader - 3 month contract in Bolton employer: Quantuma
Contact Detail:
Quantuma Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Team Leader - 3 month contract in Bolton
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry and let them know you're on the lookout for opportunities. You never know who might have a lead on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to IT support and team leadership. We recommend doing mock interviews with friends or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for customer service during interviews. Share specific examples of how you've gone above and beyond to help users, as this will resonate well with potential employers looking for someone who champions customer service excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Service Desk Team Leader - 3 month contract in Bolton
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for IT support and team leadership right from the start. Use your cover letter to share why you love helping others and how you’ve made a difference in previous roles.
Tailor Your CV: Make sure your CV highlights your relevant experience, especially any supervisory roles you've had. We want to see how your skills align with what we’re looking for, so don’t be shy about showcasing your achievements!
Be Specific About Your Skills: When listing your technical knowledge, be specific! Mention your experience with Windows, Microsoft 365, Azure, and any other tools you’ve used. This helps us understand exactly what you bring to the table.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Quantuma
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows, Microsoft 365, Azure, Intune, and Active Directory. Be ready to discuss how you've used these tools in past roles and how they can help improve service delivery.
✨Showcase Your Leadership Skills
Prepare examples of how you've led and developed teams in the past. Think about specific situations where you provided feedback or implemented process improvements that made a difference. This will demonstrate your ability to manage and mentor the Service Desk team effectively.
✨Emphasise Customer Service Excellence
Be ready to talk about your passion for delivering outstanding customer service. Share stories that highlight your proactive approach to resolving issues and building strong relationships with stakeholders. This will show that you understand the importance of customer experience in IT support.
✨Familiarise Yourself with SLAs and ITIL
Since the role involves implementing SLAs and process improvements, make sure you understand these concepts well. If you have experience with ITIL or other best practice frameworks, be prepared to discuss how you've applied them in your previous roles to optimise service delivery.
