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- Tasks: Lead and mentor a team of Service Desk Analysts while enhancing service delivery.
- Company: A leading IT services company in Bolton with a focus on innovation.
- Benefits: Competitive pay, flexible contract options, and valuable experience in IT support.
- Why this job: Make a real impact by leading a dynamic team in a fast-paced environment.
- Qualifications: Strong communication, organisational skills, and a solid IT support background.
- Other info: 3-month contract with potential for future opportunities.
The predicted salary is between 30000 - 42000 £ per year.
A leading IT services company in Bolton is seeking an IT Service Desk Team Leader to oversee and mentor a team of Service Desk Analysts. This pivotal role requires strong communication and organisational skills, as well as a solid technical background in IT support.
The successful candidate will manage performance, resolve escalations, and enhance service delivery. The position is available on a 3-month contract basis, with options for payroll or IR35 arrangements.
IT Service Desk Team Lead (3-Month Contract) in Bolton employer: Quantuma
Contact Detail:
Quantuma Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Team Lead (3-Month Contract) in Bolton
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who work in service desk roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and common service desk scenarios. We all know that being able to demonstrate your problem-solving abilities can really set you apart from the competition.
✨Tip Number 3
Showcase your leadership skills! Think of examples where you've successfully mentored or led a team. This is key for the Team Lead role, so make sure to highlight these experiences during your discussions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace IT Service Desk Team Lead (3-Month Contract) in Bolton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support and team leadership. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the IT Service Desk Team Lead role. Share specific examples of how you've successfully managed teams and resolved escalations in the past.
Show Off Your Communication Skills: Since this role requires strong communication skills, make sure your application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Quantuma
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to IT support. Be ready to discuss common issues Service Desk Analysts face and how you would guide your team in resolving them.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your mentoring style and how you handle performance management, as this role is all about guiding others.
✨Communicate Clearly and Confidently
Since strong communication is key for this position, practice articulating your thoughts clearly. You might be asked to explain complex technical concepts, so make sure you can do that in a way that's easy to understand.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life situations, like handling escalations or improving service delivery. Think through your approach to these scenarios and be ready to share your thought process.
