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For Companies At a Glance
- Tasks: Support customers with SWIR cameras, troubleshoot issues, and create user guides.
- Company: Quantum Solutions is a cutting-edge firm in semiconductor materials and imaging systems.
- Benefits: Enjoy performance bonuses, equity options, and health insurance.
- Why this job: Join a dynamic team, enhance your skills, and make an impact in advanced imaging technology.
- Qualifications: Bachelor's degree in relevant fields and 2+ years in technical support required.
- Other info: Opportunities for travel and professional growth await you!
The predicted salary is between 28800 - 43200 £ per year.
Quantum Solutions, headquartered at Oxford, is specialised in the commercialisation of the Short-Wave InfraRed (SWIR) semiconductor materials and imaging systems based on Quantum Dot technology.
Role Description
Quantum Solutions is seeking a skilled Technical Support Expert to join our team. In this role, you will be extensively involved in day-to-day production-related tasks and provide crucial technical support to our customers of SWIR (short-wave infrared) cameras and payloads. This role is primarily based in Cambridge (UK) but you will be required to travel regularly to our headquarters in Oxford (UK), nationally and internationally to support our customers.
Responsibilities
- Build, test, debug, and document production-level SWIR cameras and payloads
- Develop user guides, application notes, helper scripts, and demonstration materials to streamline support requests
- Conduct technical demonstrations for customers and internal teams (sales & marketing)
- Provide timely and effective technical support to customers via email, phone, and in-person
- Troubleshoot and resolve technical issues related to our products
- Collaborate with engineering and product teams to improve product quality and user experience
Requirements
- Bachelor's degree in Electrical Engineering, Physics, Computer Science, or a related field
- 2+ years of experience in a technical support role, preferably in a hardware company
- Strong problem-solving skills and attention to detail
- Excellent communication skills, both written and verbal
- Ability to explain complex technical concepts in simple terms
- Proficiency in relevant programming languages and software tools
- Experience with documentation and technical writing
- Ability to work independently and as part of a team
- Full, clean Driving Licence
Preferred Qualifications
- 2+ years of technical experience working in the development of imaging camera systems and devices
- Experience in the infrared camera business or advanced imaging industry
- Familiarity with customer relationship management (CRM) systems
- Knowledge of IT infrastructure and networking concepts
The role presents dynamic opportunities for professional growth and learning, in addition to the following benefits:
- Annual performance bonus
- Equity stock options
- Pension scheme and health insurance options
Qualified candidates are encouraged to send their CV and cover letter to hr@quantum-solutions.com.
Technical Support Expert employer: Quantum Solutions
Contact Detail:
Quantum Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Expert
✨Tip Number 1
Familiarise yourself with SWIR technology and imaging systems. Understanding the specifics of short-wave infrared cameras will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your technical troubleshooting skills. Be prepared to discuss past experiences where you've successfully resolved technical issues, as this is a key part of the job.
✨Tip Number 3
Network with professionals in the imaging camera industry. Attend relevant events or join online forums to connect with others who can provide insights or even referrals for the position.
✨Tip Number 4
Prepare to showcase your communication skills. Since you'll need to explain complex concepts simply, practice articulating technical information clearly and concisely, perhaps through mock interviews or discussions with peers.
We think you need these skills to ace Technical Support Expert
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, particularly in hardware or imaging systems. Emphasise your problem-solving skills and any specific projects related to SWIR cameras.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about the role and how your background aligns with Quantum Solutions' mission. Mention your ability to communicate complex technical concepts clearly, as this is crucial for the position.
Showcase Technical Skills: List any programming languages and software tools you are proficient in that are relevant to the role. If you have experience with documentation and technical writing, be sure to include examples of your work.
Highlight Customer Interaction Experience: Since the role involves providing technical support to customers, detail any previous experience you have in customer service or technical support roles. Include specific examples of how you resolved issues or improved customer satisfaction.
How to prepare for a job interview at Quantum Solutions
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of SWIR cameras and imaging technology. Be prepared to discuss specific technical concepts and how they relate to the role, as this will show your expertise and confidence.
✨Demonstrate Problem-Solving Skills
Prepare examples of past experiences where you've successfully troubleshot technical issues. Highlight your problem-solving process and how you communicated solutions to customers, as this is crucial for a Technical Support Expert.
✨Practice Clear Communication
Since you'll need to explain complex concepts in simple terms, practice articulating technical information clearly. Consider doing mock interviews with friends or family to refine your communication skills.
✨Show Enthusiasm for Customer Support
Express your passion for helping customers and improving their experience with the product. Share any relevant experiences where you went above and beyond to assist a customer, as this will resonate well with the interviewers.
