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- Tasks: Provide tech support and troubleshoot desktop issues for colleagues.
- Company: Join Target Healthcare, a fast-growing innovator in the healthcare sector.
- Benefits: Enjoy a dynamic workplace with perks like cycle schemes and enhanced maternity pay.
- Other info: Be part of a vibrant team with excellent career growth opportunities.
- Why this job: Make a real difference in healthcare while developing your IT skills.
- Qualifications: Degree in IT or related field; strong desire to learn and support others.
The predicted salary is between 25000 - 32000 £ per year.
About Target Healthcare
At Target Healthcare, we are pioneers, innovators, and lifesavers, committed to making a significant difference in the world of healthcare. Our vision is to facilitate a world where every patient has access to the medication they need. Today, we are one of the fastest growing healthcare companies in the UK, employing over 500 diverse professionals including pharmacists, skilled technicians, HR, IT, Procurement, warehouse and customer service staff. Our IT department assists the wider office with technical queries and building systems and platforms required for the successful maintenance and evolution of the business. We are looking to add a Graduate IT Desktop Support Engineer to this busy team.
Responsibilities
- Assisting in providing a first point of contact for colleagues through our helpdesk ticketing system, Freshservice.
- Providing technical assistance to users with desktop/laptop-related issues, including hardware, software, and network connectivity.
- Providing colleagues with general remote support & troubleshooting.
- Daily review, processing and resolution help desk tickets and service requests.
- Ensure that documentation of procedures, guides is well maintained and updated when required for desktop support and security procedures.
- Performing routine maintenance on desktop systems, including software updates and patching.
- Ensuring that users adhere to security policies and procedures & that devices are compliant.
- Assisting with our remote monitoring dashboard and applying remediation actions as indicated by our processes, other team members, or as required.
- Reviewing scheduled tasks, backup testing and other automated actions as indicated by processes and other team members.
Qualifications
- Bachelor’s degree or equivalent experience in Information Technology, Computer Science, or related field.
- An understanding of support tools, techniques, and how technology is used to provide services.
- Strong desire and commitment to continued learning and personal development.
- Be self-motivated to develop a strong understanding of operating systems, business applications, printing systems and network systems.
- Have a supportive nature and good team-playing mentality.
- Be capable of working towards KPIs.
- Have excellent communication skills.
- Able to work in a fast paced and in a high-pressured environment.
Benefits
- Joining the Target Healthcare Group means being part of an inspired, enthusiastic team committed to our vision and values.
- We believe in cultivating a nurturing, dynamic workplace culture.
- Active Social and charity committee.
- Cycle to Work Scheme.
- Electric Vehicle Scheme.
- Eye Care Vouchers.
- Company Sick Pay.
- Enhanced Maternity Pay.
- Company Pension.
Hours
40 hours per week, Monday – Friday, 09.00 – 18.00
Graduate IT Desktop Support Engineer in Burnopfield employer: Quantum Pharmaceutical Limited
Contact Detail:
Quantum Pharmaceutical Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate IT Desktop Support Engineer in Burnopfield
✨Tip Number 1
Network like a pro! Reach out to current employees at Target Healthcare on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. Think about how you'd troubleshoot specific issues, as this will show you're ready to jump in and help from day one.
✨Tip Number 3
Show off your passion for tech! During interviews, share examples of how you've tackled tech challenges or learned new skills. This will highlight your commitment to personal development, which is key for us.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Target Healthcare.
We think you need these skills to ace Graduate IT Desktop Support Engineer in Burnopfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Graduate IT Desktop Support Engineer role. Highlight relevant skills and experiences that match the job description, like your understanding of support tools and techniques.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for IT and how you can contribute to Target Healthcare's mission. Don’t forget to mention your commitment to learning and personal development.
Show Off Your Communication Skills: Since excellent communication is key in this role, make sure your application reflects this. Use clear and concise language, and don’t hesitate to showcase any experience you have in providing technical assistance.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining our team!
How to prepare for a job interview at Quantum Pharmaceutical Limited
✨Know Your Tech
Brush up on your knowledge of desktop and laptop systems, as well as common software and network issues. Be ready to discuss how you would troubleshoot specific problems, as this will show your understanding of the role and your technical skills.
✨Familiarise with Helpdesk Tools
Since you'll be using a helpdesk ticketing system like Freshservice, it’s a good idea to research how such systems work. If possible, try to get hands-on experience with similar tools so you can speak confidently about your ability to manage tickets and provide support.
✨Show Your Team Spirit
Target Healthcare values teamwork, so be prepared to share examples of how you've worked effectively in a team before. Highlight your supportive nature and how you contribute to a positive team environment, especially in high-pressure situations.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, the IT department's challenges, or opportunities for personal development. This shows your genuine interest in the role and helps you assess if it's the right fit for you.