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- Tasks: Lead and develop mortgage processing teams while ensuring excellent customer service.
- Company: Quantum Mortgages, known for its excellence in specialist lending.
- Benefits: Enjoy a bonus scheme, private medical insurance, and generous leave.
- Why this job: Make a real impact in a supportive environment with clear career progression.
- Qualifications: Experience in underwriting and team management is essential.
- Other info: Flexible hybrid working and a fantastic company culture await you.
The predicted salary is between 36000 - 60000 £ per year.
As a Team Manager at Quantum Mortgages, you will lead the underwriting and mortgage processing teams, ensuring all loans are assessed and approved in line with the company’s credit risk policy and service standards. You will be responsible for team performance, workflow management, and continuous improvement across underwriting operations. Acting as a senior underwriter, you will also carry out mandate reviews, support strategic initiatives, and represent the department in internal and external forums. This role is critical to maintaining Quantum’s reputation for excellence and compliance in specialist lending.
Significant Responsibilities- Lead, manage and develop the mortgage processing teams to deliver an excellent customer journey.
- The management, including 1-2-1’s, goal setting and performance management of any direct reports assigned under the role.
- Manage work allocation and monitor productivity of the team.
- Act as a senior underwriter, approving Buy to Let and Residential loans within mandate and carrying out 2nd case reviews on loans underwritten by the team.
- Ownership of department processes, procedures and documents.
- Work with the compliance team to monitor and develop oversight controls to ensure consistent delivery of good outcomes for customers.
- Deal with and action post offer queries from the outsourcing servicing partner.
- Support the development, analysis and monitoring of MI reports.
- Support the third-party relationships to ensure service levels, controls and governance are maintained.
- Represent the Ops Dept./QML at internal and external stakeholder meetings, cascading any required updates to the team with ownership and completion of any actions (as appropriate).
- Manage the mortgage processing departments to support the delivery of the company’s objectives.
- Support the development and implementation of new systems and processes into the business.
- Any ad-hoc requirements as required by the Head of Underwriting.
- To process & underwrite new loans in line with credit policy and underwriting procedures and processes.
- To participate and contribute to ongoing business improvement activity.
- Deliver a first-class proactive customer service through inbound and outbound communication by telephone, email and the case portal to all case stakeholders including introducers, service suppliers, reference providers and occasionally applicants (as appropriate).
- Possess a thorough understanding of the products offered by the Firm, its lending strategy, credit risk policies, and processes.
- To assess borrower creditworthiness and underwrite new mortgage applications from initial receipt through to completion.
- Ensuring a high level of accuracy of data entry and ongoing record keeping.
- Supporting the case management team and underwriting peer group in delivering an excellent, compliant service with prompt and accurate decisioning at each stage of the process.
- Company Bonus Scheme: Up to 10% in line with our policies, rewarding your hard work and dedication.
- Life Insurance: Coverage up to 4x your salary for peace of mind.
- Vitality Private Medical Insurance: Comprehensive coverage for you and your family.
- Hybrid Working: Enjoy the flexibility of working from home 3 days a week, with additional/alternative flexible arrangements considered upon request.
- Generous Leave: 25 days annual leave, 8 statutory holidays, plus 1 additional paid leave day over the Christmas period.
- Pension Scheme: Competitive contributions to secure your future.
- Fantastic Company Culture: We pride ourselves on our inclusive and supportive environment, reflected in our amazing team.
- Wellbeing Support: Access to resources and programs to support your mental and physical health.
- Professional Development: Opportunities for training and growth to help you advance your career.
- Career Progression: Clear pathways for advancement, with achievements recognised and celebrated.
Underwriting Team Manager in Milton Keynes employer: Quantum Mortgages
Contact Detail:
Quantum Mortgages Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Underwriting Team Manager in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Quantum Mortgages on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Brush up on underwriting processes and the latest trends in mortgage lending. Show them you’re not just a candidate, but someone who’s genuinely passionate about the industry.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on articulating your leadership experience and how you’ve improved team performance in past roles. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Quantum Mortgages team.
We think you need these skills to ace Underwriting Team Manager in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Underwriting Team Manager role. Highlight your experience in leading teams, managing workflows, and any relevant underwriting expertise. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our company’s values. We love seeing genuine enthusiasm for what we do at Quantum Mortgages.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've improved processes or led successful projects in your previous roles. We’re all about continuous improvement, so show us how you’ve contributed to that!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Quantum Mortgages
✨Know Your Stuff
Make sure you have a solid understanding of Quantum Mortgages' products, credit risk policies, and underwriting processes. Brush up on the specifics of Buy to Let and Residential loans, as you'll likely be asked about these during the interview.
✨Showcase Your Leadership Skills
As a Team Manager, you'll need to demonstrate your ability to lead and develop teams. Prepare examples of how you've managed performance, set goals, and improved workflows in previous roles. Highlight any successful initiatives you've led that enhanced team productivity.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think of situations where you've had to deal with compliance issues or customer service challenges, and be ready to discuss how you handled them effectively.
✨Engage with Stakeholders
Since you'll represent the department in various forums, be prepared to talk about your experience in managing relationships with third-party partners and internal stakeholders. Share how you've ensured service levels and governance are maintained in past roles.
